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10.0
I had a great experience even a free upgrade.Reviewed Sep 14 2021
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10.0
Rates are definitely higher this year. I hope they will drift back to lower rates as this makes me less likely to take trips. Burlington, VT was a very good value compared to other cities.Reviewed Jul 20 2021
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8.4
Pros:I was never informed that the drop off in Mooresville was during business hours so I had to travel 20+ miles to find the office was closed. Very inconvenient that I had to return the next day.Cons:Being notified that Mooresville office was closed with no after hour drop off. Plattsburgh pick up was excellent.Reviewed Sep 28 2020
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2.0
Pros:Worst experience ever. They doubled my rate and blamed it on you. Horrible, shameful service. I will never use again.Reviewed Mar 5 2019
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10.0
Pros:ease of serviceReviewed Jul 9 2018
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6.0
Pros:Budget was great. They gave us an upgraded vehicle at no extra charge and everything went very smoothly from check-in to return.Cons:KAYAK!! I had requested a reservation from BTV (Burlington) and when I received my confirmation email, I noticed that you had made me a reservation from a different airport in upstate New York! That would have been useless, so I had to call Budget directly to modify the reservation which eliminated any price advantage I had received through Kayak.Reviewed Aug 27 2017
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10.0
PBG Rental Car ExperiencePros:Great customer service.Cons:N/aReviewed Jul 13 2017
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10.0
Wonderful ExperiencePros:The car was ready when we got there and they even have us a free upgrade. The car was very clean and comfortable!Reviewed Jan 3 2017
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10.0
Pros:Free upgrade to a small truck, very easyReviewed Jul 18 2016
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8.8
Drop-Off Fee Too High...Pros:Everything about the car and the rental experience was great. It was my first time in a Ford Fiesta, I was very impressed. I was also given the option a free upgrade to a Mustang, however it didn't have enough luggage space. The road conditions were also wet, slushy, rainy, and snowy, so it's likely that this is why it was a free upgrade... they can't rent the car otherwise and my rental would have gotten it further south away from crappy weather where thay can charge more for it.Cons:The $100 one way drop off fee seems excessive! I'm hoping to recover these fees from the airline that screwed me in the first place, making me have to rent a car to drive 6 hours away to fly homeReviewed Jan 7 2016
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