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Location Breakfast not included in the deal. liberating the room by 10:00 AM
In the center of BA. Nothing else... :/ Incredibly noisy, even at the 11th floor. Breakfast area too small. Waiting too long for the lifts (2lifts). No hair dryer in this kind of hotel.
The hotel was excelent. The breakfast was very nice and the general areas of the hotel were excelent. Free internet and a excelent location, just in front of the Obelisco. Very helpful staff. Sauna and many kinds of baths free in the spa. Obviously recomended. Our room was not a 4 star room. There was no view in the room at all.
The free use of the sauna and jacuzzi, the internet was really fast and the location is great! We were given a room on the first floor which they say was newly renovated so the room looks new. I don't know about the other rooms on the other floors. The things that I didn't like were the beddings and the shower stall which was very, very small. The coverlet was kinda shabby and worn-out. The white linens underneath were very thin but other than that, we enjoyed our stay.
Location and spa The standard room is terrible, small, very noisy, hot, small tv. The Deluxe room seems way better, we tried to change but couldn't because the hotel was full, but certainly would worth
The desk clerk was very friendly and most helpful. We had a great room high up overlooking the Obelisk. Very busy hotel with two small lifts. Breakfast was very crowded and difficult to get around the tables.
location excellent,health facilities superior Room neither particularly attractive nor comfortable (acceptable but less than you would expect in a hotel of this rating). Breakfast buffet uninspired
The location and the room are very good, although the room was very dirt(because the reform in the floor) . The dirt of the reform. The 11th floor was dirty all the time and the dirty was the same inside the room. Also, during two days we (me and my father) had to share only one bath towel!
PRICE TIME OF CHCK OUT, THE BATH ROOM WAS NOT CLEAR.
Check-in too late, check-out too early.
Breakfast was very good. The bed were very comfortable. No noise at night. The amiability of the staff. Great location. The wifi at the room was very bad. They need to update the bathroom
Friendly staff , good service , room reasonable . Room was a bit worn , need an update to drapes and some fixup of cracks in bathroom . Door did not seem very secure.
Location, very near of almost evrything in the downtown.
The only thing I liked was the location but it ins´t a very safe area. The room was very small, nothing with what they offer in the Internet pictures, no place in the bathroom to put your personal belongings neat bad there's no place yo hang your clothes or towels, small desk is not functional, long and cold air enters through the windows because it does not close properly, the noise of the street is quite clear in the room. They do not make dollar change in the lobby, and so I did not like the service.
Two rates, one for locals and one for foreigners
the extremely small size of the room. the air in the room was absolutely stuffed. the room had not natural light. the noise of the airconditioner that does not allow one to sleep.
The staff were friendly ready to help with a smile, speaking English and Portuguese fluently, apart from Spanish obviously. The breakfast were very good, better than any 5 star hotel in Australia or England. The location is simply perfect 20 meters from Lavalle and 2 blocks from the famous Florida. The lifts capacity are for 3 people only, or 2 if you are a McDonalds freak.
First floor to the street very noisy and dusty.
Restaurante, Roon service
Adequate for a short stay
Brefast and service, good, staff attentive and friendly
Readiness to help, fantastic atmosphere, cultural program, free business center No news channel in English (CNN, BBC, Euronews etc.)
Location. Less than a block off Florida Street. Restaurant was excellent and had a wonderful ambiance. The rooms needed to be updated. Mattress droopy, carpet worn.
Better room second time Internet does not work in rooms.
The breakfast was delicious, good service, special food for our celiac needs and a very nice atmosphere
Location and free internet
locaton, staff room sizze, clearness size
Convenient location. Comfortable and clean. Attentative staff. Pleasant experience. Using room service I ordered a toasted sandwich and a glass of orange juice - I was advised delivery would be 25 minutes. In the end it took 50 minutes.
Let meatier luggage Paint peeling on ceilind--literally falling on our luggage. Bed was soft and lumpy.
The hotel is elegant and charming. Our bathroom was roomy and had a window! The concierge was wonderful about helping with any request or problem. The breakfast and food in the bar and restaurant were delicious, with a good selection.
The staff was conversant in English, Helped us with local entertainment and transportation arrangements, and was very customer-friendly. They stored our baggage after an early arrival until check-in, and after checkout until we could make a late flight back to the US. The area was near the theater district and the Obelisk. Walking distance was minimal to Florida St, the Plaza De Mayo, and San Dorrego. The area was mid-scale; not upscale (go near St Martin's Square for this) but we felt comfortable throughout our three-day stay. All-in-all a courteous staff, pleasant room, great in-house restaurant, and nice surroundings. There were a few homeless in evidence on nearby streets at times but this was true all over the center of the city.
Value for money, accessibility/location None
The location of the hotel. The English speaking(2 out of 5) desk staff. The king bed. The driver to the airport. The breakfast. The price. The room was a bit "tired"- bathroom, carpet, drapes, and somewhat spartan. More of a 3 star. About Buenos Aires, we were robbed on a Sat.at noon near La Boca. The city is poor but the excursions beyond are quite interesting.
Great location. I would highly recommend this hotel. Great value for the money. Bathroom needed some renovation but clean.
Very good location and reasonable value for money Breakfast could be better with better service
We did not stay much, just one night, but everthing was ok as expected so it was a great experience. I think this is more a problem of booking.com: we got a twin room while we wanted a double room. I dont remember well but i think Booking.com did give us the chance to choose when reserving (and we didn't notice it) so they supposed we wanted a twin room. Fortunately, the hotel solved the problem immediately when we arrived.
Location in city is good; free internet access in hotel rooms; service very good; breakfast buffet excellent.
Great value hotel in an excellent location. Room was nicely appointed. Enjoyed the buffet breakfast. Would have preferred a room with more of a view but overall, it was fine.
clean rooms, neat hotel staff were not helpful at all
Comfort and in down town. Easy for travellers and perfect location.
Handy location for most of the activities I attended in Buenos Aires. Friendly staff. Decor is dated. Food was second rate. Hotel doesn't justify a 5 star rating.
The staff atitude I did not like that breakfast was not included
they upgraded my room on their initiative without any further charge from classic level to club level the opening timetable of the breakfast halls should be settled at the same time, some colleagues could start at 6.30 at 3rd floor, while at 21st floor only at 7. If you have to leave very early and you are club level
The staff were excellent
They did not have adaptors for eletricity
Excellent address just in the corner of Florida and Galerias Pacífico, wonderful breakfast and very clean and comfortable rooms. Staff very kind. Large pool. Excellent cost- benefift. Excelente localização, café-da -manhã e quartos limpos e confortáveis. Funcionários muito atenciosos. Piscina grande. Excelente custo- benefício. No
rude stafff you increased my night rate midweek at a much higher price than for the other nights tell me why?i will never use you or expedia ever again i am writing to the holiday critics to warn them i am going to try and get a refund by going to the trading standards i hope they can help
The hotel location is good The breakfast is the same every day and the restaurant tables are not clean .
its in great location, stuff are nice. no
The noise of neighbor
Good location in Buenos Aires, near downtown touristic places. Nice front desk people, near Subte (subway), and good breakfast included in hotel rate. Carpets in tha hall needed vacuum cleaner. Bathroom needed more detailed cleaning. Furniture in rooms need to be renewed (closets i.e.),, TV Set was obsolete and with bad signal.
The hotel was centrally located and nice breakfast. The phone didn't work the whole time and they tried to repair it but it never worked. We were not compensated for the trouble!!! they recommened a place to see tango. When we got to the restaurant we felt like they were charging us a high price because we were tourist and they were about to close for the night. We didn't think that was very professional for the hotel to send us somewhere like that and not tell us they were about to close..
Great room, superb location Hotel was great!
It was cheap and acceptable for the price. Nothing to brag about. It is a place to stay and sleep. Nothing more. Rooms were very small and noise from other rooms very noticeable. Would recommend but with these caveats.
Very good breakfast and excellent service!!
Very good location and staff Internet in the rooms very slow and sometimes not working
Excellent location, very close to metro stations The morning coffee could be better. Expensive for the level of comfort
The staff attention
The hotel staff spoke good English and were helpful. Central location. Breakfast good. Rooms were very clean. We booked the hotel because of the indoor and outdoor pool, but were told neither of these were in use until December. We also wanted internet access but this also was not available due to technical problems. The hotel is on a busy street with both bus and subway services which were extremely noisy - the "sound proofed" rooms did not do the job (and we were on the sixth floor).
The staff was extremely friendly and helpful. Very convenient location, clean and quiet rooms. We have stayed in Reconquista prior to our Patagonia tour. After the tour we have returned to BUA with the group and intended to stay in hotel booked by the tour company (just around the corner). That hotel was very noisy, tired and staff was unfriendly and not helpful so we have returned to Reconquista Garden. There we got very quiet and comfortable room with friendly welcome of the staff who recognized us from the three day stay month before.
professional staff, nice room, good breakfast,
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
Nice hotel, room clean, nice people and very good breakfast.
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
The room was small but that was exactly what I was expecting. Very worth the money I payed through booking.com (the reservation through hotel's website was more expensive). I would stay there again (in a high floor room) since the hotel is just a few blocks from florida street and the mall 'Galerias Pacifico" and Puerto Madero. It was very easy to find places to eat and do some shopping. The lower floor rooms can be very noisy during the day because of the traffic and during the night beacuse of the disco at the side of the hotel. I stayed in a high floor room and was OK. I could hear the music but it was not loud enough to be disturbing. There is no kitchen so you should be prepared to eat outside every night.
Fantastic in every way .Great boutique hotel. Will always go back there. Simply great in all aspects. Nothing at all.
Clean and new. Very good selections of breakfast with table-clothe and real china. Room is spacious. Flat screen TV has a lots of English channels to watch.
Confortable, good value
An excellent hotel - great for shopping situated in the microcentre business area. Standards of service were very good as was the excellent breakfasts.A very enjoyable stay. None
I liked the hotel staff and that It´s downtown and very easy to go anyplace.
Location short time !
Large room, bathroom, and shower. Close to Retiro and Puerto Madera. Didn't like the location since we were on a pleasure trip. Liked the Palermo and Soho neighborhoods better.
Well located near center. Because I was at second floor, at 9AM there was some noise outside. Another thing is that there is no foreign channel on TV.
Very nice to stay, and very good location close to the shopping street, and the subway stations. the sequrity is also very good. It is only a little bit problem to talk with the staff's In the resutrant, not at the front desk in Spanish.
The hotel is a great Boutique style in a great location and very friendly staff.
There are two things that come to mind. First, the staff was very courteous and helpful. Could not have asked for better customer service from them. Also, the view from our room on the 5th floor to the avenue below was beautiful, especially at night. There was nothing I did not like.
The Staff, very helpful Our recent booking, we booked a double room with a double bed and recieved a room with single beds. Not happy about this.
Loaction of the hotel The breakfast buffet was the wost organised I have ever experienced. The last day I had to go outside to get breakfast. The table were not cleaned after people left resulting in insufficient places. The food was not replenished in time and the staff clearly misses supervision. Horrible !
The position In general the hotel needs re-decoration but is adequate for business purposes if a central location is required.
Central location close to the main touristic attractions. Friendly and hlepfull staff. Rooms not really big, but sufficient for a short stay.
Very good value for money and very nice breakfast. Good central location. I had a room at the front overlooking the obelisk - fantastic view, but would have been noisy if I had wanted to open the window (I didn't need to). Bbc World on tv - a nice change from cnn! My colleague had a room at the back looking at a dark wall - rather dingy and cramped. Swimming pool only operates in 'summer season' (I.E. European winter time).
Their, breakfast was very good for the money. The staff was friendly and helpful. The hotel was well situated from where you were able to walk all the turist sites as well as shopping. The airport pick up worked extremely well, we liked it. The rooms are small. If you have luggage more than carry ons you have difficult time in moving in the room.
I was given an upgrade to a suite. The heating system was much to strong and they claimed it was impossible to lower the general temperature.
ubication ,in the center of city,is near of the all point interest tourist oh,nothing
Location, good front desk service The bar is very basic, not friendly
Helpful staff, good food, great service, great value. had to pay for the wifi and it was expensive.
The rate was very good. The location is iconic and easy to find. Taxis easily available and cheap. You'll find restaurants and markets in close proximity. It is on a major avenue, and next to many subway and bus connection lines, so expect a big flow of people most of the day, but if you like walking or using public transport, it's easy to do. Rooms were clean, continental breakfast good. The hotel is old and spaces tighter than in newer ones, but it's updated. The staff was very friendly and helpful. Our flight arrived early but the hotel was full, so we had to wait hours for our room.
The room was tiny, barely space to turn even though it was supposed to be Luxe room! The hotel staff not friendly, and not helpful very uncommon for Argentina
Extremely good value for a short city trip. Very helpful and friendly staff
Location is very good, in a walking distance from calle florida and puerto madero. The elevator makes too much noise!
The location is excellent, you can walk to almost all points of interest of the city. The elevator was very old. Noisy Hotel. Noisy air conditioner.
Its location is very good central Rooms at the front a bit noisy as was the air conditioning unit !! But I am returning !!
The rooms have a lot of noise coming from the street (passing cars etc)
location and price the breakfast room was dirty and the walls needed painting
Proximity of the spots Small rooms, street noise, air-con noise.
The position its very good.
Nice room, staff spoke English and was helpfull, nice comfy bed, nice breakfast, good central location, possibility to book tango and other tours via the hotel. two times we had a cold shower (at 4 pm and the next morning at 8.30 am), tourist tax is not included in the room price, the room was at the street side so very noizy, curtains couldn't close properly so there was some sunlight in the room.
The room was small but really nice and had everything you need. The hotel is close to the metro and shopping. The staff were really helpful with assistance on tourist matters. Taxis are easy to get just outside. Hotel is also very close to the bus terminal. The breakfast was good. There was a little grocery store just 2 doors down which was handy.
Big room and charm bathroom. Wi-fi works just in hotel hall.
the location and the price was excellent. The breakfast was generous and very good. We only had a double room and not a room with a kitchen as requested The cleaning staff seemed overworked and our room was not cleaned until very late in the day and ended.up once just asking for clean towels. The staff was very pleasant
Close to the centre of BA. Friendliness of Staff Its closeness to the heart of the city did mean a fair amount of street noise.
wi fi was very difficult to access. they need to eliminate passwords and configue router for all users
location, helpfull hotel staff, good value for money, big room for center Buenos Aires
Good location, near the pedestrian streets. Economical and clean. Maybe a better fruit selection at breakfast.
location was great to teh main shopping and soem other key points.It was reasonably quiet despite being central. The internet was expensive and not functional msot fo the time. The kitchettes were nto equipped and the fridge door did nto close - we booked this hotel partly due to havign access to kitchen and it was disappointing. The staff were not always helpful - varied to the individual.
Nothing The pictures of the hotel are quite false, it is old and ugly. Wi-fi super slow.
Central location, nice appartment, good value Some reception staff were not very helpful
They remove the small kitchen service that they had in the room.
Helpful staff and breakfast was excellent No cooking implements in the kitchenette made the cooking facilities less useful