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TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

The return flight was 1 hour delayed for no obvious reason.

It was a nice, smooth flight. The staff was highly professional and courteous. No major issues here.

I liked the idea of having in-flight entertainment from my own device but it was difficult for me to acess the lan app due to the lack of WiFi access

Crew was not friendly

best routes to destinations in South America easy connections.

Direct flights and price

Service, staff attitude

la atencion por parte del personal a bordo fue muy buena

la comida fue escasa y con poca imaginacion.Conozco del tema y con el mismo presupuesto se podria proporcionar comida mas sabrosa e inclusive mas sabrosa. los controles de mi pantalla no funcionaba bien habia pantallas en el avion que no funcionaban correctamente en un momento se corto el sistema de video por espacio de una hora

Very nice attention, good confort at the airplanes

Poor the service of drinks during the intercontinental flights

At the gate in jfk bad service between latam and American airline worse experience and service ever. Never again.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Good WiFi and satellite TV (just 3 channels)

AA keeps treating latam market as second class citizens. The Miami base crew is arrogant, lazy and unpolite. Food was a joke

American doesn't complain about bags and weight. It makes my trip less stressful.

Good price and service

Crew was very good and accommodating

Cramped seating

Crew was very friendly, entertainment was excellent, boarding was fast and smooth

Flight was delayed almost two hours

Clean, courteous and helpful

No in flight entertainment, but it was only a short flight

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Plane is not well equiped.

Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .

Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno.

How it moved

That it didn't move too much.

Overall a great flight. Nice people,plane etc. Would definitely recommend.

The crew was smiley and sweet.

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.