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Quiet and relaxing after a long day of work. Despite being able to see it from the freeway it was difficult to get to. Road construction also added even more of an obstacle. Reasonably priced for the area. I prefer to prepare my own meals so the mini kitchen is nice and shopping is only a few miles away.
The ambiance of the front lobby. Lots of stone and arches, Starbucks and a fancy restaurant if that is your thing. Brought us champagne for anniversary which was nice. Bed was crazy comfortable and I even liked the pillows. No microwave in unit. Had a fridge but nothing to heat up food. And to get one required them to bring it to your room for $10. The restaurants and speak easy were expensive. Maybe that is me though. I guess I expected more based on the reviews.
The faucet and outlet fell off during our stay.
Elegant and clean hotel with friendly staff. Parking. Cost.
We loved the stay for Mother's Day there food was excellent 5 star the room was little pricey and valet is 34 dollars over night but was one hell of a time, they have a speak easy in down stairs we didn't get in due to closed on Sunday's but love to go next time, the room was a king suite it was nice the bathroom too was nice we had great stay Id say my wife's favorite thing was the food she was in love with there breakfast and the waiter we had was great, the front desk got us reservations at capital grille around the block which was great, only thing we did want was to visit a spa the hotel didn't have one or a pool but we still had fun thanks see you again !!!
Front counter girl was rude, unprepared and clearly did not want to help.
beautiful lobby, tastefully decorated room, excellent location. Faulty outlet that gave my husband a nasty shock and was out of order. Coffee pot was missing the basket to brew coffee and one in adjoining room didn't work either. $10 for a bottle of water?! Nothing is complementary anymore, is it?
Beautiful hotel with a friendly accomidating staff. I would highly recommend. Nothing
The hotel is so beautiful. It is in a perfect location. It is within walking distance to everything. The bed is so comfortable. I could not have asked for a better place to stay. The staff was not always very friendly...very helpful but not friendly (with the exception of our bell hop). There is no parking. My bath tub had a loud dripping faucet (room 931).
The hotel was clean and comfortable. The gym was one of the nicest of any hotel I'd been to. The building lends itself to poor cell signals and the wi-fi is not free. Which is absurd. What year is it?
Walking distance to everything. King suite made me feel at home. Old absolute beautiful. Starbucks on site. Staff friendly. Parking 36 bucks. But your in the city
The location is great and having both the Tap Room, Terrace Room, and room service was nice. Most of the staff were very nice and helpful. The lobby is beautiful too. Some of the rooms were quite substandard and badly in need of renovation with absurdly tiny bathrooms. More like a 1-2 star level of hotel than supposedly 4. The hotel windows didn't seem to be the usual double paned, and let quite a bit of city noise in, especially as there was construction from 8am-7pm during the week. The floor were also noisy....it seemed like most guests felt a need to slam their hotel doors constantly. Also, the lack of a minibar in the room was quite odd for this level of hotel.
When we checked in, we were told since we booked with an "outside" agency, we wouldn't get "credit" towards our Omni select membership, but we would still get free wifi and free coffee in the morning. However, I was delivered a bill with a charge for wifi. When I checked out, the woman at the desk was a bit brusque about it. She said we did not qualify for free wifi or coffee since we booked through an outside agency, but after I explained that's not what I was told on check-in, she then said she would give me a one time courtesy. I did not like how she handled this, and that's why I gave a three star for staff.
The room and the front desk staff were great. Everything was clean and comfortable. I went to a concert that night and when I came out I took subway and got off at the wrong stop. I was not sure how to get back to the hotel and could not get a cab (?) Anyway I called the front desk and one of the people on staff that night asked me where I was and actually walked me home via the phone....giving me turn by turn directions. Rude Valet staff- I forgot my computer in my car and had to call down to ask if they parked my car yet. There was 1 woman working that night and when they guy asked if she had already parked my car because I left my laptop in it, I heard her say loudly in the background, "You have got to be kidding me!" I would understand her "feeling" that way but to say it out loud is poor customer service.
The staff was courteous and the ballrooms were well managed. The rooms were dusty, run down, soft, old beds, mold ridden, headboard of bed was broken and tattered, and the hotel overall was out-dated.
While we were checking in the head of housekeeping noticed we had a young baby and had a pack and play sent to our room within moments. It was so incredibly helpful! A service charge and a tip were already included in the morning breakfast service. I didn't notice and tipped on top of that. It's not a big deal but I tipped much more than I would have had it not been 6 in the morning and I'd already had the coffee I ordered.
The hotel is across the street from the park so beautiful view. Room was very small, staff could have been a bit more friendly.
Scenery from the water front side room Parking not very convenient or quite expensive
Across street from the Point and just a couple blocks from great restaurants. Seemed a little worn with cleanliness and maintenance. Not bad but not great. Overall good value though.
Fast easy checkin and out procedures. Left a necklace in the suite after we had left the area, phoned hotel and it was shipped and received the next day. Excellent customer service, enjoyable stay. On morning of stay, after 2 days of extremely early mornings, housekeeping came by being very loud at 8:15am even though we had "do not disturb" signs on our door.
Front desk staff was nice. The bed was terrible sunk down in the middle. Bathroom wasn't that clean, couch had stains of something on the pillows and cushions. Paid for river view got city. And the parking is for BS valet was full had to pay 15.00 for the night. Would never stay there again even if it was free.
Place looks like it is stuck in the 1960's After you leave the lobby, place is old, and in need of a paint job
The view and room accomodation Should have mini fridge included w/ room
Location is perfect. Right in downtown within walking distance of EVERYTHING. Great place to explore Service: Average Room: Average (missing a chair at the desk, was small, I had requested a king bed and it came with 2 fulls, stains on the walls, and had a questionable smell) Location: Good
Very nice room, good value. I could hear everything from the halfway in my room, especially when people opened or closed their doors.
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Stunning design, great staff and well-located. We were blown away.
Everything was great besides the pillows. They were very firm.
Dog friendly! Staff was very pleasant! Expensive if you don't get a good deal.
The hotel was beautiful and luxurious. Staff was very friendly and attentive. Parking is very expensive @ $35/per night, plus it's valet which means tipping on top of that. I paid $80 for 2 nights.
Very pet friendly. Beautiful Spa bathroom. Exceptional staff. Craziness in hallway til 5:30 AM. I Didn't complain, but children yelling & doors slamming. Kept myself & dog up. No big deal, we will survive.
We loved the decor and ridiculously friendly and helpful staff. Room service food from The Commoner was also excellent. Short water did not get hot and at one point was down right cold. Valet took quite a while to retrieve car. In-room phones were not properly dialing to where they were supposed to.
I come for the STEELER GAMES .. The place is fantastic , easy transportation to the stadium . Catch the ferry next to the hotel . Takes you to Heinz field . Runs every 30 minutes . I couldn't stay longer
The view of the skyline is phenomenal and station square has it's own little night life going on. The shower was outdated and the parking doesn't make sense. The parking ramp that isn't associated with the hotel but is actually closer to the front door is $10 overnight but the parking lot that is associated with the hotel and is further away cost $21. SO PARK IN The RAMP
I liked the fact that my meeting was held in the hotel and I just had to go downstairs and did not have to worry about traffic or transportation The service was poor, the bathroom water facet dripped and water when brushing my teeth was not draining Service was very poor - when asked to please give me the TV channels, they just brought me the movie guide only, and I did not even ask for that. Every time I asked for something like, can I have a white envelope for my receipts, the front desk rep could not find any at all, and said they did not have any.
The location was excellent there was no vent in the bathroom and the toilet was loose so that when you sat on it it wiggled and made a noise. No wash clothes on the second day
Great place to stay and party Poor view in my room. Parking garage
Everything was just nice. For a really good price, my friends and I were able to get a good view of Pittsburgh from our window, sleep in a comfortable bed, and relax in a very clean room. we had no problems at all. The location is also perfect for tourists. I woul recommend this for anyone looking for a good hotel.
Great location in the city, next to the river and an easy walk to the downtown area. Spacious room, well appointed. Bell captains very helpful. Friendly clerk in the gift shop. Poor service for breakfast. Wait staff did not approach the table promptly. Coffee was refreshed sporadically.
single room was VERY ROOMY with great riverfront view!
Basically everything I had booked a non smoking room and someone had smoked in the room.. I have environmental asthma and I coughed most of the night.. I am sorry to have to report this.. I did have a nice time but ...I couldn't handle the cigarette smoke coming out of the air conditioner when I turned it on..
Located right in the center of everything!
I loved the fact that I had a bed with the works (sheets, pillows, blanket, etc), the room had lights, water in the bathroom worked (both the sink and the shower), carpet, walls, wallpaper, 3-4 framed pictures on different walls, a ceiling, and almost an entire wall of windows. All of this plus things I didn't mention like a working thermostat, light switches, electrical outlets on the wall, and etc. This is DEFINITELY a hotel. Awkward positioning of electrical wall outlets. I damn near bent myself into a pretzel trying to find them.
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Convenient and accommodating . So much easier when you have an early morning flight!
Overall great exp Requested toilet papers and towells at 9am and didn't bother to deliver to room and finally we used the same wet towels and checked out at 12pm
Location is fantastic for early-morning air travel out of Pittsburgh -- literally a five minute walk from the hotel lobby to the airport security checkpoint. The price was high for a perfectly average room, and I had to adjust my bill to remove incorrect charges.
We booked same day for a rate of $121 - such a great deal! Our flight was departing at 5:42am the following day and we got a wake up call at 4:15am and were at our gate by 5:15. I'm staying here every time I have an early flight out of PIT. It was a fluke but the fire alarm was triggered at 11:30pm and they couldn't shut it off until after midnight. Definitely disrupted our sleep which getting a decent nights sleep was the main reason for our stay.
Bed was comfy Left my cell phone charger in room, took 4 days to talk to a real person who spoke English.The labels apparently fell off the chargers they found? I ordered a new one from Verizon. We were going to eat in restaurant but selections very limited and prices very high. Had a free breakfast of whole grain waffle ( suspect eggo) and fruit compote, 6 raspberries heated in microwave? Disappointed Hyatt Regency . sorry
None I saw with my eyes there are parking in the front door area but I was told not to park there. Instead I was asked to park in the airport long term parking and walk back to hotel in dark at 11pm. I left my Todd Snyder short in the room but I was told there was nothing found in room. The room I stayed was 250 dollars. But the towels didn't look clean to me. I took a picture of those dirty towels and showed to the front desk. I said I think those towels were disgusting. The answer I got was , "yeah I agree. ". Then she showed no feeling about my compliant. So I said, " I would never stay here again". Cause I thought she would make a solution for my dissatisfaction. But all she said was " ok you do that. " I felt treated unequal. Is it because I m Chinese.?
Price and location were okay. Room was clean and staff was friendly. Everything was an additional cost, WIFI $10 a day, parking $25 a day, bottles of water in room, $3.50 each. This is not for someone traveling any other way other than by airplane. My only complaint was the shower curtain was dirty.
When we arrived, the woman asked us if we were hungry? She indicated that breakfast was being served until 12:30, giving the impression that it was complimentary. We came to find out that it wasn't. We felt that was sneaky. Additionally, the serving size of the complimentary coffee in the room was the size of an espresso rather than a coffee.
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
Great location, quiet (even on a game night), spacious rooms & beds, clean rooms & common areas, free shuttle around town (even from location to location). I've stayed at 5 different hotels in downtown PGH; this may be my favorite. My only complaint is that I had my mother in law with me who is quick to complain about anything (but she had no complaints about this hotel). My only suggestion is that if you want to sleep past 9 am, put your do not disturb sign out the night before so housekeeping isn't knocking on your door. I appreciated the knock, however, to help get my daughter out of bed.
The hotel was very clean and the room was very stylish and modern. Elevators were fast and convenient. Location to Consol center was ideal for Penguins game. Paying for parking, no breakfast included, and the walla were a bit thin. The housekeeping crew was very loud in the morning cleaning rooms next to ours.
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.
Shuttle service Restaurant hours
The hotel was very clean with a good breakfast Was in town for the Steelers game. Public transit and access in Pittsburgh (in general) is a big pain and the location of the hotel doesn't help even though it is relatively close to downtown. The shuttle never ran on time and therefor made other arrangements for my airport run as I was worried I would be late.
Easy access, quick check-in, and clean room. The breakfast buffet was pretty standard, which means not very good.
Reasonably good breakfast. Room heater was not sufficiently powerful. Temperature kept on dropping through the night. By morning, there was difference of as much as 4 degrees between room temperature and set temperature.
It's a Holiday Inn Express. The facility was clean, the room was clean, the bed was comfortable and the location near the ballpark was great. Now that that's out of the way, what you want to know is what makes this place better than the rest. You learn a lot about a hotel when the staff is under duress. How do they perform? What is their temperament, their professionalism. I saw it on 8/3/15. Housekeeping was short staffed and the linens came back late from the cleaners. There was a line of impatient people waiting to check in at 6:00pm and their were no rooms that were ready. All the staff could do was apologize and give away upgrades. But through it all, the staff remained polite, positive and helpful. The manager was called and he came and addressed the line of impatient people and explained what was happening. You know what he was doing before he came over? He was folding towels and helping out where he could. This is the place you want to stay. They will do whatever it takes to make your stay comfortable even when they are having one of the worst days possible. Nothing
The location was a stone's throw from 376 so it was convenient for traveling downtown. The breakfast was surprisingly good for a free breakfast.
clean and the staff were all friendly and helpful difficult to find
The room was clean and updated, had a fridge/microwave/kurig all very needed! Frent desk/ housekeeping Staff were super friendly and helpful. The ladies helping with breakfast were happy to help assist us with requests and had great positive attitude! We've never stay at Holiday Inn before but I was so satisfied with our stay we will definitely be booking with you guys again!
The shuttle around town was great.
Comfortable beds, quiet location, good overall selection at breakfast. Location was not ideal while the highway nearby is under construction - lots of traffic on the side streets.
The location was very convenient. It was an easy 5 minute drive to the ballpark. The shuttle service to the downtown area was great. This is a good location to stay when going to a ballgame in Pittsburgh.
The staff is very friendly! The room was clean and comfortable breakfast is okay, way too much plastic
friendly and courteous; requests met in a timely manner
clean, big rooms, free internet a little expensive
It was supposed to include breakfast for two and we were told that it did not
Convenience to University of Pittsburgh They didn't answer the phone at the front desk, on 3 different occasions. It rolls over to central reservations which can't answer your questions. We didn't receive housekeeping services any of the 3 days we were there. We left early in the morning and came back late in the evening each day and our room had not been cleaned. I had to go down to the front desk to ask for clean towels because they never answered the phone. You get two bottles of water in your room at check-in, but they are not restocked each day. If you want water each day, you have to pay for it from their "pantry/snack" area. Not worth the price we paid for the total lack of basic services just to be close to the campus.
The bed was so comfortable and the room was very clean
We stayed here for a trip to Pittsburgh for the Steelers play off game. The staff was amazing, room was super clean and comfortable and room price was extremely affordable. I was a little worried because of its distance to Heinz Field but was pleasantly surprised to find out that they offered a free shuttle that dropped us off within walking distance of the stadium. Called the shuttle on our walk back and the driver was already waiting for us!!! Extremely satisfied with our stay here and will definitely be staying there again on our next trip!!!
in the city center, courtesy van, nice staff.
Location Service in restaurant
Location, location, location Little pricey but OK
continent location Excellent free shuttle service Restaurant food is just ok, fruit is not so fresh
No shower curtain in the bathroom
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
The service and amenaties were Excellent and every emmployee was attentive and efficient.
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
the first room was too dirty...we had to get another room it was also dirty...even the elevator carpet...ripped...dirty...toilet you had to flush twice for paper to go down...ice maker was so dirty we decided not to use the ice...the continental breakfast...what a joke!!!
Staff was outstanding... very accommodating Facility was never great and is a little run down now. Big gash in wall by elebation or my floor
Staff was great! Jenelle, Jay, Will, Ashley & Eve were super stars! Jay was very knowledgable of the area & helped me find food at 1:00am. Also, staff helped me get a ride back to hotel after my concert was over since original cab said he was done for the night @ 10:30pm.
Location mailnly The person who attended to me was rude , unprofessional , improperly dressed . However the other staff was corteous and the person who troubleshooted an issue that I had was courteous and professional. That said I would not rate the hotel badly for one bad egg. I hope he learns the professionalism that applies to run an institution in the service industry. The management appears to be new and there appear to be a few teething problems. The hairdryer in my room was burnt out and the showerhead had issues. That said all in all it was an ok experience but definitely not hotel satndards more motel standards. Potential to pick up though.
Our GPS took us right to the hotel. Easily accessible. The hotel was not worth the money. The bathroom had mildew in tub and on the walls, the room itself was not very clean and the continental breakfast was sub standard. The only thing that the hotel had going was the outdoor pool.
There were no other people booked in the rooms around us, so it was incredibly quiet. The price could've been lower. Also, it was advertised as having balconies, but there was a sliding glass door with a railing immediately outside of it. No balcony.
My husband and I stayed at the hotel. It was nice and clean and the staff was extremely friendly and helpful. Our stay was very enjoyable. The hotel was supposed to have a continental breakfast, but during our stay there was not a continental breakfast. So do not count on a continental breakfast for the weekend.
very helpfull staffs.. nice breakfast if you will use GPS to find hotel there is 2 Holiday drive so use zipcode..
Price was reasonable. I felt the room could have been cleaner. Saw lots of cobwebs and wires hanging out.
The bed was excellent ; Kuerig coffee machine in the room Breakfast was not included
The beds were comfortable, a lot of closets, fit 4 people comfortably and in a good location (across the T and walking distance to sights). The rooms were dirty; walls were dirty, carpet dingy and shower didn't drain quickly so standing in filmy water while showering. The dining area was not equipped to handle a large crowd-waitress said to give her one min to help us and never returned after 40 min so we went to 711 for breakfast snacks. Waited 30min at the bar to order a drink-bartender NEVER acknowledged us and we were sitting at the bar with MAYBE 8 people -she was just rude! She helped a couple sitting next to us and never looked our way. We left to another bar/resraurant but it was just too bad that we couldn't get service in the hotel where we were staying and inconvenient. We will look for other Suite options next year.
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
Location and quality of facikity
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
Location. Room temp. control. Bed.
The staff was very nice. I was fairly satisfied with everything
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
Our room was great, though the bathroom was a bit tight Front desk staff very courteous / helped me get the internet set up n my iPad , patient when I left my key in my room twice.
Perfect location - nice rooms - great staff
The location was in walking distance of PNC stadium so we did not have to drive to the game.
The location - we went for a Pittsburgh Penguin Hockey Game. We had booked online for a King Bed room and they tried to give us a double -Paying for parking at a hotel also bothered us. The bar could not make a pina coloda or a mojito, yet they are classified as a bar. I was disappointed in not being able to have a drink that I enjoy.
location stains on the wall and cost
It was close to the stadiums and food venues. The breakfast was excellent. The price was a little salty, but not bad for a city.
Free, secure, convenient parking. Very nice, spacious room. Nicely furnished and very comfortable. Breakfast bar was very nice. The television reception was not very good for having a flatscreen TV.
The room was amazing! Best price, location, and comfort. Has free parking for hotel guests which is amazing since most parking in Pittsburgh is valet or pay to park. Since you have free parking you can walk anywhere in downtown- amazing! Great staff! I had to check in earlier to get ready for my cousin's wedding and they were very accommodating. I haven't stayed in this nice of a hotel and great price, during Labor Day weekend mind you, in a very long time. Also they have a small market in the hotel and complimentary coffee all day! Good coffee with options. The only thing I didn't like was the breakfast but it was included and had basic breakfast options.
Clean, well-kept, and comfortable. The staff were attentive, friendly, and helpful as well. Breakfast was great and the location was an easy and short walk to the convention center and a number of restaurants. Will definitely book here again for future trips.
Came to the Hampton Inn to see a DJ at STATIC nightclub which was only a few minutes walk from the hotel. Wonderful stay, our two queen and sofa suite was HUGE! The pool & HOT tub were very pleasant. Soo glad we booked a room here, had a fantastic night in Pittsburg! Nada!
Excellent staff! Nice pool. No problems about the hotel.
I did not stay at this hotel due to overbooking. booked reservation through Kyak on Saturday 8/8/15; received e-mail later in the afternoon indicating hotel was full; I was informed Kyak booked a room at another hotel which was about 39 miles from current location which was unacceptable. I was able to book at Hampton Inn on McKnight Rd directly myself. I am disappointed in reservation desk at Hampton Inn-Downtown and Kyak for not recommending McKnight Rd location
The hotel staff was exceptionally friendly, helpful..the best I have ever seen. In particular the woman at the front desk on the night of our arrival around midnight, was a true professional who went out of her way to make me and my family feel welcome, comfortable and "at home". I would stay at this hotel again, based on the exceptional staff. Also, the workout room has nice equipment and the pool was clean.
Hotel always appeared clean to me. Room was nice and spacious and location was conveniently located to city and sports arenas. Yes. In the parking lot directly behind the hotel there is no designated walk-way from the back row to the hotel. As a result, guests have to walk around the entire row of vehicles to enter the hotel. This can be very inconvenient for families with small kids, strollers, wheel chairs and anyone having to get out of the rain.
Room. contenental breakfast, free access to the internet through the business center, and not to far from the convention center. no shuttle service, my ankles, legs, and back were sore from all the walking I had to do.
Easy access to everything, free parking
Great location for Downtown, easy to walk everywhere. Room superb, staff great, breakfast lovely. Could not fault it.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
The location is great whether you are going downtown or to a Pirates game. I try to stay here every year for the Pittsburgh Marathon due to the location. Charge $$ for parking
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
Staff was friendly and helpful!
Staff was friendly and helpful A creepy man was at the pool and touched my daughter's face. He states he lived at the hotel. He was very inappropriate and my family felt very uncomfortable at the pool.
We reserved the room for my husband's cancer surgery at UPMC. His surgery was rescheduled a week before the surgery date, and I wasn't able to amend the reservation. I knew it was non-refundable, but I thought it would be fair to change the reservation to a different night.
Hotel staff was very helpful Small room and bathroom. Not much room to move around in either. Sheet didn't fit on the bed it was way too small. It came off both nights I stayed. Every time we went to the pool there were no clean towels
Room was clean, tv was a nice size, bed and pillows were comfortable, bathroom was clean. Overall nice place to stay, would stay again
All of the staff (especially at check-in) were incredibly friendly and helpful! Seriously, they give you a warm, delicious, chocolate chip cookie when you check in. Breakfast was pricey.
The ladies working Saturday night (10/8) are fabulous. As well as the manager that was on Saturday night and Sunday morning. It is obvious that customer service is a big deal here. what we did not like was the horrible hockey team of kids. It was outrageous how these parents let their children literally run around like maniacs. The hotel did their best to control it but it was the parents that were on all of the floors drinking in the hallways that should've been in control of their own children.
We loved the daily shuttle ride so that we did not have to drive into the city. This saved us money for parking and headaches from the terrible traffic! It is very convenient on the hour and they will pick you up within 45 minutes of your call. The beds are cozy and the breakfast was good.
My boyfriend and I were visiting Pittsburgh for our 8 year anniversary. The room was neat and clean and was very comfortable. I liked the foot stools with the couch and the bed was comfortable to sleep on. The staff were very friendly and helpful. I forgot hairspray and they offered me a sample size as a replacement! I LOVED the 24 hour free coffee and tea bar. Not to mention the adorable cups and sleeves that were provided! Love the mustaches. Took advantage of this every day/night. The breakfast was wonderful too. The scrambled eggs were a little flavorless, but the egg omelets they had one day were delicious. Great variety and always stocked and seemed fresh. The pool was nice, but could get crowded. Seemed like they needed more lounge chairs. I also would prefer an indoor pool, but I got some sun, which was nice. My favorite part was location because it was a 10 minute drive to downtown, 20 minutes from the zoo, and 10 minutes from Robinson, where we had dinner one night. A quick note that the fridge and microwave are a nice touch even though we did not use them. We also didn't use the shuttle but always saw it at the doors, so it seemed to run all day. Overall it was a pleasant experience and we will stay again. I did not like how thin the walls were. We could hear the TV of the person in the room next to us. There also was a "bachelorette party" happening across the hall and they were up several times during our first night's stay. They woke us up at 12am, 2 am, 5 am, and so on. I know this isn't the hotel's fault, but the thin walls and doors made it easy to hear everything in the hallway and other rooms next to us. I also didn't like that parking was somewhat limited when we got back in the late evening. Other than that, this was a great hotel and we will return!
It was a nice room overall and a great value for the price. The sofa bed in the room was broken and uncomfortable
Good room Layout, amenities Free breakfast, good food selection Relatively quiet facility
Location Not very clean.
I recommend this hotel if you are looking for a reasonably priced hotel away from downtown Pittsburgh with easy acess to the Casino, Heinz Field and PNC park. The hotel is clean, the decor looks fresh and updated and there's plenty of free parking. Breakfast was included in the price of the room. It was the fix-it-yourself type that I really enjoy when I am only staying 1-2 nights. The breakfast included waffles, ham (similar to canadian bacon), danish, muffins, bagels, toast, cheese omelets, oatmeal, assorted fruits, boiled eggs and yogurts. Beverages included orange, cranberry and apple juices, coffee, hot chocolate and hot tea. The room looked exactly as it was advertised which was great. The staff was very pleasant and eager to provide any assistance. I would definitely stay at this hotel again the next time we are in town for a short visit. N/A
Loved the shuttle to the Pirates game! What a luxury for us. Breakfast was great. Clean, friendly. When we booked it, we thought a double was two beds. Had to sleep in a bed with my little son and the snoring drove him crazy!
Cleanliness of the room; quick check in; very comfortable beds
The staff was friendly and the shuttle service was great! I reserved a room with two beds. When I checked in all they had to give me was a handicapped room with a single bed. My sister and I had to sleep in the one bed for the first night until they could get another room to move us to for the second night. We receive no compensation for being put in the wrong room, having to switch rooms, etc.
Breakfast was great, and I really appreciated the hotel shuttle service. It made my weekend so much easier logistically.
Clean, continental breakfast, pool, nice bathroom, comfy beds nice people Nothing
I had reserved a king bed room but they degraded the room to quin bed due to malfunction of the heater, WITHOUT any compensation!!! In summary, We paid for the king bed and got the quin size bed.
Great location to walk to the game. You have to pay for parking separate from room charges. $19 per night for parking.
There really wasn't much to like about the place. First, the charged us over nite parking for 20 bucks. Never mentioned it at check in. There was no room service. Our mini fridge never got cold. There was only an ice machine on the forth and second floor, the one on the forth floor didn't work the whole stay. The one on the second floor worked when we first got there, but by the time we went back for more it wasn't working again.
The staff was a great help they were fast to deliver a microwave for our in suite party and helpful all around The sep living area and kitchen area
The bar in the lobby was nice and the complimentary breakfast was great. Had to pay extra just to park my car there.
Location next to Heinz Field, PNC Park and many restaurants. Do not like the hotel's pet policy.
I stayed there to see a concert at Stage AE. It was a perfect location.
Only 100 yards to PNC Park! Great room with first class breakfast! Very accommodating staff. Great shuttle service. $22 per night to park was a downer but the hotel shuttle will take you anywhere in Pittsburgh so you don't have to drive! Location right next to elevated interstate bridge. With HVAC off, it sounded like cars were coming through the room! But with a/c running, could not hear traffic. Will definitely return.
It was great to be able to walk where ever we wanted on the north shore and even walking downtown too! We loved the size of the room and what came with it as well. I enjoyed being on the higher floor as well. Our room was right beside the highway, we heard cars all night long, we were on the corner right next to road. We didn't like that there were no vending machines because drinks and snacks were overpriced at the front counter. $5 dollars for 2 bottles of water.