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I would have given it a 10 on all but my room was not clean for the second night staying there. First time this has happen and I travel often.
very clean. Friendly room service and nice restaurant The lady that checked us in was EXTREMELY rude. Every other staff we encountered was very polite.
Staff was very friendly The room did not have a fridge or microwave in it. Also, the coffee pot was dirty. For $--- a night they should offer breakfast. Overall it was ok.
Dining room staff were extremely polite and helpful No
People talking outside of the room past 9 p.m.
quiet, and close to our business appointment, good breakfast! room had just a little bit of a smell and the air con was kind of noisy (so I just turned it off).
The hotel was nice, no problems.
Nice location No
Easy check in and quiet. Second lock on door was broken and carpet seemed old.
Great location No
There was a functioning lock on the door. Couldn't check in to our rooms until nearly 4 pm because they had to clean them even though we arrived at 2 which is check in time. The manager was extremely rude the entire visit. Room was nasty hair everywhere! Even though the supposedly cleaned it!
very clean no..
Nothing The rooms are not clean
The location was convenient. The hotel was not very clean... The breakfast food was very marginal.
The staff was friendly, kind and very helpful.
did not like any thing. for extra sofa pull bed they did not provide extra pillows or blankets. Everything we need to ask for.
It was close to the party that I was going to attend The didn't had extra toilet paper, and when we went to ask for some there was no one in the lobby to help.. I actually had to open the front door serve times in order for someone to come out of the office..
Beautiful paint jobs, granite counters, good breakfast. Hotel was very clean.
location was great, easy access to I-10 the housekeeping staff was great but the night receptionist was rude and didn't have a clue on what she was doing. took her 35 mins to check me in.
The air-conditioner did not work at all. The windows panes were very thin and the noise from the adjacent highway was deafening.
The hotel itself was very nice. Fairly new furnishings and plenty of room. The king bed was firm and comfortable. The bathroom was clean and functional...although the bath/shower plumbing was connected in reverse: Hot was cold, and cold was hot. It was also very nice to have a good sized fridge and microwave in the room as I often prefer to find groceries, rather than eat alone in restaurants. My main issue with my stay was that the advertised wireless and hard internet connection was intermittent at best (and non-existent the rest of the time) for most of my 3 night stay. This made it difficult to get any work done in my room and forced me to seek out public access locations to check email, etc. It was VERY frustrating and there seemed to be no effort made by management to get the issue resolved. My inquiries with the front desk were usually met with a shrug and a half-felt ''sorry''.
Loud colors but clean. Mgr said restroom in lobby out of order but it was really just locked because they did not want to clean! Same old pastries, cereal for breakfast. Waffle iron shaped like Texas but batter stuck somewhere between Huston and San Antonio.
When out vehicle broke down we were stressed. But when we couldn't find a decent motel things got worse. I'm glad we found Grand Inn. Weekly water was affordable but the room left much to be desired.. The kitchenette was gone, not didn't have one but actually gone. Nothing but a big empty space where it supposed to be. The toilet handle was barely hanging on and only half the light fixtures didn't work. As for satélite,, please. We got maybe 10 channels. We have been here a week and may Y be another but at least give me a discount or a room that functions.
The room was very big and very nice. The pool heater was broken so it was a little cold.
The extra large room, and the cleanliness and the people were really nice. The breakfast wasn't bad either-scrambled eggs, sausage, cut potatoes or hash browns, biscuits and gravy, waffles, toast or Danish rolls, or bagels, anyway you want it coffee. nice Nothing, but the water was a little discolored went you take a bath, it must be because of the refineries around the area.
Has it all for a good price. Heated pool and hot tub, laundry, gym and hot breakfast with eggs, sausage, biscuit and gravy, waffles and the usual cold offerings. Not a restaurant style breakfast but not bad either. Rooms are 3 clean and updated.
The cleanliness and the accommodating staff. No
It was a new hotel and was in a quiet location. The free breakfast was a plus. I was getting charged twice. I paid through priceline and the hotel also charged me. Im currently in the process of getting it taken care of.
The Internet connection wasn't great. The water was AWFUL!!! It smelled like it came straight from a moldy cesspool in the Houston ship channel. I didn't dare put it in my mouth; I bought bottled water to drink and brush my teeth.
Very clean. Comfortable. Location was far from restaurants and shopping.
The king suite is huge! Theres a bedroom with a king bed, and door that closes off to the living space which is also huge. The sofabed couch was very old and broken. It flipped and closed in middle of night with people on it. They accommodated by giving us a 2nd room
This guest did not leave comments about this hotel.
hotel was built fairly recently, so everything seems nice and new.
The rooms were large and the bed was so comfortable. Best I have slept on in a long time. Would stay here again in a moment without hestitation.
Rooms were large and front desk was very helpful, expecially Angela. No printer in Business area.
Room was ready early. Very nice area, easy to find. We really enjoyed our stay. Would go back again.
The staff made everything a very good stay. I called to see what time was check-in and they told me 1 o'clock but our room was ready before that. Fast and easy check-in and check-out. We will stay there again.
spacious, swimming pool had a lot of shade, breakfast was very complete. nothing I did not like