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Cleanliness Location Staff's timely response and friendliness Very accommodating The bed squeaked.
Excellent spacous room. Very Clean and big. Great kitchen features. Microwave started on fire, but called staff and they replaced it right away. Computer in business center very slow, but it was nice to be able to check email.
New rooms with quiet A/C - fairly spacious. Location was not the best but worth it for the price. Hotel did not honor special request made during booking.
Friendly front desk people who responded promptly and pleasantly to request (blankets, replacement sheets). The room was very comfortable.Many restaurants and basic shopping areas nearby. Breakfast was not available on time. When we arrived for breakfast shortly after 6am, there was nothing. By 7am the food was out. Other guests let us know that this was an on-going pattern.
Room comfort and price. A short stay, (overnight), so the room accessories, kitchen,etc. were not needed but they could be a valuable consideration for a longer stay. Breakfast selections. Condsidering the room price, it the breakfast choices were reasonable. Compaired to other similar hotels in the area, the breakfast arrangement would be considered as meager.
Rooms were clean and spacious, bed was comfortable, baths were nice We stayed in a center room and a very loud noise (sounded like a boiler) woke me up around 5am and it ran for about 15 minutes. Other than that it was a good stay.
The beds were comfortable and checking in was a pretty good experience, the availability of breakfast was a nice feature. I was displeased with the size of the room for accomodating two queen beds; everything seemed to be squeezed tight. Also, the shower had a definite problem with water leakage in the walls. It made me wonder if there was mold contained in the walls.
Helpfull staff; nice view; value for money; close to Graceland. No, we liked the hotel.
The staff is very friendly and helpfull. The rooms are comfortable, fully equipped, clean and spacious and the other facilities are also fine. The included breakfast is better than average compared with similar hotels. The description at booking.com about the location is misleading. "Conveniently located just minutes from attractions in downtown Memphis, such as Graceland, Elvis Presley's Mansion". It takes at least 25 minutes by car to Graceland and even more to downtown Memphis.
The location was nice and close to our destination of Graceland. The price was fair and the service was great.
Clean, comfortable, quiet, and decent breakfast layout Would stay here again. May secure best price by calling the facility directly rather than booking online. Lots of truckers apparently use the facility at night due to it's price and location just off the interstate. However, that presented no problem at all on two separate stays.
Very clean, friendly staff Needed a thicker blanket, and better pillows
The price was awesome, the hotel was great, and our stay was wonderful!!
Very clean, friendly staff, quiet location Towels are very course, beds should probably be replaced
Quiet and secluded. Great breakfast
We enjoyed our stay, The staff was great, room was excellent, breakfast was good. We choose the hotel because it is secure, quiet. When we go back we will star there again. The towels and sheets smelled of home. It was great.
Location was good The front desk staff was extremely unhelpful
This was our first stay at a Hampton. We enjoyed the loving & caring way they took care of our every need. It was the BEST experience we have ever had with a hotel. Only one word can describe it ' GREAT, GREAT & GREAT'. Thank you so much !!!!!
Thank you so much for making our vacation worry free
the staff and clean beds did'nt sweep beside the bed next to the wall
Quiet, clean, good variety hot breakfast. Bed was a little bit squeaky but still very comfortable. Not a big enough complaint to warrant moving rooms.
I felt very comfortable here. Staff was hard to find but other than that it was pleasant.
For its age this hotel is well worn. Needs updating .
Breakfast and location Rooms were not ready and had to wait. When we got to room, they were still cleaning
Breakfast was great. not just sweet rolls. Also had eggs, cereal, biscuits, potatoes and oatmeal. No
Clean, hot breakfast, nice gym!!
Very Clean! Charged me twice for my stay and took 5 days before I heard from the manager about removing the charge. Guy who checked me in had no clue what he was doing and the next day the woman who checked me out also had no clue about her job either.
The quiet peaceful environment was very welcome. No.
This guest did not leave comments about this hotel.
Very friendly staff and very clean room. Nothing. Very pleasant stay.
The breakfast was extremely well done with a large number of items from which to choose. Also, the staff was friendly and helpful.
very clean room
Location was great for what we needed to do. Sink in bathroom did NOT drain, at all! Wi-Fi was not available.
I always enjoy staying at the Hampton's Hotels. The only thing is I miss having clean sheets daily. I will stay again and always recommend the Hampton's to family and friends. Having clean fresh sheets daily.
The staff was very courteous and helpful, and the room was clean. The hotel offers a continental breakfast with a fairly typical selection of food. Rooms featured a small microwave and fridge. While the hotel is very conveniently located to shops and restaurants and such, there was a train track nearby, and the trains were very noisy! Complimentary earplugs were available, but it was hard to sleep, nonetheless.
Staff,grounds,decor and breakfast were all great Major rail line across the highway from the hotel was a little noisy but you get accustom to it. WIFI was up and down.
This guest did not leave comments about this hotel.
Very clean, nice hotel, great for the family! Would definitely stay again!!
Location Mattress was hard . Breakfast was not free.
The hotel is very convenient to the highway exit. The hotel is connected to nice shopping mall which gave the kids the opportunity to walk around without having to cross a road. The hotel also had an indoor pool and free breakfast with our room. It is convenient to Collierville and Germantown and, with the Bill Morris Expressway next to the mall, it is also very easy to get into Memphis. In fact, we drove into the Cooper-Young area of Memphis for dinner is about 20 minutes.
I recently stayed here with my family of four for two nights. It is a very nice hotel and the room was well designed and very attractively decorated. We were there with my parents and an aunt and uncle who shared another room. Theirs was also nice and lovely although smaller than ours. The staff was helpful and there were luggage carts were pretty easy to find. We stayed on the top floor and it was very quiet even with a hotel full of kids' baseball teams. One improvement would be to make a walkway from the lobby to the back doors so that guests can exit the hotel directly into The Avenue shopping/lifestyle center. As it is there is no easy way to cross the dining area. Being a part of the shopping center is this hotel's special feature, but it is actually made inconvenient for guests, not played up! The back doors are locked from the outside by our guest keys always worked when we returned from the shopping center, and this is a necessary security precaution. Guests who are not familiar with the Courtyard by Marriott should be aware that the breakfast in the lobby is NOT COMPLIMENTARY, but rather costs about $8.00. The main indicators of this are 1) No mention of a complimentary breakfast in promotional materials, online or otherwise, 2) Reference to a 'restaurant' onsite in all of the promotional materials and the in-room hotel guide, 3) A cash register at the entrance to the buffet line. ---While we were there the 'restaurant' seemed understaffed and could not keep up with everyone who was eating and leaving without paying.
Location was right off of a major thruway and on shopping center grounds. The hotel was new and spacious. Beds were comfortable. Restaurant was great. All in all...a winner. Would definitely stay there again. N/A
We absolutely loved everything about the hotel...dark thick curtaims so the room would be dark.... awesome breskfast... it was a great idea that they had pool side towels ready ... No... :)
It was clean and not run down looking It could of smelled better not that stuffy mildew smell
We stopped here after and long day on the road and were greeted by Denise with her warm smile and friendly attitude. The hotel had been recently renovated and was clean and homey. Denise gave us a great suggestion on a wonderful local restaurant (Wrays Fins and Feathers!) YUM! And perfect directions! We had a great nights sleep, woke to the best free hotel breakfast I have ever had! It was a wonderful experience. I wish all of ours stays were this pleasant! Thank you!
Great bed! Had to peek to see what kind so I could get one for home! The shower was wonderful! Loved the Bath & Body Works complimentary bath items... a pleasant surprise! The staff was helpful and welcoming. Very easy to get to off of the highway. Wasn't able to use my laptop (kept losing the connection) which was frustrating; there was a good selection for breakfast, but the eggs were cold and didn't taste 'real'. Still, it was a good place to stop and rest overnight.
staff....clean room no
The cleanliness of the room, lobby and dining area, and responsiveness of the staff. No toom service over the holiday but it was not a problem.
Freindly considerate staff from check in till check out. nothing
The staff were all very friendly and helpful. The complimentary breakfast was very good and well replenished. No
It was very convienet. The room we ordered was not as described. Paid extra for a whirlpool in our room. Got there and gentleman said that the motel had been renovated and there were no rooms with whirlpool
My husband I really thought the room was excellent. The staff was warm and welcoming. Every staff member we met always greeted us with a Hello is there any thing I can help you with. I would recommend this hotel at this location is a great place to stay.
The rooms were immaculately clean and well maintained. No
Big, clean rooms. Great bedding and decorated nicely.
This guest did not leave comments about this hotel.
You can tell that they have tried to update; however, the bathroom was really small, a light was out, there were places where hooks had been that weren't patched up, etc. The pool didn't look very clean. The front desk employee was nice and tried to be helpful. Overall, the room was pretty clean and fine for one night, but have stayed at nicer hotels in the same area for the same price.
There were several things that were unacceptable first the bed cover had stains. The telephone did not work maintenance brought a replacement it also did not work. The WiFi was spotty.
We stayed here for a family reunion in May 2009. The clerks had some challenges getting us into the right room for our reservation but they worked through that. The breakfast was great and the staff was friendly. They allowed us to use the breakfast area by the lobby as a place for everyone to meet and visit. It has a convenient location for travelers near Wal-Mart, other stores, and highways. The hotel is in a nice area where we felt safe and secure. This is a newer hotel so everything was in great condiition. We would definitely stay here again.
It was a good price for the room size and comfort. The cig smell in the lobby and the lack of soft close doors. We heard door slams all night. Did not rest well because of all the noise from the door slams.
Staff, location and breakfast No
Nothing but the location. The room was very dirty and nasty. We found hair on the towels and sheets. The shower head was disgusting! The room was small and didn't feel comfortable at all. The staff was not friendly and helpful.
Location was great. Hot breakfast was good. Friendly staff. They booked me into a king smoking instead of 2 queen non smoking room. Clerk got us into a king that wasn't too bad on the smell.
The reviews scared me a bit, but it was clean, the staff was nice, and breakfast was great. The only thing I noticed was the bath/shower didn't have any holders for things like soap and shampoo in it. All there was were tub edges. Maybe it was just an oversite when they redid it.
The staff was polite and very helpful. It was all quaint and quiet.
staff and breakfast were great. was not the type of room I expected.
The desk clerk lugged my wife's suitcase up the stairs because the hotel's elevator was broken. I am too damn old to lug suitcases up the stairs. The hotel should give ground floor rooms to old men like me. Also, this particular Comfort Inn is run-down and getting threadbare. It needs a do-over.