Pros: car was clean and was available on time, the Clark was very helpful.
Cons: your were advertising for Toyota SUV but delivered a cheap Hyundai.
More significantly, I rented the car in good faith for 16 days (4/29 to 4/14), but because of changed circumstances beyond my control due to a family emergency I had returned it after only 5 days. I was appalled to learn that because it was booked and paid for on line (is there other ways of renting cars these days!!!) I was deprived a legitimate reimbursement for the 11 day early return of the vehicle.
I have been renting with HERTZ. for 5 decades and am truly disappointment - shame on you HERTZ!!
869 Main street
Jul 14 2017
Cons: I needed to cancel my reservation two weeks before the rental date and they charged me a $50 cancellation fee! Total bullshit! I will never use hertz or kayak again.
Nov 8 2016
Poor service, car in poor condition
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place).
Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had).
I will not rent here again.
Mar 28 2017
Cons: Low to the ground
Apr 19 2017
Pros: THE OPPORTUNITY AND AN UPGRADE I WAS ABOUT TO RECEIVE.
Cons: DUE TO CARD PROBLEMS AND OTHER ISSUES I WAS UNABLE TO FULFILL THE RENTAL EXPERIENCE, THOUGH NO COMPLAINT ON SERVICE OFFERED.
Oct 21 2017
Cons: I didn't like the accident that I got into that forced me to rent a car. It was very inconvenient, as now I have no legs and cannot drive a car at all.
Nov 7 2017
Way overcharged thanks to Kayak reservation system...
Pros: Staff at chosen location was friendly & pleasant.
Cons: Prepaid for 2 day rental on Kayak, but ended up only needing it for one day. However, the charge wasn't adjusted whatsoever, meaning I paid literally twice as much as I should have. ($112 for ONE day?!) What's more, the employees I dealt with at pickup/drop-off had NO answers or ways to fix it. Due to this ridiculous error, I will not be using (nor recommending) Kayak again in the future.
Pros: I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
Jan 13 2017
Good Rental experience.
Pros: Friendly helpful staff. Nice clean car.
Cons: Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
May 13 2017
Pros: The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.
Jun 14 2017
Pros: Staff was polite
They answered all my questions
Cons: the car was not very clean. It smells smoke.
Sep 19 2016
Cons: Agent didn't apply kayak deal price. I had to call back to get refunded for the lower price.
Feb 27 2017
Friendly customer service
Pros: the staff was helpful picking me up and then bringing me back home.
Very courteous and friendly.