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good location Not a 4 star hotel. Poor breakfast selection - ran out of orange & tea. Bar ran out of beer. Pool ran out of towels. Poor bar billing arrangements. Not good value for money.
Very good location near the beach. Good service, friendly staff!
Location was perfect, I had a beautiful room with sea view! Food in restaurant very nice and they provided a good breakfast. Hotel is very clean and well run. Staff are very nice but very serious.....there are no information leaflets at all about local tours, where to go, what to do etc. Lacks atmosphere, some background music perhaps.....Come on Italy, sell your area!!!
Convenience to my friend's home. That was it. Sadly, not at all. I had to have most of the items replaced in my room due to poor maintenance or lack thereof (remote for TV, phone, etc) and on my morning, they failed to call my room with a wake-up call. Also, the waitress in the hotel's restraurant was rude.
Hotel is new and moden. We like this hotel
The suite setup was very well thought out, very comfortable,and very quiet. The balcony was a very good size. All of the facilities were good particularly the swimming pool The dining experience was not good,it was generally a bit random and did not always get the order right. The arrangements for children was poor as the length of time that it took to have the meal was excessive
cleanliness of the hotel
A very good quality hotel with large comfortable rooms,Staff service was excellent and food was very good.
Definitly will go again!
Nice modern hotel ! Staff friendly. The room (junior suite) was comfortable and commodious. The dinner was too expensive for the quality. The service was not good (to slow and not competent).
The staff was nice and friendly. They upgraded our room to a beautiful suite. The pool area is great and the pool bar serves great fresh salads. The hotel has bikes you can borrow for free as you can use the cycling roads running all along the beach front. The american bar on the roof top offers a fantastic view to the sea and the mountains and they served delicious fresh grilled fish. The cofees served for breakfast is really not good. Carpets in the corridors have big stains and because they are white/cream, it is very noticable.
The hotel is very modern with spacious rooms. The hotel is not very central.
Peace and quiet. Excellent rooms and staff. Hotel near several interesting spots: Pisa, Lucca, Siena and in front of the beach.
very nice hotel. The only thing I would recommend is to have something for the kids to do when it is raining, bad weather. e.g a games room, or some board games , pool, table tennis maybe. also, let guests know they have to bring their own tennis rackets.
very friendly and helpful staff, rich breakfast buffet, pool, very close to beach, nature and green it was impossible to relax on pool, because there was a lot of traffic noise near the hotel, very high beach charges
The staff were extremely friendly and helpful, and the standard of service was excellent. The hotel itself was of very high quality. We would recommend hiring bikes at the hotel as a hugely enjoyable way of getting around. A bus stop is conveniently located within 20 yards of the hotel and offers the potential to travel to Lucca and Florence with a simple change at Viareggio. Nothing
The excellent service in the dining room. First class! I couldn't stay longer!
100% everything, breakfast, rooms, facilities, very satisfied. see you next year. fam van den bosch BELGIUM
The grounds are beautiful. Bathroom is horrible.
The Villa part of the hotel is very decadent. The grounds are very nice. The room we stayed in was very comfortable. We spent an enjoyable 2 nights.
Excellent Hotel. Could not be faulted
Friendly staff, very clean and quiet place (most of the time). Old fashioned decor in the room; the fire alarm went off during the night twice during our stay; a wedding took place during our stay and caused a lot of noise; the soundproofing of the place could be improved.
What a fabulous hotel. The beautiful old buildings set in stunning parkland: the luxurious swimming pool, and the attentive staff. So close to the beach, and amenities of the town. We will certainly be back
The room fas far better than expected in terms of cleanliness etc. Its not very big but still comfortable enough. The bathroom was very nice and must have been quite newly renovated. Breakfast was ok. The hotel serves free light snacks in the evening. Did not like that the receptionist called us at 11.30 and was stressed that we had not checked out yet altough the check out time was 12.00. We booked a room with seaview and got a room with a large terrace on the first floor. You had to stand up in order to get a view of the water. They did not have any table on the terrace, only two chairs.
Excellent at seaside, wonder around, very clean and cheap. Breakfast was rich and diversity. Italian cuisine is a very tastefull. Is necessary a 2 weeks holiday for a full pleasure. Is necesary a new furniture and plumbing.
Nice hotel, charming people, excellent food, wonderful location. We enjoyed both the hotel and the location so much that we decided to stay one week longer.
Beautiful location, spacious clean rooms, friendly staff. Would definetly return to this hotel.
A small and very friendly hotel with great facilities. Quite a walk to Viareggio but there was a local bus service.
Our first impression was that we picked the nicest property in town - and it remained that way. An old villa has been converted to a hotel tastefully and with a lot of personal influence. We liked the small pool and the beautiful garden with lots of nice sitting areas. On the day that we left they closed the place for the season and we never would have noticed until we checked out. Unfortunately, they do not serve dinner anymore. An ideal place to enjoy a vacation by the sea and still have plenty of opportunities to visit Lucca, Pisa and other interesting towns in the area. Even though it's close to the beaches, the hotel is facing the main road. The garden blocks the view to the road but you get the noise of traffic nonetheless. It was ok for this time of the year, but it must be a pain during main season.
Very helpful attentive staff. Very clean. Good service.
Location and staff Pool was not very clean later in the day. there was also no tea making facilities in the room.
General ambience.Helpful Reception.Closeness to beach.Good qualty dining at acceptable prices. Dark bedroom.Small bathroom
the building and the quite lovely pool!
We were in Tuscany for 2 weeks and wanted a relaxing one-night stay before Malpensa.We loved room, staff, location, and fabulous breakfast! We hope to return one day. Would be nice to have evening small meal selection in hotel so not necessary to wait for 8pm restaurant openings when traveling, tired, and leaving early a.m.
excellent location, nice terrace/pool area.
Wonderful staff and service, very friendly and helpful with whatever you wanted. Great food at reasonable cost. Lovely pretty garden with pool. Great location to beach and amenities outside. Within easy reach of restaurants and also very close to Viareggio, just a 15 min walk away. The air conditioning was a bit poor. Was either cool, but noisy or quiet and ineffective. Also showers were slippy and the pressure was too hard.
SPA facilities are poor. Personnel speak Italian only
The location was perfect and our room was amazing. Loved this hotel and would go back. Not really everything was fine.
Great location, big clean room, very friendly staff. I recommend to have dinner in the hotel restaurant instead of going to one of the restaurants on the street. The menu is changing daily and the food is really good. I would appreciate having free internet acceess as far as the room is not cheap.
Single rooms a bit too small. Beatuful wiew from hotel terrace. Price a bit high considering low season. Garage far too expensive.
I liked that the room had a nice view of the sea. The room I had with two single beds was not decorated in the modern style advertised on the website.
Pool minibar prices
Location was excellent, the room was very pleasant. room as advertised stated the was a balcony & sea view, there was no balcony and only a side sea view. breakfast could have been a bit more varied. Building work going on outside the hotel from 0800hrs. repairs ongoing adjacent to our room causing noise disturbance.
Large comfortable room. Helpful staff.
Hotel is newly furbished, exceptionally clean, modern design and features. The hotel staff was very friendly and though wireless was advertised as having to pay a fee, the hotel staff let us use it for free! It also included free secure parking. It would've been nice if the hotel staff could've helped with our luggage...
It was the second time when we stayed at this hotel. That means that we like it really.This is small hotel, which belongs to family - thay are very friendly & allways ready to help. Many personal thanks to Deana & Emanuelle! See you!
Excellent! It was like honeymoon... The best location, fantastic staff - thank you so much for everything.
To short to say only there the night As Above
friendly staff, pulizia, stanza non enorme ma sufficiente per soggiorno breve, bagno ampio, parking, internet available, clientela internazionale, stanza e bagno completi di tutte le cose che servono (es. dentifricio, spazzolino. coperta aggiuntiva) volendo proprio trovare una critica alcuni scalini per le valigie ma penso che se avessimo chiesto il personale ci avrebbe portato le valige
Spotlessly clean, well equipped and comfortable apartment within a stones throw of a fabulous beach and easy reach of tourist destinations throughout Tuscany. Short drive to airport and very friendly staff.
The hotel's rooftop restaurant provided me with my most memorable meal from the trip. All around the facilities, outside of the room, are top-notch. The rooms could use a bit of an update, especially the bathroom.
a nice htel but rather expensive. no bath.
Location Small room
the warm staff and the good environment.
Very nice clean hotel. Lovely rooms. Relaxing pool and gym. Everything anyone would want! Bar & Restaurant very expensive
A fine example of a grand hotel. Great position. Great architecture.Professional staff Lift very slow.
We had a beautiful suite, which we were upgraded to as I am handicapped and use a wheelchair. It was a wonderful suprise and very thoughtful of the staff. We had a beautiful view out of our oceanfront suite and a large balcony to sit out at. The bathroom was amazing. Everything was very clean and the bed was very comfortable - they even had a "pillow menu" to pick the type of pillow you like best. While in the bar it was very difficult to get someone to take our order, and then come back to see if we needed another drink.
Very good personnel Too high pices for the drinks
Location, facilities, staff, atmosphere Nothing
Service in the restaurant was pleasant but very slow.
Swimming pool and views from pool area
the staff were all very friendly nothing at all
Very friendly family who run it, they provided the extras we needed. Good breakfast. Quiet and comfortable room, even though it was small. Nothing, it was right for our needs.
Hospitality and food were excellent. The hosts, the family is great, they are very friendly, ready to help anytime. Breakfast was served in room without extra pay. Suggestion, take a drink or dinner at the hotel. If you want a relaxing vacation nearby a beach and historical cities, this hotel is the place to be!!! It is hard to say anything negative about the hotel but maybe, the street in front of the hotel was noisy, but if you sleep at the back of the hotel it isn't a problem.
Fabulous stay at the Tuscany, the staff were very helpful. the room could have been a little bigger...
It is nice and quite place. There are paintings for Thai History. No elevator
Very friendly people, great looking hotel w/ lots of artwork. Convenient to Tuscany and Liguria. Nice to our dog too! Bed broke. They moved our room the next day.
Interesting, historical building. Hospitable and very friendly people. Nice and cosy garden. The quadruple room is small and is not convinient for the family with two older children. There are only two wide beds and children should sleep together. The furniture stand very tight and you cannot open the doors of it. Has not information about interesting places in the area.
Big noise coming from the street all over the day and night. Personell is not very friendly ... however I think it's applicable to the whole area, not just to that particular hotel.
Hotel of cozy, 100 meters from the sea. Breakfast shameful (it is the first hotel where such poor breakfast), the paid Internet and very slow (is free 1 hour per day), the personnel in placing service is unpleasant in dialogue and have deceived me with number (I reserved and has paid for four local number, and has been given three local number).
Quiet location and peaceful
Very close to the beach. Good variety of food for breakfast The staff hardly spoke english
We stayed at the Hotel Joseph which is a sister hotel of Braccioti because they made a mistake in our reservation but both the communication and the process were smooth and perfect. The hotel is located in a beautiful part of the seaside. Although the hotel has 3 stars the rooms, the furnitures and all the facilities are fantastic. I can strongly recommend it for everybody.
Hotel was close to beach (less than 3 minutes of walk). The room had a nice balcony. The staff were very friendly. There was a small leak in the bath tub, and the room floor could have been cleaner. However, both were minor problems.
Front desk staff do not welcome guests with a smile, what we understood to be complimentary bottle water in room was then charged. Front desk did not handle complaint to guest satisfaction
The swimming pool on the terrace with a wonderful view onto the sea and the mountains. noise of the street at night
Close to the beach and to Viareggio.Friendly staff and large room.Clean There was no garden (allthough mentioned in the description). Hotel needs some renovation (bathroom equipment and electricity)
We found the security checkpoint to be rather difficult to pass by.