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The staff are excellent, very friendly and attentive. Rooms are very nice with very comfortable beds. Lovely hotel. Very expensive internet unless you are a member of free President's Club. Very noisy wedding until 4am kept us awake on Thursday night despite being on 8th floor.
Modern rooms and decors Late in check in and very poor staff in reception, no rescept for the guest, room key damage in every hour !
The first thing I liked is that the hotel upgraded us to Fairmont gold which included free food which was not in our initial booking. The rooms were very clean and the view was very nice. The staff was not very knowledgeable and do not provide exceptional service which should be available in a 5 * hotel
the style of the room , the back side of the hotel
The location was excellent and the staff was very accommodating. Booking.com hadn't faxed over my reservation so there was some delay as the hotel confirmed things with them.
The atmospher was great. The internet didn't work in my room.
upgraded to better room hotel transfer too expensive as was the internet.
The staff and facilities were all wonderful,very friendly and efficient and I feel it was an excellent place to stay in such cities as Cairo,I was very impressed! My only criticsm was the lack of tea/coffee making facilities in the room.I've stayed at many Hiltons and this is a feature I expected and I feel it would prove to be very popular with most guests,and not expensive to implement.
The hotel made a mistake with the booking, but rectified it after some discussion and upgraded the room. It was useful to have the print-out of the original booking with us, as it was disputed.
the ramses hotel is an old the management should renovate it totaly. there are more guests than the hotel staff can handle.specially at lobby area and the garden court.more over the wedding is held at the same place of the lobby area which make the area very unsafe for scaping rout in case of fire.
It was in the centre of a bussing city but was also relaxing The traffic around it
Waiters at the breakfast room,had no idea about a)1-how to handle a glass 2-to check if the glasses are replaced by clean glasses 3-if the forks are clean. B)everyhwhere at the hotel is smoking(thks god not at the rooms) area.for those who has allergy,it is a real big problem.
It was nice hotel, needs refurbished bathrooms. Location is excellent, no need for taxi. Everything is around you within a walking distance, mall, cofe shops, supermarkets, shisha places. cinema, fast food are also cross the road. Only bathrooms needs new fittings.
Breakfast of the hotel was fantasitic!
The meals were good. They will over charge you more than what is quoted on booking.com. I was quoted $347 on booking.com and when I got to the hotel after my very long flight it had become $502. Then they tried to hit me up with some more erroneous charges when I was leaving. I had to refuse all additional charges vehemently. The general manager was standing right across from me trying to get additional fake charges into their system. Just because they print a piece of paper doesn't mean that you have to pay it. Make a fuss if you must. The shower will switch from warm to scalding hot without any notice and back to cold. One day there was no hot water. Also the carpets looked old and dusty/dirty in room 601. I don't know how this hotel gets to belong to a Hilton. Must be the worst hotel I have stayed in forever. Also always lock your room door with the lock bar, otherwise the service staff will walk in on you.
Excellent service good value great breakfast rec upgrade to executive checkin if avail. Staff top rate, nothing too much trouble.
Nothing Bad every thing
Staff excellant and very helpful. Good location for visit to city centre and cairo museum which is across the road. Nice outdooor heated pool and good selection of restaraunts in hotel. Not a five star hotel as it was clean but dated . the tour group in hotel was very poor and too expensive. Very poor information from office and meal on nile tour the worst meal we have ever had. The egyptian dance and music was very good.
Staff is very friendly Upon arrival to my room, I found the remainings of hoses in the bathroom. Seems that they have executed repair works but them forgot to clean up.I had the chance to try three of the restaurants in this hotel but non of them offered quality food.
The professional attitude of the personell, the clean rooms and public areas, the quality of the food cheaper internet
the staff was great when i asked for assisstance. the price did not meet the luxury that i expected by a looooooooooong run. over priced and the place really needs some serious make-up.
The booking I have done along with the price rate was according to Booking.com should be for a Nile view with 2 King size beds, but when I arrived the hotel, they were not honest and gave me a small room with on bed and no Nile view, they claimed that their rooms are all Nile view, but in reality they are not and they said the reception staff in the hotel that the only real full Nile view is the suite only.
the front dest manager, Mr. Waseem was very cooperative and helpful.
This is my third stay at the hotel. Staff are very helpful. The Executive Lounge is superb. In my view, it is value for money considering its location.
The staff was very friendly and helpful and the room was quite comfortable. Quiet and comfortable night's sleep. The hotel was kind of sterile, with not much of a local feel.
Great Location, polite and accommodating staff, really comfy beds, pillow menu, breakfast buffet very tasty, different international cuisine served buffet style every night or choose from a la carte. As two women travellers felt safe and secure there. Hotel limo driver who took us to the airport was rude, a disappointing end to an otherwise enjoyable stay at The Conrad Hotel. Internet access in the Business Centre expensive.
I like their services. The staff was very helpful and nice.
I cannot say enough about the dining facility in this Hotel. Superb meals, both the buffet and A La Carte. Very Professional staff in dining area, which is elegant & cozy. These suites are very spacious and comfortable. The terrace is large and there is a lot to view from them. We were able to secure a personal guide from the lobby personnel, which made our visit to Cairo more enjoyable. We would definetly recommend this Hotel.