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Very good value for money and very nice breakfast. Good central location. I had a room at the front overlooking the obelisk - fantastic view, but would have been noisy if I had wanted to open the window (I didn't need to). Bbc World on tv - a nice change from cnn! My colleague had a room at the back looking at a dark wall - rather dingy and cramped. Swimming pool only operates in 'summer season' (I.E. European winter time).
There are two things that come to mind. First, the staff was very courteous and helpful. Could not have asked for better customer service from them. Also, the view from our room on the 5th floor to the avenue below was beautiful, especially at night. There was nothing I did not like.
The position In general the hotel needs re-decoration but is adequate for business purposes if a central location is required.
The Staff, very helpful Our recent booking, we booked a double room with a double bed and recieved a room with single beds. Not happy about this.
I was given an upgrade to a suite. The heating system was much to strong and they claimed it was impossible to lower the general temperature.
ubication ,in the center of city,is near of the all point interest tourist oh,nothing
Location, good front desk service The bar is very basic, not friendly
Their, breakfast was very good for the money. The staff was friendly and helpful. The hotel was well situated from where you were able to walk all the turist sites as well as shopping. The airport pick up worked extremely well, we liked it. The rooms are small. If you have luggage more than carry ons you have difficult time in moving in the room.
Central location close to the main touristic attractions. Friendly and hlepfull staff. Rooms not really big, but sufficient for a short stay.
Loaction of the hotel The breakfast buffet was the wost organised I have ever experienced. The last day I had to go outside to get breakfast. The table were not cleaned after people left resulting in insufficient places. The food was not replenished in time and the staff clearly misses supervision. Horrible !
Let meatier luggage Paint peeling on ceilind--literally falling on our luggage. Bed was soft and lumpy.
The breakfast was delicious, good service, special food for our celiac needs and a very nice atmosphere
locaton, staff room sizze, clearness size
Convenient location. Comfortable and clean. Attentative staff. Pleasant experience. Using room service I ordered a toasted sandwich and a glass of orange juice - I was advised delivery would be 25 minutes. In the end it took 50 minutes.
The hotel is elegant and charming. Our bathroom was roomy and had a window! The concierge was wonderful about helping with any request or problem. The breakfast and food in the bar and restaurant were delicious, with a good selection.
Adequate for a short stay
Better room second time Internet does not work in rooms.
Location. Less than a block off Florida Street. Restaurant was excellent and had a wonderful ambiance. The rooms needed to be updated. Mattress droopy, carpet worn.
Readiness to help, fantastic atmosphere, cultural program, free business center No news channel in English (CNN, BBC, Euronews etc.)
Location and free internet
Brefast and service, good, staff attentive and friendly
Restaurante, Roon service
The hotel has a great glassed in rooftop pool/spa/gym with fantastic views of the city and the rooms are very nice as well. Most breakfasts were in the ballroom rather than thier more attractive restaurant to accomidate the large number of clients being shuttled to cruise lines.
Although overloaded by 3 ongoing conferences and crowds moving in and out of the hotel, the staff at reception was extremely kind and attentive. spa annd pool with outstanding views is worth a try. Service overall was very good. I stayed two nights, the first night I was assigned an old room with an old carpet, full of stains, extremely poor lighting, a bathtub with cracks and holes, a partly rotten cabinet. I thought of leaving the hotel. I spoke to the reception manager and for the second night I was moved to a room that was, simply, perfect. Make sure you request a renovated room! Anyway, why do they keep such old and unclean rooms?
The hotel was central in the city and this made sightseeing very easy The security was a constant worry. One of our friends had her camera bag snatched away and stolen in the reception area!
Convenience to shopping sighseeing restaurants, easily accessible to airport by taxi, helpful, courteous staff. Regency rooms were shabby, we were lucky to receive an upgrade which was excellent & above comments did not apply
The central location and the helpful staff at the reception desk.
Great location and excellent service The pillows were really bad
lovely property, some of your staff (like bell boy) were friendly and nice. The timber etc was good. lovely property, but it needs desparate repair and upgrade. And your breakfast bar manager was unable to provide Soy Milk (for example). The bar closed 2 hours ahead of time. The room given earlier was too noisy. etc etc.
the view from the room was great and the concierge very helpful
no smoking room should not have ashtray
The rooms were clean and comfortable, and the hotel is ideally situated in the heart of the city. Perhaps the staff could have had better English language skills
The location is excelent, the room was very big, the bed large and comfortable I didn't like at all the glass see-through walls in the bathroom, prefer privacy there. I also didn't like not having carpets on the floors, I use to do gymnastics in the mornings, and it's not comfortable to do it on a naked floor.
The room was comfortable and it was a suite style. It was big and the bathroom was of a good size for Argentina standards. My room was facing an important and busy city avenue.I need ear plugs for sleep. If you want a quiet room it is consider and upgrade and you need to pay more.
Location, large room, well equipped, cleaning services
Great staff, great location right on the obelisc, clean room with big bathroom and strong shower, great breakfast. Could be a little cheaper and it should have a better selection of wines.
very nice location and class of hotel, large room, well equipped The staff speaks mainly Spanish, some of them poor English if you are lucky. However, they try being helpful.
Central location, staff had pretty good english, spacious rooms, ok breakfast, pretty ok value for the money swimming pool water was bit dirty, some (not all) of the young staff in the breakfast room were more concentrating on gossiping than serving the customers
Having kitchen facilities in the suite, the two separate rooms, proximity to downtown. They also promptly accomodated a change to twin beds from a double. The elevators were claustrophobis, corridors sometimes smelled a bit of cigarette smoke and I was not able to get onto the hotel internet via my iPod although the staff at the front desk did try to help.
Good Location to city
The only thing I can say is, it's centeraly located nothing else was intresting. well, this is not a 4 star, if I wanna rate it, I would say 2.5, it is a old building which you can hear people in aisle and from other rooms, staff can't speak english or they dont want to (which is not acceptable) and I dont know why they employed them! I asked to clean my room but it didnt happen(they forgot), and the rate they charged was different from what I booked.
the plaies and the staff in the hotel
The size of the room. The location of the hotel. The value of the hotel in what you got for your money.
The staff was very helpful.The locations was great! The room was large and very comfortable. I would recommend this hotel and stay here again. No
The best thing about the hotel is its location, close to shopping and restaurants. Inattentive reception staff, poor elevator service
Hotel was well located. Staff was competent. Room was large enough for three people comfortably. Bathroom was large and facilities all worked well. Room was kept clean and neat by staff. Relatively quiet.
The beds are old
Location No views at all. Breakfast included and was supposed to open at 6:30 but still no hot entrees by 6:50.
Good location on the shopping street,plenty of malls and places to eat cheaply. Good price for the location. Taxis, can't get to the hotel as it is pedestrian only area. Problems with elevators meant that the stairs were needed. Ground floor looked like a deserted/disused shopping mall in the evening. Not a nice place to enter after 11pm. Restaurant/breakfast area shabby, no internet access except two shared machines. Under-staffed.
The convenience of its location. The front office staff where very attentive and we really appreciated their good command of the English Language! Nothing we did not like about the hotel, it was great, but please do not restrict "William Walker" as the only person able to reply to this survey. Please give other options such as me (his wife!!) - after all you sent this email to ME not him!!!
PRICE TIME OF CHCK OUT, THE BATH ROOM WAS NOT CLEAR.
In the center of BA. Nothing else... :/ Incredibly noisy, even at the 11th floor. Breakfast area too small. Waiting too long for the lifts (2lifts). No hair dryer in this kind of hotel.
The free use of the sauna and jacuzzi, the internet was really fast and the location is great! We were given a room on the first floor which they say was newly renovated so the room looks new. I don't know about the other rooms on the other floors. The things that I didn't like were the beddings and the shower stall which was very, very small. The coverlet was kinda shabby and worn-out. The white linens underneath were very thin but other than that, we enjoyed our stay.
The location and the room are very good, although the room was very dirt(because the reform in the floor) . The dirt of the reform. The 11th floor was dirty all the time and the dirty was the same inside the room. Also, during two days we (me and my father) had to share only one bath towel!
The hotel was excelent. The breakfast was very nice and the general areas of the hotel were excelent. Free internet and a excelent location, just in front of the Obelisco. Very helpful staff. Sauna and many kinds of baths free in the spa. Obviously recomended. Our room was not a 4 star room. There was no view in the room at all.
Location and spa The standard room is terrible, small, very noisy, hot, small tv. The Deluxe room seems way better, we tried to change but couldn't because the hotel was full, but certainly would worth
location excellent,health facilities superior Room neither particularly attractive nor comfortable (acceptable but less than you would expect in a hotel of this rating). Breakfast buffet uninspired
The desk clerk was very friendly and most helpful. We had a great room high up overlooking the Obelisk. Very busy hotel with two small lifts. Breakfast was very crowded and difficult to get around the tables.
Location Breakfast not included in the deal. liberating the room by 10:00 AM
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
Nice hotel, room clean, nice people and very good breakfast.
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
professional staff, nice room, good breakfast,
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
The people are very helpful and friendly. THe localization of the hotel is near the city center. Improve noise isolation
Great location, really good value for the price, helpful staff, fair dollar to peso exchange rate at reception, good park view from upper floors, 12th floor room was very quiet, in room on the 6th floor we could sometimes hear quests in adjacent rooms, clean hot showers and bath tub. Never had WiFi problems. Would recommend and will be back Breakfast a little expensive if not provided with room price but has a large selection of items. Taxis hailed on the street at about half the price of remise ordered by front desk.
Staff were pleasant and helpfull, location was excellent
Rooms at Level 8 and up are fully renovated with douple window to reduce noise level. The rooms are great. Staff was extremly helpful & friendly. In additioan, the loactioan is excellent. When booking through Booking.com, they will put you in a room below level 8. All these rooms are not renovated. After my complained I got "upgraded" to Level 8.
service was quite good; location was also good - local buses and subway line "D" nearby; excellent pizzeria and small shops around the corner; catholic church across the street but no bells ringing to disturb hotel guests; ample and good breakfast buffet the lights and tv in the room were a little difficult to figure out - at first it seemed like it was on a timer but after fooling around with it, we finally got it to work but it's not a matter of turning the switch on or off
The courtesy of the staff and the services offers to the clients. The bathtub is not good and the sliding door is very noisy.
The hotel exceeded my expectations. I had read some not-so-great reviews of it after booking, and was considering changing hotels after the reviews... and I was glad I didn't! The staff was fantastic, the included breakfast was amazing, and most importantly i always felt like i was safe and my important items were very secure in their safe. The room was a bit noisy because my room overlooked the street and the windows are certainly not noise proof. But that did not affect my overall outlook on the hotel.
The room was clean and the bed very confortable
The staff attention
The hotel staff spoke good English and were helpful. Central location. Breakfast good. Rooms were very clean. We booked the hotel because of the indoor and outdoor pool, but were told neither of these were in use until December. We also wanted internet access but this also was not available due to technical problems. The hotel is on a busy street with both bus and subway services which were extremely noisy - the "sound proofed" rooms did not do the job (and we were on the sixth floor).
The staff was extremely friendly and helpful. Very convenient location, clean and quiet rooms. We have stayed in Reconquista prior to our Patagonia tour. After the tour we have returned to BUA with the group and intended to stay in hotel booked by the tour company (just around the corner). That hotel was very noisy, tired and staff was unfriendly and not helpful so we have returned to Reconquista Garden. There we got very quiet and comfortable room with friendly welcome of the staff who recognized us from the three day stay month before.
Excellent location, very close to metro stations The morning coffee could be better. Expensive for the level of comfort
We have travelled a fair bit and its the first hotel that have a policie no outside food or drinks allowed. (Acceptable if the hotel as a restaurant, but ut was not the case) We soon realized, on Christmas eve, all restaurant booked with reservation so we opted to buy a pizza and go back to the room. Well to our suprise the night clerk was very rude and obnoxious in refusing us to bring the pizza to the room. It was quite disappointing. We sat on the curb and enjoyed a slice and then gave it to people on the street. All to say , had we known that ahead we would not have rented this place. Very old, dated and cleanliness is less then desirable. Mildew in bathroom, ac was not cooling the place let alone we requested a second key so we could keep the unit on while away, and that was also an issue and a drama to get the key. All to say there is lots of hotel in BA and this is not one we would recommend.
The staff was very polite and kind; we got an upgrade to a luxury room that was excellent! The hotel is clean, the room is cozy and modern, the location is perfect, near the major shopping streets. Breakfast is a plus, with a good variety of food that is well made and fresh. An excellent choice for anyone going to Buenos Aires, definitely would stay again! Nothing, everything was perfect.
Everything was really great. The reservation was respected, very clean and quiet room, big and confortable double bed, nice bathroom with a jacuzzy. Breakfast is ok. The staff is heplful and polite. Localization: better impossible, two squares from 9 de Julio and two squares from Calle Florida, lots of good restaurants around. I'm sure i'll be back. None
Kind people at reception and services; localization 1 - lack of energy for two nights left the rooms without air conditioning and light; to fix theenergy entrance cable was a task for the hotel that lost time to identify the problem and contract maintenance - no compensation given fo this fault: we expected a discount in rates for these two nights...but not.
room service noise
The hotel was very well located and reasonably priced and staff were pleasant. Wifi was accessible in my room, unlike some of the other reviews that I read for this hotel. Reception area was small and crowded and the rooms were a little dark and dated. The window, which looked out to the back of the building couldn't be opened due to the extremely loud fans and airconditioning units directly outside. Very very slow lift was a bit frustrating.
Location, location, location The fact that the lift has a limitation of 300 kgs capacity
Excellent location Staff not being very helpful, limited English, always pretending to be busy when you approach the reception desk counting dockets etc. Issue with wi-fi, it was advertised as being free, but it was not available, only upon presenting print-out of the booking letter, free access was given, apparently they've changed the system and charging $5 per day - it was more matter of the principle than the cost
I asked for an upgrade and got it - no extra charges added :-D
The central location The room was not perfectly clean. Though it was immediatly solved by the reception desk.
The location is fantastic.
Heater Respect the command (double room is not twin!), employers must learn to say Hello and Welcome their host, too much noise (elevator), breakfast doesn't match with the 3 stars, a room where you can't draw the curtains nor opened the window, the toilett doesn't work well.
I was there for one night only before leaving Argentina. Very good position close to city centre (Microcentro). Rooms are clean. Atmosphere is quiet. Full access to international TV programmes. Breakfast is poor and breakast room is small.
Very clean room, location, facilities, excellent cost/benefit, I really recomend My room was so cold, the air system was not working very well and they changed me to a better room.
It's location is great for city trip to most of near by attractions. The room is so clean, only but something need to be fixed ie. the wardrobe door...the noisy vent fan etc. The soundproof is pretty poor. We were disturbed by the tv/toilet sound from both side rooms. Only one small pocket size tissue was provided during the 4-nite stay.
The staff was most helpful, friendly and kind; the location is great to go anywhere in the city; the room was more than clean; b'fast was great, too!
One member of the staff was particularly helpful and friendly. Two others at the desk seemed too busy and somewhat 'distant' and I lacked sense of welcome from them. My wife was not able to come and I registered on arrival for a single room and, although breakfast was included, and only one person ate breakfast, I was charged as though two people ate breakfast for six days
Breakfast, bathroom and location None
The location was perfect - we only had one day in Buenos Aires and the location enabled us to get to all of the tourist places easily - either walking or an inexpensive cab ride.
location and service excellent traffic noise
Location, staff Hotel has an old furniture and no lot of space in room for 4* hotel
Attentive and helpful staff. Fair treatment - ie I booked a 'standard double' room even though I was travelling alone ( I don't like 'single' rooms) and was quoted US$100 + VAT at 21% per night by 'booking.com' . For 6 nights that should have cost US$726. I was actually charged only US$90 per night as I was a single occupant of a double room, and that was inclusive of VAT. Therefore 6 nights only US$540. - (I had stayed there for 5 nights 3 weeks earlier and was quoted and received the same terms. Both rooms were large, comfortable (huge double beds) and impeccably clean. I I felt safe, was treated fairly, and was impressed by the honesty and courtesy of the staff, and the security measures in the Hotel, Good value for money. Evening meals only available during weekdays, but there are plenty of restaurants nearby so not a real problem.
the only good thing about it was the location - very central, otherwise very average hotel
The staff were excellent
Comfort and in down town. Easy for travellers and perfect location.
rude stafff you increased my night rate midweek at a much higher price than for the other nights tell me why?i will never use you or expedia ever again i am writing to the holiday critics to warn them i am going to try and get a refund by going to the trading standards i hope they can help
Handy location for most of the activities I attended in Buenos Aires. Friendly staff. Decor is dated. Food was second rate. Hotel doesn't justify a 5 star rating.
they upgraded my room on their initiative without any further charge from classic level to club level the opening timetable of the breakfast halls should be settled at the same time, some colleagues could start at 6.30 at 3rd floor, while at 21st floor only at 7. If you have to leave very early and you are club level
The staff atitude I did not like that breakfast was not included
Excellent address just in the corner of Florida and Galerias Pacífico, wonderful breakfast and very clean and comfortable rooms. Staff very kind. Large pool. Excellent cost- benefift. Excelente localização, café-da -manhã e quartos limpos e confortáveis. Funcionários muito atenciosos. Piscina grande. Excelente custo- benefício. No
They did not have adaptors for eletricity