Pros: The staff especially Brandon and the young lady that drove me to the bank was very professional and friendly.
Cons: The only draw was that I was not informed beforehand that there would be a large deposit incurred at the time of pick-up.
Apr 6 2016
Well worth it
Pros: When picking up the car the service was great. Brandon was able to get me in and out quickly, even though he was swamped with customers. It was my first rental car and am already planning on renting again through them.
Oct 18 2016
Great drive home
Pros: place was very busy when i showed up 30 minutes early to pick up my rental, manager was working by himself and was calm and kept in control of situation. i was patient and waited while he solved this problem and that problem with his customers. my patience paid off and he gave me an upgrade to the next level car at no charge to me. i will definately use hertz again
Nov 5 2016
Pros: Great service and attitude
Dec 31 2016
Pros: They ran out of cars at both our pick up location & the TLH airport, & made no effort to honor our reservation or get us a different vehicle.
Cons: Having them bounce on our reservation on Christmas Eve! They stranded us!
Mar 14 2017
Pros: 5 miles from airport
Apr 12 2017
Cons: They didn't give me a refund the one I reserved for car and I went there and they said the one I pick is not available
Apr 19 2017
Hertz Customer Satisfaction
Pros: 1. Vehicle fuel efficient
2. Fuel prepay so handy
3. Reservation process stress free
4. Pleasant rep
Apr 29 2017
Pros: Pick up and drop off was easy and quick. Staff very helpful. The free Sirius radio was the icing on the cake !
Pros: I liked the desire to adapt to the aftermath of Hurricane Hermine. I received the rental on almost empty and due to the storm have to wait in line for about an hour to get gas.
Cons: I wasn't told Enterprise was going to be closed at my drop off time.
Nov 9 2016
Pros: Didn't have the truck I reserved so they upgraded me to a bigger truck for the same price. I was very happy with their service and professionalism. I never used Enterprise before but I will from now on. Thanks for such a great experience.
Nov 14 2016
Three tries to get a car
Pros: Staff at each of three locations were VERY busy, but helpful. It was not their fault good cars were not available.
Cons: Had to go to three Enterprise lots to get a clean car, one step lower than I initially reserved. First lot did not have a clean car I liked. Both available were somewhat beat up. 2nd lot had no similar cars available to rent. 3rd lot did not have the size I reserved, but overall I was very pleased with the Ford Focus I finally took away.
Dec 16 2016
Pros: Car was fine
Cons: Off airport location reserved when I needed airport. Turned out to be higher price
Mar 8 2017
Cons: never rented the car they were rude and havent received my money back for the insurance
Apr 9 2017
Good cust svc at enterprise
Pros: I booked for a 3:00 pickup. Kayak didn't tell me they closed at 3:00. I was running a little late and called. I was told system shuts down at 3:05. I arrived at 3:06 and rep unlocked doors and assigned my rental. Was very friendly while she did it. Pretty sure I got upgraded in the process because I ended up with a larger vehicle than expected.
Cons: I booked for a 1:00 rental pickup on another site at another agency. . Only to find out rental agency closed at 1:00. Missed that rental. Booked this rental for 3:00 Via Kayak and Kayak didn't tell me rental store closed at 3:00. I arrived at 3:06 and only by great cust svc from Enterprise was I able to pick up car. If I missed this one, it would have cost $100+ more to get from airport. both rentals ended up booking through the site with Captain Kirk and Penny, so my real beef is with them, I guess, but on the second one, I went through Kayak to get rental.
Dec 18 2016
Bait and switch
Cons: Contrary to their advertisement, they did not pick up or drop off. When I took a cab and arrived at the rental site, they tried to upsell me telling me that they didn't have what I had reserved in stock. What most other rental companies that I have dealt with do at this point is to rent the customer the next best car and give it to me at the rate of the rental agreement. Enterprise will not be receiving my business in the future.