Pros: Easy to pick up and drop off car. The GPS was especially helpful and easy to figure out as I've never used one before.
Nov 23 2015
Slow return process
Cons: Very slow to get car checked back in and waiting for receipt. Almost missed my flight (I was running late, though). It took about 7-8 minutes for the whole process.
Nov 30 2015
Cons: All the hidden fees
Dec 29 2015
Jan 19 2016
Bate and Switch!
Pros: Easy to get out of there. Was helped right away, handed the keys and was on my way in a clean car.
Cons: When I gave the time that I would be dropping off the next day, I was handed the keys and told how much my total would be. When I looked at my receipt, I found that I was charged for an extra day, plus all taxes and fees that go with it. Although I stated exactly when I was bringing the car back and was given a total based on this, they failed to mention that because it was a few minutes after 24 hours since I picked it up, I would be charged for the extra day. And to top it all off, the representative on the phone that explained this to me today was rude and condescending
Feb 14 2016
Suspicious gas gauge and too much up selling at th
Pros: Car was clean, if somewhat loud
Cons: The "up selling" was too much. The counter guy pushed hard to sell me a $60/day "protection" package on a rental that was nominally $10/day. Because it was snowing, I opted for the collision damage waiver - again more than 2 times the cost of the car. As we had packed in and were getting ready to pull out, he told me that the car handled poorly in the snow.
And there was something off about the gas gauge. We got the car and it read "full." We drove a total of 49 miles in an economy, fuel-efficient car. On the way back to the airport, it still read "F" but we stopped at the gas station that was about 500 yards away from the rental return and filled it until it shut off - it took 2.5 gallons (surprising for 49 miles in a fuel-efficient car). Then in driving that 500 yards, the gauge for the first time dropped below the "F". Dollar then charged me $13.99 as a "refueling service fee" to supposedly fill the tank, and refused to credit it back when I protested. There was definitely something suspicious in how that was handled.
Our $10 economy car rental ended up costing about $70 for about 17 hours and 49 total miles by the time all was said and done.
Aug 26 2016
very easy pickup
Pros: The car had great gas mileage and we were able to pick it up with no problems and minimal wait from the airport.
Sep 7 2016
Cons: He sold me on the pre paid gas and I barely used a half a tank so I was out that money. I was told I would get refunded back for any money that I didn't use
Sep 20 2016
Pros: large vehicle
Cons: It was not a car and it smelled like smoke
Sep 27 2016
Pros: They ripped me off. Filled up the tank with gas 1 mile from the airport, but still charged me a $30 premium.
Cons: I reserved a car a month in advance from the Pittsburgh Airport. When I got there, I was told that the reservation was not made for the airport but from their corporate center, which was closed (at 4:30pm on Saturday!). They could only give me a same-class car for 3 times the price ($150 for 2 days, versus $45 for 2 days), because the US Open golf tournament was in town. I went to another company and got a slightly better rate, but ended up getting a car for $120. Very disappointing!