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It is not value for money. First time (out of many stays at hotels in the UK/worldwide) I have come across Car park charges (3.50 per day) and internet charges on the top of room charge (GBP 6.50 per hr, 12 GBP per day). The food is good, and the staff is nice during the meals but does not seem to be professional. The overall impression is unfriendly. One of our colleagues did not have internet appliance in the room. Rather than go and check her complaint, a memebr of staff sent back to "look for it better, as they shall be in every room". Then next day after repeated complains she had an appliance brought in; which did not work and again instead of checking she was advised to "enter the room number correctly". They seem to be nice people but either not trained, or suffer from severe lack of personell.
Friendly, quality staff. Good breakfast.
The hotel staff were very polit and helpfull . the rooms were spacious , clean and comfortable . Breakfast was very nice with a good choice of food .
It was friendly service, a very nice room and delicious breakfast! I would definitely stay again. nothing
Food was brilliant The bar that was advertised as showing sky sports wasnt even open.
That the hotel was in the centre of Buxton, which was handy for shopping and eating out.
Hotel was clean. A bit too warm!
The quality and selection of food in the restaurant was very poor and lets down this otherwise excellent hotel
The food was second to none, absolutely gorgeous. However, I would expect nothing less at the price. Location is ideal - right in the centre of town
convenient for opera house back facing room and afair distance from the lift, my husband has walking difficulties
The location isnt brilliant! It's at the end of a potholed drive and at the end of an industrial estate - but it is only 5 minutes from the town centre of Buxton. The rooms are not big and the bathroom is tiny but it has all the facilities. However, the staff are very friendly and nothing is too much trouble. Breakfast was more than enough. The price is very attractive and of course, parking is free which is not the case in the centre of Buxton. We would stay again! I suppose we would have preferred a bigger bathroom. There is only room for one person at a time.
Food in the Hen room excellent Room 41 poky and not good value
Staff were friendly and it was possible to have a post theatre dinner. Hotel was busy but breakfast was served well. Didn't realise till the next day that there was an even better option of having part of the meal before the theatre and finishing after. Our room was very cold, all the radiators were turned off and, although we could have asked for a fan heater we were going out very soon after booking in.
The hotel is warm and welcoming, a lovely building with efficient, friendly and helpful staff. The rooms are good, the food is excellent, the location is beautiful. It's an exceptional hotel and I would definitely return. Nothing. it was all good.
the position, the food the helpfulness of the staff No problems identified
We had a corner room with windows on two sides which gave the room plenty of daylight and we were also overlooking the Pavilion Gardens No
The service in the restaurant was excellent and so was the food and the wine. We had two rooms and the TV did not work properly in one room. We didn't complain, however, because we were only staying overnight.
Unique and interesting hotel with lots of history and friendly, sincere staff.
friendly staff and location
The friendliness and courtesy of the staff No
excellent service, very interesting building, good central location The room was very warm even though the windows were wide open (in november) and we turned the radiators off, it was bearable at this time of year but we might think twice about staying here during summer.
Convenient, half way house between Bath and Newcastle, Dales lovely, and Buxton interesting. The breakfast was fine, but the organisation to supply it not so. Staff standing around, not able to take orders, and those taking orders rushed off their feet. Better staff deployment would improve the flow.
Freindly, good food, very helpful, good location A bit scruffy, in need of decoration here and there.
very friendly staff, breakfast served very quickly, ideal location for centre of Buxton, overall very good. This is the first time I've visted Buxton but my partner lived there several years.
The hotel was convenient to the train station and easy walking distance to the small town centre. It had an en suite and a tv in the room. The decoration in the room was quite dated so could do with re-decoration and a more modern TV. The kettle looked quite old. It seemed strange to have framed photographs of Gwyneth Paltrow around the room, but I imagine other rooms are similarly themed.
Large room reasonably priced Decor a bit outdated. Why did we need nine framed pictures of Julia Roberts in the room?
good location,very helpful and friendly staff and good food Decor a bit whacky and dated
Convenient location. Breakfast was fine. Not all towels were clean.
Friendly atmosphere Tight parking
Was very disappointed with this hotel, it is not how it looks on the pictures. Who ever decided to put a ice machine on the landing wants shooting !! You don't pay that amount of money to go away for the night to be woken by security getting their ice every half an hour.
Staff were very friendly and helpful. Room was clean and comfortable
I would have to say that I was equally impressed by the quality of the room and the evening meal, both excellent. Neither my wife or I could find fault with anything on our one night stay.
We looked around Buxton but really came to attend a 60th birthday party - jointly for my husband and a friend of ours My only negative thing was that we had room 28 and the radiator could not be switched off. Hence our room was very very hot!!!! However, this will not stop us coming again.
Complimentary internet, fast check-in, breakfast was decent, although the coffee wasn't great. I felt sorry for the waitress serving breakfast who was all on her own... definitely requires more than one waiter at breakfast. The room was dirty, stained carperts, and rubbish underneath the bed. The water pressure in the shower was extremely poor and felt like it was being hand-pumped! The exterior pictures on the website doesn't truly indicate the location nor the age of the building.
Pleasent rooms & Resaurant No
Relaxing hotel with good parking and facilities and comfortable rooms for exploring Buxton and the peaks.
The standard og the room was good Although the car park was not full the room for parking was very tight
lovely breakfast. Attractive grounds and hotel. The room was very comfortable but the bathroom could have been cleaner (hairs in the bath) Overall I would stay again. No great complaints.
Friendly staff Comfortable, quiet room No
Staff were very attentive and helpful. The hotel is situated near to the amenities in Buxton.
The initial welcome from the staff was very pleasant.Also, the lack of cigarette smoke,considering the ban in England has yet to be enforced,was very pleasing.