The Pyramid at Grand Oasis

The hotel offers a total of 24 restaurants and 27 bars, a fleet of 200 Smart Cars for guests to rent, and a luxurious spa with pampering treatments.

Some guests mentioned issues with cleanliness, such as old rooms, leaking pipes, and slow housekeeping. However, others found the rooms very clean and nice.

Opinions on the food quality vary. Some guests found the food good, while others mentioned that the buffets always had the same food and the quality was not great.

Some guests mentioned a shortage of lounge chairs at the beach and broken chairs. However, others enjoyed the beach and pool, mentioning great views and nice amenities like hammocks and bali beds.

The low season is in September, and the high season is in December. Traveling during the high season may result in busier times and potentially lower service quality.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Caribbean Sea or Nichupté Lagoon comes highly recommended.

Many guests reported difficulty in securing reservations at the resort's restaurants. It is advisable to make restaurant reservations well in advance to avoid disappointment.

The hotel's proximity to attractions like Museo Maya de Cancun, Playa Delfines, and El Rey Ruins makes it convenient for guests to explore the local area. Consider planning visits to these attractions during your stay.

Guests spoke highly of the luxurious amenities in the hotel's master suites, including spacious bathrooms and stunning beach views. If feasible, consider upgrading to a master suite for an enhanced experience.

Some guests noted that housekeeping services were not always thorough. It may be helpful to communicate specific cleaning preferences directly with the staff to ensure a comfortable stay.

The hotel offers a fleet of Smart Cars for guests to rent, providing convenient transportation for exploring nearby Tulum and Cancun. Take advantage of this service for added flexibility during your stay.

The resort hosts a variety of entertainment events, including live music and shows. Guests are advised to check the entertainment schedule upon arrival to make the most of these offerings during their stay.

Several guests mentioned that certain facilities, such as restaurants and pools, could become crowded during peak times. Consider planning activities during off-peak hours for a more relaxed experience.

Some guests expressed a desire for more information about how to take full advantage of the all-inclusive amenities. It is recommended to inquire about the available amenities upon check-in to make the most of the offerings.

In the event of any issues with the room, such as cleanliness or maintenance, guests are encouraged to promptly notify the hotel staff. The staff is generally responsive to addressing concerns and ensuring a comfortable stay.