Pros: We had a lot of luggage, and the man at the desk could see that it wouldn't fit in the car we had arranged. He arranged a larger car, helped us put the back seats down, and in general was a nice guy.
Nov 17 2015
Pros: New car
Jul 6 2016
Pros: Quick and easy pickup and return!
Jan 28 2016
Cute quick little car at a fair price
Pros: I liked the car it was clean and quick. The man who was there when I picked the car up was friendly.
Cons: The office was closed when I returned the car there was a be back soon sign on the door with a return time. We waited until well after that time and still no one. I dropped the keys in the slot. I tried calling the office to make sure I didnt get charged for another day but did not get an answer all five times I called
Jan 30 2016
Pros: the car was affordable, and fairly clean. seems it could have been washed and vacuumed, a little more often.
Cons: the Budget rental rep, at the agent was kind of neutral and passive, in his behavior and actions. He served me, but, he wasn't at all friendly, outgoing or customer interactive in a positive way. it is kind of like he was just there, doing a job. When my friend and I were returning, we were about a quarter mile away, topping off the gas tank, and told him we would be there in a couple minutes, and would he mind calling the cab company he had told us about, at the rental pickup, and have a cab come over to pick us up. He told my friend he would give him the number so he could call. We just needed a quick pickup, to make it to the Ferry in time to get back to Nantucket, and were cutting it close. he was told that, but did not want to call the cab, for us. we thought that was a bit rude. Anyway, when I got back, he did dial the cab number, and handed me the Budget phone, then walked out to check the rental return. He was just not very polite, nor customer service oriented, and said as little as he could to finish out the return. the cab showed in a couple minutes, and we made it to the boat on time.
Aug 28 2016
Pros: I really appreciated that I was able to be picked up at the Hyannis ferry; that was so helpful and very much appreciated.
Sep 28 2016
Cons: They charged me for fuel without asking. That option is not in my profile. Further, agent did not ask me if I wanted option
Oct 11 2016
Very shabby on the service side.
Pros: The car was clean and decent.
Cons: The pick up was not at the airport counter as I expected. I had to go to an off site budget truck rental location. The airport counter agent said this is happening a lot. But there was nothing they could do to help me. Not even switch reservations.
I reserved a full size and got an intermediate.
The car did not have a full tank at pick up. At drop off I was charged for fuel service on a full tank. I needed to stand in line to see an agent who could reverse the charge. Felt like a Scam. Buyer Beware!
I completed a survey for Budget with these comments. I got a reply from District mgr, Joe Solomon, that they were sorry for any inconvenience and hope to earn my trust the next time. NEXT TIME! REALLY!!
Oct 24 2016
Very easy process. Will definitely use again! Do
Pros: I was in and out of the rental place in about 10 minutes. The car was a breeze to drive and I made sure to ask for EZ Pass! Drove 17 hours and had no problems whatsoever. Great price!!
Cons: I had made my reservation using a debit card, but when I arrived to pick up my car, they said that there policy didn't allow me to rent a car with that card. Luckily, other places were still open so I could go get a car from Hertz - which was a great experience.
Sep 25 2016
Pros: Everyone I interacted with was professional and friendly.
Cons: I found someone's personal items in the care, and so returned to the agency during busy traffic. A coffee spill near cup holder had not been cleaned.
Oct 3 2016
Pros: Gas mileage and comfort. Rented to me with debit card. Thanks!
Cons: The office was closed when I returned the car, so I put my contract, keys, and gas receipt in the Dropbox. But instead of charging me for a one day rental, they charged me for three. And of course it takes 5-7 business days for my credit card to be refunded, but only one day to charge it.
Apr 5 2016
Pick up poor- Drop Off Great
Pros: Drop off was easy and was done "live" with an Ipad type device- very quick very efficient,.
Car was clean and as described.
Cons: Booked for 9am pickup - got to the office to find office locked and rep out on another pick up. I had to stand in the snow for 20 mins until rep arrived.
Check out was then quick and efficient.
Apr 23 2016
Cons: Nobody was at the Barnstable location and nobody answered the phone when called. The building is a little run down as well. It was cold out and we were waiting outside. Our customer service rep finally showed up and informed us he had to take care of two facilities. He was very good and friendly, I hope he has help for the summer