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Room comfort and price. A short stay, (overnight), so the room accessories, kitchen,etc. were not needed but they could be a valuable consideration for a longer stay. Breakfast selections. Condsidering the room price, it the breakfast choices were reasonable. Compaired to other similar hotels in the area, the breakfast arrangement would be considered as meager.
Excellent spacous room. Very Clean and big. Great kitchen features. Microwave started on fire, but called staff and they replaced it right away. Computer in business center very slow, but it was nice to be able to check email.
Friendly front desk people who responded promptly and pleasantly to request (blankets, replacement sheets). The room was very comfortable.Many restaurants and basic shopping areas nearby. Breakfast was not available on time. When we arrived for breakfast shortly after 6am, there was nothing. By 7am the food was out. Other guests let us know that this was an on-going pattern.
Cleanliness Location Staff's timely response and friendliness Very accommodating The bed squeaked.
New rooms with quiet A/C - fairly spacious. Location was not the best but worth it for the price. Hotel did not honor special request made during booking.
Rooms were clean and spacious, bed was comfortable, baths were nice We stayed in a center room and a very loud noise (sounded like a boiler) woke me up around 5am and it ran for about 15 minutes. Other than that it was a good stay.
The beds were comfortable and checking in was a pretty good experience, the availability of breakfast was a nice feature. I was displeased with the size of the room for accomodating two queen beds; everything seemed to be squeezed tight. Also, the shower had a definite problem with water leakage in the walls. It made me wonder if there was mold contained in the walls.
Clean, comfortable, quiet, and decent breakfast layout Would stay here again. May secure best price by calling the facility directly rather than booking online. Lots of truckers apparently use the facility at night due to it's price and location just off the interstate. However, that presented no problem at all on two separate stays.
The staff is very friendly and helpfull. The rooms are comfortable, fully equipped, clean and spacious and the other facilities are also fine. The included breakfast is better than average compared with similar hotels. The description at booking.com about the location is misleading. "Conveniently located just minutes from attractions in downtown Memphis, such as Graceland, Elvis Presley's Mansion". It takes at least 25 minutes by car to Graceland and even more to downtown Memphis.
Helpfull staff; nice view; value for money; close to Graceland. No, we liked the hotel.
The location was nice and close to our destination of Graceland. The price was fair and the service was great.
Very clean, friendly staff, quiet location Towels are very course, beds should probably be replaced
Quiet and secluded. Great breakfast
The price was awesome, the hotel was great, and our stay was wonderful!!
Very clean, friendly staff Needed a thicker blanket, and better pillows
Location was good The front desk staff was extremely unhelpful
Clean, hot breakfast, nice gym!!
For its age this hotel is well worn. Needs updating .
the staff and clean beds did'nt sweep beside the bed next to the wall
Breakfast and location Rooms were not ready and had to wait. When we got to room, they were still cleaning
Quiet, clean, good variety hot breakfast. Bed was a little bit squeaky but still very comfortable. Not a big enough complaint to warrant moving rooms.
I felt very comfortable here. Staff was hard to find but other than that it was pleasant.
This was our first stay at a Hampton. We enjoyed the loving & caring way they took care of our every need. It was the BEST experience we have ever had with a hotel. Only one word can describe it ' GREAT, GREAT & GREAT'. Thank you so much !!!!!
Thank you so much for making our vacation worry free
We enjoyed our stay, The staff was great, room was excellent, breakfast was good. We choose the hotel because it is secure, quiet. When we go back we will star there again. The towels and sheets smelled of home. It was great.
Breakfast was great. not just sweet rolls. Also had eggs, cereal, biscuits, potatoes and oatmeal. No
Very clean, nice hotel, great for the family! Would definitely stay again!!
Very Clean! Charged me twice for my stay and took 5 days before I heard from the manager about removing the charge. Guy who checked me in had no clue what he was doing and the next day the woman who checked me out also had no clue about her job either.
The breakfast was extremely well done with a large number of items from which to choose. Also, the staff was friendly and helpful.
I always enjoy staying at the Hampton's Hotels. The only thing is I miss having clean sheets daily. I will stay again and always recommend the Hampton's to family and friends. Having clean fresh sheets daily.
Staff,grounds,decor and breakfast were all great Major rail line across the highway from the hotel was a little noisy but you get accustom to it. WIFI was up and down.
The staff was very courteous and helpful, and the room was clean. The hotel offers a continental breakfast with a fairly typical selection of food. Rooms featured a small microwave and fridge. While the hotel is very conveniently located to shops and restaurants and such, there was a train track nearby, and the trains were very noisy! Complimentary earplugs were available, but it was hard to sleep, nonetheless.
Location was great for what we needed to do. Sink in bathroom did NOT drain, at all! Wi-Fi was not available.
Very friendly staff and very clean room. Nothing. Very pleasant stay.
The quiet peaceful environment was very welcome. No.
This guest did not leave comments about this hotel.
very clean room
This guest did not leave comments about this hotel.
Location Mattress was hard . Breakfast was not free.
The hotel is very convenient to the highway exit. The hotel is connected to nice shopping mall which gave the kids the opportunity to walk around without having to cross a road. The hotel also had an indoor pool and free breakfast with our room. It is convenient to Collierville and Germantown and, with the Bill Morris Expressway next to the mall, it is also very easy to get into Memphis. In fact, we drove into the Cooper-Young area of Memphis for dinner is about 20 minutes.
Location was right off of a major thruway and on shopping center grounds. The hotel was new and spacious. Beds were comfortable. Restaurant was great. All in all...a winner. Would definitely stay there again. N/A
I recently stayed here with my family of four for two nights. It is a very nice hotel and the room was well designed and very attractively decorated. We were there with my parents and an aunt and uncle who shared another room. Theirs was also nice and lovely although smaller than ours. The staff was helpful and there were luggage carts were pretty easy to find. We stayed on the top floor and it was very quiet even with a hotel full of kids' baseball teams. One improvement would be to make a walkway from the lobby to the back doors so that guests can exit the hotel directly into The Avenue shopping/lifestyle center. As it is there is no easy way to cross the dining area. Being a part of the shopping center is this hotel's special feature, but it is actually made inconvenient for guests, not played up! The back doors are locked from the outside by our guest keys always worked when we returned from the shopping center, and this is a necessary security precaution. Guests who are not familiar with the Courtyard by Marriott should be aware that the breakfast in the lobby is NOT COMPLIMENTARY, but rather costs about $8.00. The main indicators of this are 1) No mention of a complimentary breakfast in promotional materials, online or otherwise, 2) Reference to a 'restaurant' onsite in all of the promotional materials and the in-room hotel guide, 3) A cash register at the entrance to the buffet line. ---While we were there the 'restaurant' seemed understaffed and could not keep up with everyone who was eating and leaving without paying.
staff....clean room no
It was clean and not run down looking It could of smelled better not that stuffy mildew smell
The cleanliness of the room, lobby and dining area, and responsiveness of the staff. No toom service over the holiday but it was not a problem.
The staff were all very friendly and helpful. The complimentary breakfast was very good and well replenished. No
Great bed! Had to peek to see what kind so I could get one for home! The shower was wonderful! Loved the Bath & Body Works complimentary bath items... a pleasant surprise! The staff was helpful and welcoming. Very easy to get to off of the highway. Wasn't able to use my laptop (kept losing the connection) which was frustrating; there was a good selection for breakfast, but the eggs were cold and didn't taste 'real'. Still, it was a good place to stop and rest overnight.
My husband I really thought the room was excellent. The staff was warm and welcoming. Every staff member we met always greeted us with a Hello is there any thing I can help you with. I would recommend this hotel at this location is a great place to stay.
Freindly considerate staff from check in till check out. nothing
We stopped here after and long day on the road and were greeted by Denise with her warm smile and friendly attitude. The hotel had been recently renovated and was clean and homey. Denise gave us a great suggestion on a wonderful local restaurant (Wrays Fins and Feathers!) YUM! And perfect directions! We had a great nights sleep, woke to the best free hotel breakfast I have ever had! It was a wonderful experience. I wish all of ours stays were this pleasant! Thank you!
Big, clean rooms. Great bedding and decorated nicely.
It was very convienet. The room we ordered was not as described. Paid extra for a whirlpool in our room. Got there and gentleman said that the motel had been renovated and there were no rooms with whirlpool
We absolutely loved everything about the hotel...dark thick curtaims so the room would be dark.... awesome breskfast... it was a great idea that they had pool side towels ready ... No... :)
The rooms were immaculately clean and well maintained. No
Terrible choice to stay. The room was filthy, the bathroom disgusting.
Enjoyed the silence It was well kept but my floor was sticky as well as throughout the building. Trash was placed by elevator. Mud and dirt was in lobby area I guess housekeeping was available certain hours
Breakfast was available, front desk people are nice Rooms are loud, doors dont seal well,
Place was run down. Pool was not open on Saturday and no maintenance man was on duty to rectify situation. I left early. Didn't stay second nite!!! Will not go back!!!