Pros: Efficient and quick.
Good instructions and signage.
Drop off employee was very friendly and communicated our small issue to the manager right away.
Manager was friendly and open to resolving our small issue with a previously damaged windshield wiper.
Cons: The pickup employee in the lot was told that the windshield wiper was damaged but he did nothing to change it or repair it, leaving us with a wiper that left streaks whenever we used the wipers.
The Fiat 500L is great but takes getting used to for North American drivers since it's a Manual/Automatic hybrid. The rolling backwards when in Reverse and slow acceleration on the highway were scary at times.