Shuttle never came, had to take a cab. Staff kept telling us it was coming. BS
3 stars
Courtyard by Marriott Charlotte Airport North
Photos of Courtyard by Marriott Charlotte Airport North
Overview
Maintain your momentum at Courtyard Charlotte Airport North. Our pet-friendly hotel in Charlotte offers everything you need to keep moving forward. Refresh in our rooms and suites with plush Marriott bedding, ergonomic workspaces, and private balconies in select accommodations. Savor balanced entrees, specialty Starbucks drinks, and craft cocktails at the Bistro or try restaurants nearby like Noble Smoke, Sunflour Baking Company, and Cracker Barrel. Stay active at our heated indoor pool and 24-hour fitness center or take a 10-minute drive to U.S. National Whitewater Center for outdoor recreation. During your stay, easily explore popular local attractions like Bank of America Stadium, Spectrum Center, and Charlotte Premium Outlets. Charlotte Motor Speedway is also nearby. Our free shuttle service to CLT Airport makes our flexible venues a great choice for your upcoming event. Whether you're in town for business or pleasure, make the most of it at Courtyard Charlotte Airport.
Latest deals for Courtyard by Marriott Charlotte Airport North
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Courtyard by Marriott Charlotte Airport North
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Free airport shuttle
- Shuttle service (free)
- Business center
- Flat-screen TV
- Cable or satellite TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Adapted bath
- No smoking
- Toilet with grab rails
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Heating
- Air-conditioned
- Trash cans
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
General
- Seating area
- Soundproof rooms
- Telephone
- Carpeted
Parking and transportation
- Shuttle service (free)
- Parking
- Free airport shuttle
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Bar/Lounge
- Coffee machine
Pool and spa
- Hot tub
- Pool
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Sofa bed
Things to do
- Golf
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Courtyard by Marriott Charlotte Airport North
7.3
Good
491 verified ratings
Wonderful
185
Very good
78
Good
58
Okay
39
Fair
38
Mediocre
28
Poor
65
Summary of reviews
Guests say
Guests appreciated the location of the hotel, particularly its proximity to the airport. However, many expressed dissatisfaction with cleanliness, noting dirty rooms and bathrooms. The service was also criticized, with reports of rude staff and maintenance issues. Overall, while the hotel has potential, significant improvements are needed in cleanliness and service to enhance guest experience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.2 out of 10
1 review
All reviews
Pros (+) Room was clean, staff was friendly and helpful, shuttle arrived to take us to the airport on time and was an easy experience.
Cons (-) The AC unit in our room felt that 72 was far too cold and preferred to keep the room about 80. It did cool the room off around 4 am. Not sure if the AC unit had been off all day, but the room was very warm on arrival and took most of the night to cool off.
Pros (+) the location was close to the airport
Cons (-) The hotel was really dirty, the staff was awful, acted like you were an inconvenience to even be there, the carpet was filthy, no one at bar/dining area most of time even though supposed to be open, they ignored you when they did show up, there was construction. Room was extremely loud, huge cracks around door let in tons of noise and light. Bathroom tacky. Overall very tired and dirty with unatte...
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Pros (+) The bed was comfortable. It was 2 miles from Charlotte airport. So are other lodgings...Take your $200.00 elsewhere!
Cons (-) Horrible hammering/banging noise from room next door for the entire day thru to 6:00pm! Staff was not at all accommodating about this problem. The staff showed no concern for the very loud noise. Mini fridge had a service man come twice. Finally replaced the fridge. My room key card had to be replaced three times. This is not, repeat not, a place interested in keeping their guests comfortable or h...
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Pros (+) Room was very comfortable, and the outdoor area nice.
Cons (-) The bistro & bar closes too early on weekend evenings! Seems like a small complaint, but after a lengthy flight it's nice to take a few moment to get a snack and relax. Even limited service until midnight would be great.
Pros (+) Good location and very good amount of parking
Cons (-) Room smelled, all carpets in 2nd floor were clearly not well maintained and room was noisy. When looking downstairs for refreshments, the cafeteria was little bit pricey. Room was not ready when I arrived.
Pros (+) Clean and friendly.
Pros (+) Decor, location, pool
Cons (-) Some loud Guest partying in the lobby and staff did nothing
Pros (+) Location
Cons (-) All ok
Pros (+) Proximity too the airport
Cons (-) The room I was assigned hadn't been cleaned at all. There was dirty towels on the floor, one of the beds had been slept in, and the previous person's trash was still in the room. I ordered food at the kitchen and was told after my order was completed that a side wasn't available and a cheaper side was given to me without a discount on my meal.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a free airport shuttle, a fitness center, and a golf course nearby. Additionally, it provides a mini-market on-site and a restaurant with a bar/lounge for guests' convenience.
How is the quality of the beds at the hotel?
Guests have described the beds as very comfortable, providing a good night's sleep. Some reviews specifically mention the very nice room with comfortable beds.
Is parking available at the hotel?
Yes, the hotel offers parking, including free airport shuttle service for added convenience. However, some guests have mentioned limited parking availability as a concern.
What can guests expect in terms of food quality at the hotel?
The hotel features a restaurant and bar/lounge, offering a variety of dining options. However, some guests have mentioned that the food and beverage area was understaffed.
How is the cleanliness and customer service at the hotel?
Guests have praised the staff for being amazing and the hotel for being clean and updated. However, some reviews have highlighted concerns about the cleanliness and maintenance of the facility, indicating the need for improvements.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Maintenance
Some guests reported issues with room cleanliness and maintenance, such as malfunctioning lights, broken headboards, and unclean conditions. It may be beneficial to inquire about the room's condition before finalizing the booking.
Verify Amenities Availability
Several guests mentioned that certain amenities, such as the pool, were unavailable during their stay. It's advisable to confirm the availability of specific amenities, especially if they are a crucial part of your stay experience.
Check Shuttle Service Reliability
While the hotel offers a free airport shuttle, some guests experienced challenges with its reliability and had to make multiple calls for pick-up. It's recommended to have a backup plan for transportation if relying on the shuttle service.
Confirm Breakfast Inclusions
Despite some expectations, the hotel does not offer complimentary breakfast as advertised. It's advisable to clarify the breakfast options and any associated costs before arrival.
Address Room Allocation Concerns
Guests reported instances of overbooking, leading to uncomfortable encounters with other guests in their rooms. It's essential to ensure that the hotel has a reliable room allocation system to avoid such inconveniences.
Inquire About Accessibility
While the hotel advertises increased accessibility, some guests encountered issues with the functionality of facilities, such as showers and toilets. It's recommended to confirm the accessibility features meet specific needs before booking.
Plan for Nearby Dining
Some guests expressed dissatisfaction with the limited food and beverage options at the hotel. Considering alternative dining choices in the nearby area could enhance the overall dining experience.
Manage Expectations for Room Features
Several guests noted the absence of certain room essentials, such as hand soap and rags. It's advisable to prepare for such potential shortcomings by packing necessary items or confirming their availability with the hotel.
Address Noise Concerns
Some guests experienced disturbances from fire alarms and muggy room conditions. It's recommended to inquire about the hotel's measures to address noise disruptions and ensure a comfortable stay.
Verify Long-Term Parking
While the hotel offers long-term parking, guests reported unexpected charges and insufficient bedding. It's advisable to clarify the parking terms and conditions to avoid any surprises during the stay.
Location
2700 Little Rock Road, Charlotte, NC 28214
What's nearby
- Carolinas Aviation Museum1.5 mi
- Bank of America Stadium5.1 mi
- Charlotte Center City5.2 mi
- 400 South Tryon5.3 mi
- Charlotte Convention Center5.4 mi
- 112 Tryon Plaza5.5 mi
- Bank of America Corporate Center5.6 mi
- NASCAR Hall of Fame5.6 mi
- Spectrum Center5.8 mi
- Little Sugar Creek Greenway6.2 mi
- Carolina Actors Studio Theatre7.2 mi
- Mint Museum RANDOLPH7.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Courtyard by Marriott Charlotte Airport North
Low season | January |
|---|---|
High season | February |
Average price (weeknight) | $159 |
Average price (weekend night) | $200 |
When to book a room at Courtyard by Marriott Charlotte Airport North
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Courtyard by Marriott Charlotte Airport North
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Value for money | 7.3 |
|---|---|
Distance to city center | 5.5 mi |
Nearest Airport | Charlotte Douglas |
Distance to airport | 1.3 mi |
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