Pros: The staff especially Brandon and the young lady that drove me to the bank was very professional and friendly.
Cons: The only draw was that I was not informed beforehand that there would be a large deposit incurred at the time of pick-up.
Apr 6 2016
Well worth it
Pros: When picking up the car the service was great. Brandon was able to get me in and out quickly, even though he was swamped with customers. It was my first rental car and am already planning on renting again through them.
Oct 18 2016
Great drive home
Pros: place was very busy when i showed up 30 minutes early to pick up my rental, manager was working by himself and was calm and kept in control of situation. i was patient and waited while he solved this problem and that problem with his customers. my patience paid off and he gave me an upgrade to the next level car at no charge to me. i will definately use hertz again
Nov 5 2016
Pros: Great service and attitude
Dec 31 2016
Pros: They ran out of cars at both our pick up location & the TLH airport, & made no effort to honor our reservation or get us a different vehicle.
Cons: Having them bounce on our reservation on Christmas Eve! They stranded us!
Mar 14 2017
Pros: 5 miles from airport
Apr 12 2017
Cons: They didn't give me a refund the one I reserved for car and I went there and they said the one I pick is not available
Apr 19 2017
Hertz Customer Satisfaction
Pros: 1. Vehicle fuel efficient
2. Fuel prepay so handy
3. Reservation process stress free
4. Pleasant rep
Cons: Contrary to their advertisement, they did not pick up or drop off. When I took a cab and arrived at the rental site, they tried to upsell me telling me that they didn't have what I had reserved in stock. What most other rental companies that I have dealt with do at this point is to rent the customer the next best car and give it to me at the rate of the rental agreement. Enterprise will not be receiving my business in the future.