Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.5 "Terrific location."9.8 "98%
liked the proximity to shopping ." 9.6 "Good access to the airport , said 96%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Easily accessible by car , said 100%." 9.0 "City centre within easy reach , said 90%." 8.9 "89% thoughtparking was inexpensive ." 10.0 "100%liked the proximity to sightseeing ." -
8.7 "Great service."8.7 "87% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." 9.5 "95% werehappy with the shuttle service ." 8.5 "85% werehappy with the room service ." -
6.4 "Breakfast is mediocre."6.0 "
Breakfast prices were ok , according to 60%." -
6.2 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." -
5.8 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." 5.1 "51% thought thecleanliness of the hotel was average ." -
2.5 "Disappointing internet connection."2.1 "79% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.0 "90% found the
staff to be very friendly ." 9.3 "93% werehappy with the shuttle service ." 8.6 "86% thought theservice was very professional ." -
6.7 "Average comfort."
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6.5 "Breakfast is mediocre."6.1 "
Breakfast prices were ok , according to 61%." -
6.4 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
2.2 "Disappointing internet connection."1.8 "82% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.8 "98%
liked the proximity to shopping ." 10.0 "Easily accessible by car , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "Good access to the airport , said 97%." -
8.4 "Great service."8.6 "86% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
8.0 "Pool is good."
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6.5 "Breakfast is mediocre."6.3 "
Breakfast prices were ok , according to 63%." -
6.4 "Average comfort."
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5.9 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
5.7 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
2.5 "Disappointing internet connection."2.1 "79% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."9.9 "99%
liked the proximity to shopping ." -
8.6 "Great service."8.6 "86% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
7.6 "High value."
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7.2 "Tasty food."
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5.6 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." -
5.4 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.3 "Vibe wasn't good."3.3 "67%
criticized the unstylish hotel ."
Overall Rating
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9.3 "Terrific location."
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8.9 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.6 "High value."
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6.8 "Breakfast is mediocre."
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6.1 "Average comfort."
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5.7 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
5.6 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
4.5 "Vibe wasn't good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The customer service was impeccable.. the staff is extremely accommodating. They gave us an early check in and a late check out. The shuttle bus driver was so awesome, he drove us to the airport and back.
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7.7review from
Pool side room. Retro feel, friendly staff. Rooms could have been cleaner. But not terrible.
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8.5review from
The staff was amazing. They go overboard to make you feel special. That you hold events at your location for businesses. That you have been great for businesses events and even funeral lunch/dinners. That the pool was closed on Saturday. We registered for the Millennium because my daughter had a competition and it was just down the street from the competition. We could have easily stayed home it would only have been a 20 minute drive but we wanted to get away even though it was only 20 minutes away to get a break, allow for swimming.... then to check in and there is a not at the desk that the pool was closed until 11:30am. I had my 6 year old daughter with me and guess what she wanted to do around the competition, swim. I didn't like the bigger teens running at the pool and flipping in, no consideration for others in the pool especially little kids. I understand that parents are supposed to be down there but some came with a parent and some did not, but they still did not say anything. I think it might be good for a swing by every once and a while from any staff member of the hotel. It could be anyone with a uniform to just check in and tell people if they see anything wrong. They do not have to take tons of time out, just to a quick check and report to the front desk or sign in a log at the pool. Nothing big. I don't know how to help this but kids running up and down the hallways for hours.
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10.0review from
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
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9.7review from
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
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6.5review from
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
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8.0review from
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
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8.5review from
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
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6.8review from
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
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8.0review from
Staff was perfect and polite Room was hot although not a big deal
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10.0review from
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
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6.8review from
smell of paint
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8.0review from
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
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8.0review from
I would stay again. it was a good experience.
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6.6review from
Nice pool for the kids Found out we could have saved $60 by calling the hotel directly.
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10.0review from
The customer service was impeccable.. the staff is extremely accommodating. They gave us an early check in and a late check out. The shuttle bus driver was so awesome, he drove us to the airport and back.
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8.5review from
The staff was amazing. They go overboard to make you feel special. That you hold events at your location for businesses. That you have been great for businesses events and even funeral lunch/dinners. That the pool was closed on Saturday. We registered for the Millennium because my daughter had a competition and it was just down the street from the competition. We could have easily stayed home it would only have been a 20 minute drive but we wanted to get away even though it was only 20 minutes away to get a break, allow for swimming.... then to check in and there is a not at the desk that the pool was closed until 11:30am. I had my 6 year old daughter with me and guess what she wanted to do around the competition, swim. I didn't like the bigger teens running at the pool and flipping in, no consideration for others in the pool especially little kids. I understand that parents are supposed to be down there but some came with a parent and some did not, but they still did not say anything. I think it might be good for a swing by every once and a while from any staff member of the hotel. It could be anyone with a uniform to just check in and tell people if they see anything wrong. They do not have to take tons of time out, just to a quick check and report to the front desk or sign in a log at the pool. Nothing big. I don't know how to help this but kids running up and down the hallways for hours.
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10.0review from
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
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9.7review from
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
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8.0review from
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
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8.5review from
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
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8.0review from
Staff was perfect and polite Room was hot although not a big deal
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10.0review from
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
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8.0review from
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
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8.0review from
I would stay again. it was a good experience.
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7.7review from
Pool side room. Retro feel, friendly staff. Rooms could have been cleaner. But not terrible.
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6.8review from
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
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6.8review from
smell of paint
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6.6review from
Nice pool for the kids Found out we could have saved $60 by calling the hotel directly.
