Pros: I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
Jan 13 2017
Good Rental experience.
Pros: Friendly helpful staff. Nice clean car.
Cons: Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
Sep 19 2016
Cons: Agent didn't apply kayak deal price. I had to call back to get refunded for the lower price.
Feb 27 2017
Friendly customer service
Pros: the staff was helpful picking me up and then bringing me back home.
Very courteous and friendly.
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place).
Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had).
I will not rent here again.
8 travelers who rented a car in Auburn gave the car agency they used an average rating of 7.3