Staff was extremely friendly. The breakfast was wonderful every morning The bed was a little lumpy
Clean, comfortable bed with soft sheets
breakfast, staff friendly, comfortable beds, soft sheets nothing
Nothing Toilet broke down, the breakfast was a joke. You have a coffee machine with really bad coffee and boxes of cereal, that's about it... As the receptionist said when I complained: "... Yes it's a bit misleading..." well I guess it says it all.
Real clean rooms, friendly helpful staff, great room for the cost, about perfect sized rooms
front desk staff was super helpful, coffee machine in lobby made great coffee, bed was comfortable
Friendly staff,good location-easy access to freeway. Clean and neat. Poor lighting in halls and rooms.
It was a great room with good furniture and accomodations. We appreciated the newspaper in the morning.
well I'm just disapointed I rented a non smoking room and they didn't have one when I arrive. I have to spray a can of lysol to get rid off the smell that was very nasty had to clean the A/C filter it was very dirty also.
Exceptionalyy helpful and polite staff I requested a Non-Smoking quiet room ... The room was designated non smoking but the exaust vent belched smoke day and night from other rooms. I was put in front room right on the highway ... 6,281 trucks went by between 2 and 5 AM ... and the elevator announced every arrival to my floor with a pair of loud dings.
Queen size beds were wonderful. Price was nice when split 3 ways. No hair dryer in the room but at least the front desk was able to provide one for our use. Breakfast had limited choices but the muffins were tasty.
The staff was really freindly Was switching out old furniture and TV for new furniture and TV while was staying there
They just replaced the tube TVs with LARGE flatscreens. Very nice upgrade. Nothing that the hotel can do but the clientele there were really sketchy.
Quiet Room, swimming pool, laundry room. Nice rooms.
It had a nice size flatscreen and I loved that we could check out! The pictures were awful. The 'breakfast' consisted of donuts and a 24 hour coffee maker. The staff wasn't overly helpful or friendly. The pool was ice cold. The hot tub was scuzzy. There were only a few updates done to the hotel since 1970.
I loved the friendliness of the staff! They were all very helpful. The room was very clean and the maids did a great job of cleaning everyday. I did not like the continental breakfast as it was only donuts all 5 days. They need more variety.
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I have never ever seen place like this so I don't like at all this motet I'don't like at all very dirt place
Pleasantly surprised by the remodeling. Room very comfortable With the new tile at the registration area sound travel to second floor. Talking could be heard throughout the night. Especially one long term guest who talked incessantly. Some sound buffers needed.
I don't drive but local city buses near the hotel took me to the major hubs & places I went to. The staff were friendly & accommodating and the rates were very reasonable. The room was in good condition and the pool, jacuzzi & sauna were clean. No dislikes
The pool, hot tub, and sauna were a blast! We had a nice, comfortable room with an excellent TV and a clean restroom. The entire hotel smelled vaguely of stale smoke, but it wasn't so strong as to even be noticeable after the first few minutes.
This guest did not leave comments about this hotel.
Very personable front desk staff
Room was fine. Shower was good. The personnel at the desk were friendly and helpful. Breakfast was a mix of good (waffles) and bad (lack of coffee, terrible eggs). The bed was uncomfortable. There was no tissue in the bathroom, There were mold stains on the walls in the bathroom. The internet connection was spotty and cumbersome to log in to. The parking lot was crowded and they had too-narrow striping for parking stalls and the drive was too narrow when cars were parked on both sides.
Friendliest most helpful staff of any hotel I have been in and I am a Gold rewards member that has been through 100's of hotels!!
We liked that the room was clean, and it was quiet. Breakfast was a bit crowded and base, but overall not bad. We should have known better than to come the last hour. :)
Location - close to family; friendly front desk staff; exterior & lobby attractive; full-size fridge w/ freezer; name brand toiletries Mold above tub/shower insert on wall; not notified that room was located above conference room - events with DJs/amplified music 3 of 6 nights, music played beyond 11pm (recommended to reserve rooms above conference room to guests attending event); not enough parking for guests during conference room events; one day room was not cleaned (even minimally - & do not disturb sign removed prior to 8am); coffee condiments not replaced daily; front desk not knowledgeable regarding conference room events (days & times); floor not vacuumed during stay (when obviously needed); metal bathroom doorframe rusted. Overall - expected better quality for price per night, as it is not located in the cities, but a suburb.
This is an extended stay hotel and I love that about it! We got a queen size room and it had a full fridge, 2 burners, a dishwasher, sink for washing dishes. The pool is smaller, but still a decent one. We have stayed here more than once and always enjoy our time.
I liked the room layout. Bed was nice. Clean room. The microwave cord was cut and out of service. Construction was taking place on the floor I was staying at. No USB port in the room. (Bring your own 110v phone charger. The pub on ground level was never open. (Possibly bankrupt). Worlds slowest elevator! No table top fan available at front desk!! So disappointing. Building had poor repair work done in past. Some of the room entrance doors look like the police recently busted in for a raid. (I hope it was the police not the bad guys) 4 door jams on my floor show marks of forced entry. Look like there were family's living at the hotel. Needless to say that on my nightstand I exercised my first amended right. I grew up in the area and there are bad apples in every town. That's why I spent the extra $ to stay at a nice and safe hotel. I felt that I over paid by $30 a night.
i enjoy the staff,they were/are very helpful and ready to accomodate any request given to them.the shuttle service was prompt and when that was not available they assured a means of transportation for you.'
Very good experience, staff very friendly upon arrival and afterwards, shuttle to local attractions was great, clean rooms, complimentary newspapers, cont. breakfast
Nice pool area and hot tub for families. Breakfast bar was OK but there was only one person on duty at desk and to service the food. Garbage bins were overflowing and some of the breakfast items had not been refilled. Furniture in rooms was old but comfortable.
Everything was perfect! The room was beautiful & the staff were friendly. We plan to stay here again in November.
first off the toilet would not shut off keeping my family up at night, because no other room was available. carpet looked like my 10 year old son installed it. tap leaked also. waiting at the front desk for 10 mins because i caught service desk person was playing games on the computer. they didnt seem to care my little girl had a hard time sleeping because the toilet would not shut off
We booked this room during a tough time of year. One of the last rooms available during high school tourney season in Minneapolis area. We had no choice but to rent a smoking room. I smoke, but never indoors. Despite the rooms' overall cleanliness, the odor of stale smoke was so overwhelming that it was difficult to enjoy the stay. My kids got headaches from being in there. Our room was about 50 feet from the elevator and as soon as we stepped off the lift you could smell it in the hallway and they had non-smoking rooms on the same floor. This is my one complaint. Otherwise the hotel is clean and the staff were very nice and helpful.
I was on a business trip, and when I went to bed and pulled back the covers I found ''CRABS''. No kidding aside, 3 crabs ran away from the light when I pulled the comforter back. I called front desk and they took so long at night to come to my room. All they did was switch my room, offered no compensation. Microwave and shower were not cleaned when I arrived. I feel very strongly based on this experience that one should not stay in this hotel! Also, my remote was broken and it took 2 days to fix.
The location was great -- easy to get to Mall of America; however the room cleaniness left something to be desired -- the front of the toilet was dirty. Also, when two people laid on the bed, we rolled to the middle.
Good breakfast buffet,Good staff on the job, helpful,Good location,Quiet room, clean
It's next to a 24/7 Denny's restaurant. They have airport shuttle and relatively close to the airport. Didn't feel safe as we saw cops taking a report for something that happend earlier the night we arrived. Its very outdated hotel.
Room had new carpet and bed very comfortable. Everything was clean and lighting was adequate. Breakfast crew was awesome. They kept everything available and did it cheerfully. Dining room was also very clean and with enough space to serve/seat all who arrived for breakfast. First desk was also very efficient and helpful. This hotel was in a very good location for us and we enjoyed our stay! All rooms should be equipped with safety bars for getting in and out of the tub/shower area. It is difficult to climb out of a tub without anything to hold on to.
The staff was helpful. The rooms were big and clean. Very slow elevator. Took the stairs instead. Breakfast was pretty mediocre, but it was the labor day weekend, so very busy. Wifi did not work very well in the rooms. The hotel computer in the lobby was broken.
Little. Got a free newspaper. Property is beat. Mgmt and staff not very customer friendly. Breakfast same stuff every day, low quality. Hotel needs a nakeover. Bed was reasonably comfirtablw. Sink and tub didn't drain well.
Hotel had a strong smoke smell, very over whelming when we walked onto our floor. Cigarette butts lining the ground beneath our balcony.
Location and breakfast I was given my room key and just before I left, they told me they gave me the wrong room number. I received a new key and went up to the room and someone was already in the room. I was checking in very late 1:30am and this could have ended badly, since I woke someone up.
The workout center needs an update. The treadmill did not work.
Good location by airport and mall of America Staff replied "I'm sorry the room wasn't clean to your standards" No, stale fries under the bed skirt (from the previous guest) is unacceptable by anyone's standards.
The first thing we noticed was the very friendly and helpful desk attendant. That was unusual, just by itself! We had a big room with a nice comfortable bed (though the pillows were a little lumpy). I really liked the iron/ironing board in the pull-down cabinet, very clever and sleek. There was only one small elevator in the hotel used by guests and employees, alike. It was dingy, slow and smelled. The lighting in both the room and the bathroom were too dim to put on make-up.
It's cheap, clean, and the staff is nice. But that's it. The building is very run down and depressing. Our fan in our bathroom was really rickety and loud.
I am a local who twice a year needs to escape to work on a large project. I stay in my room and work. Housekeeping was great at keeping me supplied while not interrupting and the breakfasts were a great way to start my day! The doors shutting are LOUD. Wake a person out of a dead sleep. Would love to see some kind of softening of the frames to aid in this issue.
Late breakfast. No restroom in pool area. Only one elevator that was very slow. The hallway design is poor with lots of tight corners that makes it hard to get around with the luggage cart. Hotel badly needs an update.
Clean, nice area, free shuttle, free breakfast. Breakfast selections could have been better. Living room and kitchen area were smaller than I world have pictured. Only bathroom was through the bedroom and we were there with 2 teenagers, very inconvenient at night!!
Great hotel and staff. Convenient location. Evening reception is only on Monday, Tuesday and Wednesday. It was listed as Monday, Tuesday, Wednesday and Thursday online.
This guest did not leave comments about this hotel.
The patio to grill was very nice. Even with rain we grilled and it was awesome! The room was really nice and the breakfast was nice. Heated pool a plus. Not at all.
The hot tub was not hot. It was about the same temp as the pool.
The front desk was very friendly at checkout as well as thru the our stay. The breakfast options were great too. temperature of the hot stub was way too cold however they did fix it by the next day.
Very welcoming staff! Pet friendly and reasonable rates for my pet. Very clean rooms.
Location and breakfast variety Small hallway by elevator
Location and amenities They have an area called 'the pantry' where you can buy snacks, sundries, etc. Their frozen selection was very limited.
The character of the hotel and the rooms were very appealing. Very good service and the room was excellent. The only complaint was the bath tub drained slow.
Location The towels are extremely rough and the bed smelled of cigarettes
Location Was not stated that they charge for parking!
I just needed somewhere to rest for couple hours since I was stuck in MN due to oversold flight. Holiday Inn was great. The pros was service, cleanliness of room, comfortable rooms and beds. They went above and beyond to help me in my time of need. I had no luggage and ran out of pull ups for my child and they were so kind to shuttle me to a store to pick up some essentials. I didn't see anywhere during reservation process that the shuttle pick up service was call i on call. We waited at the airport about 10 minutes before I called to check on the driver. Kayak should update that detail on the description for this hotel.
The pool was amasing. The rooms very clean and the service was nice. The bathrooms where spacious and very clean and also the beds were super confortable. When I made the reservation it said that if I want free breakfast there is an aditional fee. (ei. $100 for the room $120 with free breakfast) We payd that aditional fee and when we got to the hotel it was only a $20.00 OFF cupon -that we already payd for when we made the reservation-. In our case we were 3 and we had to pay more again because our food was almost $30.00.In my opinion the "Free Breakfast" deal is a deceit. On the other hand the food was amazing and so was the service.
Having a young family we really liked the restaurant in the hotel and the pool. The beds were not very comfortable and the pool looked a lot bigger in the pictures.
Beds were comfortable, rooms nicely updated. Pool area was beautiful! Picture of the actual pool online was VERY misleading..... Pool is very very small and at night it got busy, we ended up leaving because there was no room for the kids to swim. Bathroom felt a little creepy- could have been a little cleaner.
The layout The extra towels provided upon request The two TVs The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast
Location, Location, Location! Good breakfast - nice room, well lit parking lot. Comfortable bed and quiet room.
The staff was very helpful and fun, also it's directly across the street from the Mall of America so even though they still provide a shuttle walking was just as easy. The Continental Breakfast was also good, lots of options.
Location good for shopping. Shuttle great. Staff courteous. No hot water for shower/bath. Front desk advised. Pay per view movie paused repeatedly. Charge removed. Food at breakfast slow to be replaced.
Close to meetings and entertainment for family. My son was disappointed that the whirlpool was not working at the time but otherwise, everything was fine.
The staff were friendly and very helpful in answering my questions and meeting my needs. The hotel was clean, rooms were great. Keep kids out of the pool area and pool when the pool is reserved for adults.
the outside noise of people in the parking lot at TGIF's they party right and I got very little sleep up to 2:00 am in the morning....will get a romm on the other side next time if any....
Location and shuttle service to airport and Mall of America. The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.
The shuttles were convenient for us to use. It was great for us to get to and from the Mall of America. The staff was extremely kind and helpful. I enjoyed the idea that both restaurants were easy to get to and we didn't have to go outside to get to them.
efficient friendly staff
It's convenient proximity to MOA and LR. No hot water for shower. I spoke with the front desk and they had a boiler problem and are to be reducing our rate by 50% on my credit card.
the bus to moa driver was very informative and offered to come get us if it got late
Fine for the night just a guick place to stsy Donuts where still frozen an dry
We stayed there August 27-29 for the state fair. Hotel staff were super friendly. Hotel was clean. Breakfast could have had a few more selections. Breakfast staff were very helpful and nice. Pool was on the smaller side. Overall it was a great stay for the money.
The fact it had a kitchen in it. The free breakfast was really only coffee and some breakfast bars. No fruit or anything worth eating.
it was a great location the room smelled like smoke and they just had a blanket and sheet on the bed the blanket had cigarette burns on it we had to sleep with the windows open for air the hallways stunk and just granola bars for breakfast and a muffin they could of had more
location dirty room and sheets no complete cooking supplies
Proximity to the airport was helpful. This place was filthy. I took a picture of the shower as I felt we would get some kind of foot fungus from being barefoot in there. Our hallway reeked of pot and insence to the point that we had to leave and go buy liquor so we could fall asleep.
Location to airport
Distance. Just as indicated above.
Micro and fridge Staff upset because was15teem minutes early
Location No washcloths or maid service :(!!
Always have space available They never have enough towels
I only liked the location The employees were horrible
The staff is always amazing. They are fortunate to have the staff that they do. The first room I had smelled like dog. I asked for a different room and they gave me one that smelt ok but definitely had some water damage.
The spacious room was wonderful. The staff were a delight! Everything was great!
Very inviting,comfortable, location great. We were happy with the complimentary breakfast and friendliness of the staff.
Very good. Great staff with friendly service, Great breakfast with a variety change each day. Rooms were well appointed, clean and comfortable Hallways a bit hacked up and need some renovation. Bathrooms a bit on the small side.
We had a terrible experience. Loud music from the adjoining restaurant kept us awake until past 1am. We had next to no sleep because we had to leave early the next morning for a long drive home.
Liked the location, meals, and transportation. The room temp. was set much too cold. Why was it set as cold as the thermostat could be set? One day the room wasn't cleaned.
Staff were very friendly, breakfast server (Not sure of name) was super wonderful, very nice and pleasant. For the price this Hotel needs updates, many of the tiles (bathroom, elevator) were cracked. Faucet in bathroom was coming away from counter top.
Great rooms. Breakfast is unimaginative
We liked the convenience of the hotels amenities, the helpful staff and it's location to the Mall of America.
Location Just about everything. I won't stay there again.
All of the desk staff and Joey the van transporter!!! Very good!
The price and customer service 0
The location of the hotel from Ikea and The mall of America. The room that was given to me was next to the elevator and whenever someone used it, it would make a sound which could be heard in the room which disturbed my sleep the whole night. Guests were smoking in the corridor and could smell it inside the room. Guests were washing clothes at night in the machine exactly opposite the room. We wanted to extend our stay in the hotel, instead we moved to another hotel. Staff was less bothered with the feedback given.
it was just OK nothing really special. Waited an hour for the airport shuttle for pick upoutside from the airport. Staff not very helpul.
The hotel was very close to the Mall of America, the airport and has a cross walk over to the Taco Bell across the freeway which was great! My friend and I also really liked that there was a bus route that stops at the front of the hotel and took us right to the convention center in Minneapolis for our conference! Pretty decent continental breakfast and comfy pillows! The room did not have a mini-fridge which did not help the fact that we had a fruit and veggie plate which went bad after a night or two. We were given the handicapped hotel room which was great for space but the shower handle did not stay put or hang high enough to use as a shower head. As well, the bathroom was not cleaned out very well and this room was right beside the freeway so every night my friend and I slept with ear plugs, which helped block out the sounds.
That it was pet friendly! The breakfast was good and the staff were very friendly. The bed was too soft and actually felt like the mattress should be replaced :( It would be nice if the breakfast room could be left open other than at breakfast (with all the food, etc. put away of course), just so people have somewhere to sit and work or read, other than just their room.
I booked the super 8 20 minutes before we arrived. check in was easy and the staff were friendly. The bed was so comfy and the bathroom/shower was perfect for a quick rinse and to get ready in the morning. We could only get a smoking room and the smell stayed on our clothes after our visit.
Absolutely nothing! They left my wife and I stranded at the airport for over an hour. Desk never told the driver. Hotel is ten minutes from the airport. Front desk staff not a people person. Do yourself a favor...never stay there.
Airport shuttle Noise, craftsmen hotel
The location from the airport was good and they were able to accommodate our vehicle for the week that we were gone. The bed was way too soft and uncomfortable. We had our room right above the front door and heard all the traffic all night long. There was questionable activity in the hallway most of the night and into early morning.
Good location, gym on site, free breakfast, airport shuttle, friendly and courteous staff. The room I was assigned had bedbugs. I saw one crawling across my bed after a blood meal. I thought it was something I brought in my luggage at first and crushed it, but in the morning, I woke up with 20-some bites over my arms and chest. Looking back at reviews, there have been bedbug problems since at least 2011.
We stayed to bridge a couple of days between closing on a home sale and getting into the new place. We were budget minded but had to find a place that would accommodate cats. La Quinta fit the criteria. We also liked the fact that breakfast was thrown in. The bed was comfortable and the TV was fine. The cooling was comfortable. Bathroom was fine. We had no computer so made use of the free one in the lobby. It was primitive but okay to check email. One of the security doors was not closed. We forced it shut, then found our security key would not work in it. For reasons unknown, our key card stopped working altogether, so we went to the service desk to get that corrected. We turned in one key and were told both keys would be electronically corrected. In fact, the one key worked but the other did not.
Location, bed, price, breakfast!, parking
For the location the price was good Could use some updates
Cheap hotel price, comfy beds. Breakfast.
Staff was great Facilities were dated and not kept up
The bed was comfortable and a good size (we got a king), the room was clean, a bit small but we don't need much room. The person who checked us in was very friendly. We could hear other people in their rooms, but it wasn't a big deal. The shower door leaked, but not a ton of water. The main thing that irritated me was being totally ignored by the people at the front desk when we tried to check out. One of them was on the phone, but the other pretended we weren't there while we stood there for five minutes. She wasn't even busy, just sitting on a chair minding her own business. We eventually left the cards on the desk and left.
They were open, LOL I called the hotel and asked about being able to park there for a few days and get a shuttle to the airport, when I checked in, I asked about setting up the shuttle the next morning she said we can get a ride but said I could not park there, only in the winter do they offer that. I told her I talked to someone there when I booked and she said that they were wrong on telling me that. The ONLY reason I booked this hotel was for that feature, she told me I could go down the road and use the Park n' Go. So I spent 80. (checked in at 10pm and out at 3:30am we had a early flight) and then 76. for the park n' Go. I will not make another stay at this hotel.
staff was friendly, great selection of cable channels, lots of towels and bathroom and bed very clean. Breakfast in the morn. wide selection of drinks like coffee, decafe, hot choc. and muffins, instant oatmeal and microwave downstairs to heat up food all day. no mini fridge in room, no micro in room, no coffee maker in room, carpet and chair could use cleaning.
free shuttle to airport, 24 hours a day room smelled of cigarette smoke TV reception was fuzzy
Mind your own business type Not a focused group of audience... No fun
comfortable room, front desk staff great No fridge in room; difficult with meds that need to be kept cold
Beds were very comfortable, room set up was nice No refrigerator or microwave in the room