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I was given an upgrade to a suite. The heating system was much to strong and they claimed it was impossible to lower the general temperature.
Loaction of the hotel The breakfast buffet was the wost organised I have ever experienced. The last day I had to go outside to get breakfast. The table were not cleaned after people left resulting in insufficient places. The food was not replenished in time and the staff clearly misses supervision. Horrible !
Location, good front desk service The bar is very basic, not friendly
Very good value for money and very nice breakfast. Good central location. I had a room at the front overlooking the obelisk - fantastic view, but would have been noisy if I had wanted to open the window (I didn't need to). Bbc World on tv - a nice change from cnn! My colleague had a room at the back looking at a dark wall - rather dingy and cramped. Swimming pool only operates in 'summer season' (I.E. European winter time).
The Staff, very helpful Our recent booking, we booked a double room with a double bed and recieved a room with single beds. Not happy about this.
Their, breakfast was very good for the money. The staff was friendly and helpful. The hotel was well situated from where you were able to walk all the turist sites as well as shopping. The airport pick up worked extremely well, we liked it. The rooms are small. If you have luggage more than carry ons you have difficult time in moving in the room.
There are two things that come to mind. First, the staff was very courteous and helpful. Could not have asked for better customer service from them. Also, the view from our room on the 5th floor to the avenue below was beautiful, especially at night. There was nothing I did not like.
The position In general the hotel needs re-decoration but is adequate for business purposes if a central location is required.
Central location close to the main touristic attractions. Friendly and hlepfull staff. Rooms not really big, but sufficient for a short stay.
ubication ,in the center of city,is near of the all point interest tourist oh,nothing
The breakfast was delicious, good service, special food for our celiac needs and a very nice atmosphere
Location. Less than a block off Florida Street. Restaurant was excellent and had a wonderful ambiance. The rooms needed to be updated. Mattress droopy, carpet worn.
Brefast and service, good, staff attentive and friendly
Restaurante, Roon service
Convenient location. Comfortable and clean. Attentative staff. Pleasant experience. Using room service I ordered a toasted sandwich and a glass of orange juice - I was advised delivery would be 25 minutes. In the end it took 50 minutes.
Location and free internet
locaton, staff room sizze, clearness size
Readiness to help, fantastic atmosphere, cultural program, free business center No news channel in English (CNN, BBC, Euronews etc.)
Better room second time Internet does not work in rooms.
Let meatier luggage Paint peeling on ceilind--literally falling on our luggage. Bed was soft and lumpy.
The hotel is elegant and charming. Our bathroom was roomy and had a window! The concierge was wonderful about helping with any request or problem. The breakfast and food in the bar and restaurant were delicious, with a good selection.
Adequate for a short stay
Great location and excellent service The pillows were really bad
the view from the room was great and the concierge very helpful
The hotel was central in the city and this made sightseeing very easy The security was a constant worry. One of our friends had her camera bag snatched away and stolen in the reception area!
The central location and the helpful staff at the reception desk.
lovely property, some of your staff (like bell boy) were friendly and nice. The timber etc was good. lovely property, but it needs desparate repair and upgrade. And your breakfast bar manager was unable to provide Soy Milk (for example). The bar closed 2 hours ahead of time. The room given earlier was too noisy. etc etc.
Although overloaded by 3 ongoing conferences and crowds moving in and out of the hotel, the staff at reception was extremely kind and attentive. spa annd pool with outstanding views is worth a try. Service overall was very good. I stayed two nights, the first night I was assigned an old room with an old carpet, full of stains, extremely poor lighting, a bathtub with cracks and holes, a partly rotten cabinet. I thought of leaving the hotel. I spoke to the reception manager and for the second night I was moved to a room that was, simply, perfect. Make sure you request a renovated room! Anyway, why do they keep such old and unclean rooms?
The hotel has a great glassed in rooftop pool/spa/gym with fantastic views of the city and the rooms are very nice as well. Most breakfasts were in the ballroom rather than thier more attractive restaurant to accomidate the large number of clients being shuttled to cruise lines.
Convenience to shopping sighseeing restaurants, easily accessible to airport by taxi, helpful, courteous staff. Regency rooms were shabby, we were lucky to receive an upgrade which was excellent & above comments did not apply
excellent staff- very helpful with our trip travelling on from Beunos Aires
The cost of the rate and the benefits are good. The breakfast is very good. The localization is very good too, next to the government house and 03 blocks from Florida. The amenities are poor, for example, no shower cap, even after my request.
Original art throughout the hotel,beautiful rooms, great showers, and a full breakfast buffet made our stay pleasant. Professional staff helped us with reservations for dinner and a tango show, and were great to deal with. A small pool on the top of the building was too crowded to use.
near all action in the city
My fiance really enjoyed the continental breakfast. The room was a bit small but the location is just half a block from countless historical landmarks and the subte.
Excellent staff, Good Internet Faciliites and an excellent quality breakfast Nothing at all. Will choose everytime i am back in Buenos Aires
Modern design hotel, with all facilities, fantastic staff and not very big but neat rooms. There are a lot of elevators, which all ring a very loud bell when arriving at reguested floors. When you are in a room close to the elevators you gone have problems with sleeping. Some rooms have an extra door that keeps the sound away. The rooms are not really big, not even the suites or more upmarket rooms.
Very good breakfast and a nice gym center. The room was clean and big. Good lacation, near center. Breakfast on the weekend was better that the one I took on monday, much better!
Very disappointing for a 5 star hotel.In many other countries I believe it would be 3 star.Otherwise ok.Weekend staff appeared to be very inexperienced.
Location was very good, central, reason for the selection. Services also are very good. Breakfast great. Recommended! No, everything was as expected. No problems at all.
Great breakfast and bistro. The rooms are confortable and clean. Excelent location. The staff at the reception desk could be more friendly.
Nice hotel, room clean, nice people and very good breakfast.
Central Location It is classified as a 5 star but is definately not . By upgrading our room 2 levels it became a 4 star. I would recommend hotel by location and staff only.
My room was too small for 5 star Hotel (but excellent in cleanliness and well seviced). Carpets were tired in Hallways on floor 5. Overall a pleasant experience.
professional staff, nice room, good breakfast,
The location and the room are very good, although the room was very dirt(because the reform in the floor) . The dirt of the reform. The 11th floor was dirty all the time and the dirty was the same inside the room. Also, during two days we (me and my father) had to share only one bath towel!
Location Breakfast not included in the deal. liberating the room by 10:00 AM
The hotel was excelent. The breakfast was very nice and the general areas of the hotel were excelent. Free internet and a excelent location, just in front of the Obelisco. Very helpful staff. Sauna and many kinds of baths free in the spa. Obviously recomended. Our room was not a 4 star room. There was no view in the room at all.
PRICE TIME OF CHCK OUT, THE BATH ROOM WAS NOT CLEAR.
location excellent,health facilities superior Room neither particularly attractive nor comfortable (acceptable but less than you would expect in a hotel of this rating). Breakfast buffet uninspired
Location and spa The standard room is terrible, small, very noisy, hot, small tv. The Deluxe room seems way better, we tried to change but couldn't because the hotel was full, but certainly would worth
The desk clerk was very friendly and most helpful. We had a great room high up overlooking the Obelisk. Very busy hotel with two small lifts. Breakfast was very crowded and difficult to get around the tables.
The free use of the sauna and jacuzzi, the internet was really fast and the location is great! We were given a room on the first floor which they say was newly renovated so the room looks new. I don't know about the other rooms on the other floors. The things that I didn't like were the beddings and the shower stall which was very, very small. The coverlet was kinda shabby and worn-out. The white linens underneath were very thin but other than that, we enjoyed our stay.
In the center of BA. Nothing else... :/ Incredibly noisy, even at the 11th floor. Breakfast area too small. Waiting too long for the lifts (2lifts). No hair dryer in this kind of hotel.
The staff was extremely friendly and helpful. Very convenient location, clean and quiet rooms. We have stayed in Reconquista prior to our Patagonia tour. After the tour we have returned to BUA with the group and intended to stay in hotel booked by the tour company (just around the corner). That hotel was very noisy, tired and staff was unfriendly and not helpful so we have returned to Reconquista Garden. There we got very quiet and comfortable room with friendly welcome of the staff who recognized us from the three day stay month before.
Excellent location, very close to metro stations The morning coffee could be better. Expensive for the level of comfort
The staff attention
The hotel staff spoke good English and were helpful. Central location. Breakfast good. Rooms were very clean. We booked the hotel because of the indoor and outdoor pool, but were told neither of these were in use until December. We also wanted internet access but this also was not available due to technical problems. The hotel is on a busy street with both bus and subway services which were extremely noisy - the "sound proofed" rooms did not do the job (and we were on the sixth floor).
I was there for one night only before leaving Argentina. Very good position close to city centre (Microcentro). Rooms are clean. Atmosphere is quiet. Full access to international TV programmes. Breakfast is poor and breakast room is small.
room service noise
The location is fantastic.
Excellent location Staff not being very helpful, limited English, always pretending to be busy when you approach the reception desk counting dockets etc. Issue with wi-fi, it was advertised as being free, but it was not available, only upon presenting print-out of the booking letter, free access was given, apparently they've changed the system and charging $5 per day - it was more matter of the principle than the cost
Heater Respect the command (double room is not twin!), employers must learn to say Hello and Welcome their host, too much noise (elevator), breakfast doesn't match with the 3 stars, a room where you can't draw the curtains nor opened the window, the toilett doesn't work well.
I asked for an upgrade and got it - no extra charges added :-D
Very clean room, location, facilities, excellent cost/benefit, I really recomend My room was so cold, the air system was not working very well and they changed me to a better room.
The hotel was very well located and reasonably priced and staff were pleasant. Wifi was accessible in my room, unlike some of the other reviews that I read for this hotel. Reception area was small and crowded and the rooms were a little dark and dated. The window, which looked out to the back of the building couldn't be opened due to the extremely loud fans and airconditioning units directly outside. Very very slow lift was a bit frustrating.
The central location The room was not perfectly clean. Though it was immediatly solved by the reception desk.
Location, location, location The fact that the lift has a limitation of 300 kgs capacity
The staff atitude I did not like that breakfast was not included
they upgraded my room on their initiative without any further charge from classic level to club level the opening timetable of the breakfast halls should be settled at the same time, some colleagues could start at 6.30 at 3rd floor, while at 21st floor only at 7. If you have to leave very early and you are club level
Excellent address just in the corner of Florida and Galerias Pacífico, wonderful breakfast and very clean and comfortable rooms. Staff very kind. Large pool. Excellent cost- benefift. Excelente localização, café-da -manhã e quartos limpos e confortáveis. Funcionários muito atenciosos. Piscina grande. Excelente custo- benefício. No
Comfort and in down town. Easy for travellers and perfect location.
Handy location for most of the activities I attended in Buenos Aires. Friendly staff. Decor is dated. Food was second rate. Hotel doesn't justify a 5 star rating.
They did not have adaptors for eletricity
rude stafff you increased my night rate midweek at a much higher price than for the other nights tell me why?i will never use you or expedia ever again i am writing to the holiday critics to warn them i am going to try and get a refund by going to the trading standards i hope they can help
The staff were excellent
It's location is great for city trip to most of near by attractions. The room is so clean, only but something need to be fixed ie. the wardrobe door...the noisy vent fan etc. The soundproof is pretty poor. We were disturbed by the tv/toilet sound from both side rooms. Only one small pocket size tissue was provided during the 4-nite stay.
Attentive and helpful staff. Fair treatment - ie I booked a 'standard double' room even though I was travelling alone ( I don't like 'single' rooms) and was quoted US$100 + VAT at 21% per night by 'booking.com' . For 6 nights that should have cost US$726. I was actually charged only US$90 per night as I was a single occupant of a double room, and that was inclusive of VAT. Therefore 6 nights only US$540. - (I had stayed there for 5 nights 3 weeks earlier and was quoted and received the same terms. Both rooms were large, comfortable (huge double beds) and impeccably clean. I I felt safe, was treated fairly, and was impressed by the honesty and courtesy of the staff, and the security measures in the Hotel, Good value for money. Evening meals only available during weekdays, but there are plenty of restaurants nearby so not a real problem.
The location was perfect - we only had one day in Buenos Aires and the location enabled us to get to all of the tourist places easily - either walking or an inexpensive cab ride.
Breakfast, bathroom and location None
The staff was most helpful, friendly and kind; the location is great to go anywhere in the city; the room was more than clean; b'fast was great, too!
location and service excellent traffic noise
the only good thing about it was the location - very central, otherwise very average hotel
One member of the staff was particularly helpful and friendly. Two others at the desk seemed too busy and somewhat 'distant' and I lacked sense of welcome from them. My wife was not able to come and I registered on arrival for a single room and, although breakfast was included, and only one person ate breakfast, I was charged as though two people ate breakfast for six days
Location, staff Hotel has an old furniture and no lot of space in room for 4* hotel
Helpful staff, good food, great service, great value. had to pay for the wifi and it was expensive.
The room was tiny, barely space to turn even though it was supposed to be Luxe room! The hotel staff not friendly, and not helpful very uncommon for Argentina
The rate was very good. The location is iconic and easy to find. Taxis easily available and cheap. You'll find restaurants and markets in close proximity. It is on a major avenue, and next to many subway and bus connection lines, so expect a big flow of people most of the day, but if you like walking or using public transport, it's easy to do. Rooms were clean, continental breakfast good. The hotel is old and spaces tighter than in newer ones, but it's updated. The staff was very friendly and helpful. Our flight arrived early but the hotel was full, so we had to wait hours for our room.
staff were extremely friendly and helpful. Good to have free internet access. Reasonably central location good sized rooms and beds very comfortable pillows a little thin would have liked 2 but that is personal preference adn they were provided when asked for . In last room we had the bathroom was getting a bit tatty but other 2 rooms were fine. Breakfast average but plenty of it. Would have liked more fresh fruit
Good Gym and Sauna. Free WiFi access everywhere in the hotel. Good breakfast (for price). Room next to a loud street and poor sound insulation. Not enough adaptors available in the hotel to connect your electric devices to the funny Argentinean power outlets.
Very confortable and nice hotel, just a few steps to Obelisco and subway. I would not say anything about the hotel but about Buenos Aires microcenter, where the hotel is located that seemed to us very decadent and dirty. In a word, an excelent hotel in a not very nice area.
Central Location, Attentive & Polite Staff
Well located central hotel with very clean rooms, good breakfast and friendly staff Despite requesting a non smoking room it was clear tht rooms are all smoking, however it had been sprayed with air neutraliser and opening the windows soon aired the smell