Pros: I like the car. The ease of dropping off the car pretty efficient
Cons: When I got there they told me my reservation was for a different time when I had confirmed the right time in the morning. If I wouldn't have insisted they were ok with just saying there was nothing they could do after I had booked my reservation with enough time.
Dec 5 2016
Pros: The employees at this Deer Park, Tx office are great! Very courteous and knowledgeable about their company.
Cons: The Truck I had rented was not satisfactory! Fuel Sensor light kept coming on and saying failed, meaning fuel tank showed empty most of the time I was driving this truck.
Dec 22 2016
Pros: Manager on the phone tried to help. Returning the two vans were easy.
Cons: I WAS GIVEN A RESERVATION FOR A RENTAL LOCATION THAT DIDN'T EVEN EXIST. FIRST I WAS TOLD TO TAKE AN UBER TO A DIFFERENT LOCATION TO PICK UP THE VAN, ONLY TO FIND OUT IT DIDN'T EXIST. HOW IS IT POSSIBLE THAT NO ONE KNEW THE LOCATION THEY WERE SENDING ME TO WAS OUT OF BUSINESS OR EVEN THAT THE PHONE NUMBER WAS DISCONNECTED? HOW IS IT POSSIBLE THAT THE WEBSITE WOULD EVEN ALLOW YOU TO MAKE A RESERVATION FOR A LOCATION THAT DOESN'T EXIST? IN FACT, THE SAME ENTERPRISE AGENT AT THE AIRPORT CENTER WHO TOLD ME TO TAKE AN UBER, ALSO TOLD ME TO CALL THE OTHER LOCATION MYSELF IF I WANTED TO VERIFY WHETHER THE VAN WAS THERE OR NOT, BECAUSE THEY DIDNT HAVE THE NUMBER AND I SHOULD HAVE IT SINCE I MADE THE RESERVATION. THEN I WAS TOLD ALL 15 PASSENGER VANS (LIKE THE ONE I NEEDED) WERE ALREADY RENTED. A RESOLUTION MANAGER OVER THE PHONE TRIED TO COMPENSATE BY GIVING ME 2 SEVEN PASSENGER VANS (ONLY 14 PASSENGERS, TWICE THE GAS AND NOW 2 DRIVERS NEEDED FOR A 6 HOUR TRIP EACH WAY). MY POOR BROTHER-IN-LAW, WHILE TRYING TO KEEP UP WITH ME, GETS A SPEEDING TICKET. THAT WAS JUST THE BEGINNING, BUT I'M NOT TRYING TO WRITE A BOOK HERE. I'M SO DISAPPOINTED!