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The comfort of the bed, and the breakfast The view of the aircon units from the bedroom window, the fact that the room was chilled on entry on a cold and wet day - and heating took ages to work, the delay in being served tea in a chilly library , the failure to return my call to reserve a table in the bistro which meant we had to go out into the rain to find another restaurant
Central location,good food and special Reception seemed unaware of active hotels agreed rates for b&b
Room was fantastic loved the bathroom facilities, drinks range very good, loved the cigar facilities, decor atmosphere very sexy and romantic. The garden area could have been better and the room was too hot for me .
It is very difficult to find a clean and decent hotel room in Cambridge that is also quiet and serves good food. Hotel du Vin is the only one that is clean, quiet and has a decent restaurant.
Service was excellent. Reception staff very accomodating. Restaurant first rate. The room was simple but beautifully presented. There were no glitches, flaws or loose fitting (rare in my limited experience of hotels). It could always be cheaper!
Well located, near to city centre and train station. Nice room, good service. Difficulty in accessing the internet service from the room
Convenient situation, friendly, efficient staff & excellent shower!
central location, well appointed room, reasonable restaurant poor service in restaurant which was very busy on a Friday night and understaffed
Excellent breakfast - but had to pay on top of a high room rate. Exceptionally poor value for money. Plus the back of the hotel looks onto a 7 storey research labs.
Cleanliness of entire hotel- spotless everywhere. Lack of support of mattresses- could do with replacing.
Staff were very helpful Room was a little cramped and quite noisy
Hot water and very comfortable bed. Poor cleanliness of bathroom. Rushed breakfast service...hot food brought whilst still eating cereal. Top end rate room asked for, their 'deluxe' room did not seem to warrant the extra money. First impression was a dark and outdated decor.
Clean, comfortable hotel. Good breakfast. No.
Convenience to Town Centre
Close to the railway station. The room was very clean and quiet. Nice staff. The room was small to be called “de luxe” and the furniture was old.
Breakfast was fantastic. Rooms are quaint and pleasant. Easy walk to downtown.
Friendly staff, promimity to rail station and city centre A little noise at night
Very friendly and attentive staff, excellent breakfast. not applicable, would certainly stay again.
The staff were helpful and the free parking within a walking distance of the city was a real bonus
The hotel was perfect for me since it was in walking distance to everything. I had to make a desicion between sharing a bathroom and being close to the city centre for the money I wanted to spend. I made the right choice. I never saw anyone using the bathroom at the time I needed it. Breakfast was perfect for me with fresh croissants, home made jams and fresh fruit. The room and the bed were comforatble. But best of all the free Internet was strong and allways available. Some budget hotels provide free Internet, but it doesn't always work. Maybe next time I ask for a room to the back. Friday night was noisy outside my window. But for a good sleeper not much of a problem.
Fabulous croissants and really friendly staff Wireless didn't work but seemed to be a temporary problem
The Wi-Fi wasn't great. Kept going down. Didn't matter so much as I wasn't there very long really.
Good breakfast, good location, friendly staff (when presernt but not always present, however, the independent entry system is clear). Bathroom clean, bedroom fine (but rug on bed had seen better days). No staff on site after a fairly early specified time (but independent entry system did work well. But it was a bit of a pain to have to sort entry out as I was so busy with appointments). Not especially warm in my room (but tolerable). Rug on bed rather worn and needs to be replaced.
Location of hotel. Clear instructions by e-mail on check-in procedure. Able to leave luggage before check-in and after check-out. Very good continental breakfast. Room was not en suite (although I knew this in advance). Noisy bin lorries woke me rather early.
Clean, modern, friendly morning member of staff who served us breakfast quietness from other people in the house, we were not disturbed by anybody coming in or out (we were on the top floor) It was nice and warm. Loved the fresh fruit offered for breakfast Pass code given to get in wrong, a resident coming out let us in and had to give us the correct code traffic noise from road intrusive even though we were on the top floor No croissants or even brown bread for breakfast ..."hadn't arrived" just white sliced for toast
the breakfast table was set out nicley and there was an appetising selection of fresh foods for breakfast. the bed has a mattress topper which made it much nicer thatn the beds of other hotels The toilet that i shared with 2 other rooms was very small and shower tiny. also the doors were very difficult to close quietly so quite noisy at night if anyone left their room. Also the smoke alarm was set off by guests eating toast and it too a while to rouse the number on the fire charts and luckily one of the guests worked out how to turn off the alarm- all a bit too exciting for 1.30 and difficult to fall asleep after.
Staff friendly and welcoming. Bathroom could do with a bit of work. Toilet flush broken, decor looks tired. Couldn't connect to internet service, wirelessly or wired. But not necessarily their fault.
The cleanliness of the bathroom could have been better, it was looking slightly tired
The staff were welcoming. Our room was comfortable, though the purpose of our visit meant we did not spend much time there. Our breakfast was generous, and very tasty. Thanks for allowing us to leave our car in the car park while we went into the city. nothing
We found the hotel a little in need of decoration but it was clean and most importantly all the staff were excellent In need of some redecoration
Please write at least 15 words
It was comfortable, clean & was a vey good breakfast. the room was a little cold
i like that we had clean linen everyday and comfortable surroundings.
The location was fine. I did not like the room I was given, up in the attic, very small, cramped. The en-suite facilities were very poor indeed. I did not feel safe due to the stairs, due to my age. I thought the room allocation was thoughtless. I also did not appreciate being pressured to pay up front before I had seen the room. I found the front desk people very arrogant.
handy to the city and transport. very over crowded dining room, booked deluxe queen suite to find 2 'camp' type beds one with a broken leg could not sit on or as we did fall off. That was very disappointing and right on the road. Would have thought with so many rooms a deluxe room would have been better.
Breakfast contents fine, breakfast room inadequate.w we cannot comment as it would be seen as a complaint!
Clean, nice services. Quite expensive
Location was fairly central and staff were helpful Heating in the room was not working. The shower was broken too.
Not the most comfortable or stylish hotel in the world - but that's not why we chose it. A good location close to the town centre and train station for a good price, this hotel does exactly what it says on the tin. The staff are helpful, the rooms reasonable and breakfast filling, if you are looking for a no-thrills place stay in central Cambridge (25 minute walk to the main colleges) then you could do far worse than this.
firendliness/helpfulness of staff room was poorly maintained
Small room but clean & warm and in a great location near the centre of Cambridge.
The furniture in my room seemed somewhat improvised.
The staff was helpful Dust
Having to pay extra for breakfast and not a very good one!
Very high standard of food in the restaurant in the evening for dinner. Also excellent reasonably priced wine
Good location, friendly staff, and clean. The room decor, doors, bathrooms, lighting, furniture, twin beds (with no option to push them together), no air conditioning (an oscillating fan was located in the closet), two faucet sink with poor functioning faucets, linoleum bathroom floor, and rippled carpet all made the hotel room seem like it was from the 1950s, Also,the channel changing function on the television fluctuated wildly (once I selected a channel, it would work until I changed the channel... at which point the screen would go dark and sound would stop). I would have to shut off the power and restart the television, scroll through the programs, and make a selection, Then when I wanted to change the channel, I would have to repeat the restart process. On my departure day, the wall outlets lost power.
Rooms were very clean and comfortable, location was ideal
the charm of the building and the staff, who were all so helpful It might have been helpful to be shown to our rooms for the first time rather than being given dirtections, an offer of help for the luggage might have been helpful
The hotel is within easy access of the centre of Cambridge and has good car parking facilities The room was very small and the floor shuddered - we wondered whether we were over the boiler?
Staff were excellent, location was fantastic, and plenty of secure parking.
Well situated near the heart of Cambridge. Old beautifull building. The staff was helpfull. Clean and roomy bathroom. The room was wide enought, but there was no ventilation on. So it was hot during the night and the air was "thick", even if we had window open all the night. And because of this, the trafic noice disturbed.
Friendliness/helpfulness of staff. Central location. Good breakfast. We thought the room was maybe a bit too cosy. Decor in general a bit tired and could do with some updating (wallpaper loose in dining room, cistern in bathroom a bit of a pain to get to work) - but do not loose the old world charm the hotel has.
very comfy room
proximity to our meeting pillows and quilt not comfortable (too hard) noisy plumbing (poor sound isolation in general)