Cons: They didn't have my car type and then downgraded me instead of upgraded me. And then the car was an older model. I have used both car rental agencies across the street from them and had a much better experience.
Jan 20 2016
Pros: The car was ready and clean. A short line and was served promptly and helpful, and easy as a gold member. The car had HEATED seats which is great in cold weather.
Mar 27 2016
Hunk of junk car
Cons: Dear Hertz,
I am a frequent traveler and I have to say today's rental experience is the worst by far in many years. I am driving 600+ today and this car had made the trip miserable. First when I booked the car I checked on the hertz website to make sure that the class of car I was booking had cruise control. Second when I arrived at the rental facility I asked if the car had cruise and I was told yes. After getting checked in we headed out to dothe vehicle inspection. Before the inspection I was told this car is pretty beat up. That was the understatement of the year. This rental looks like it did 500 miles at Bristol Motor Speedway then crashed into by the pace car following the race. The Hertz associate acknowledged that they were happy to have this car gone. Ten minutes into the trip I realized that the car in fact did NOT have cruise. I immediately called the Hertz location back and was told that they could only rent me something in a larger vehicle class for a small uncharge of $40.00. The fact that I am only paying $73.98 for the entire rental I don't think that a 50% up charge is acceptable. He told me to call another location on my journey to switch it out. I called the corporate number and the very nice lady called every Hertz from Chicago to Mississippi and no one had a car with cruise due to it being spring break. Additionally the transmission on this car is slipping and making some very unnerving sounds. This Corolla has almost 40,000 miles with near bald tires. I find this entire experience unacceptable and not to the standards I feel that Hertz's advertises. If I wanted a car like this I would rent from Enterprise.
In closing please train your employees not to lie when asked about features on a car. Also please take cars off your lot before they become this bad.
Apr 9 2016
Pros: The slaesmen at the Naperville, Odgen Office were thorough, courteous and very helpful.
Apr 20 2016
Ca not clean
Cons: Car was not clean
Sep 13 2016
Not a great rental place
Cons: Took me an hour to get the rental vehicle and there were just 3 people in the line.
The vehicle we rented was an SUV and expected Jeep Compass or similar but ended up with Jeep Renegade. The guy at the rental store said he wanted to get rid of Renegade from his location.
Nov 24 2016
No car available!
Pros: They tried to call me to let me k ow car was not avaiable.
Cons: Why let some one book if no car is available.
Jan 6 2017
Pros: The manger Afshin was a rockstar. Totally took care of me.
Jul 2 2016
Pros: The vehicle had good gas mileage
Cons: The location ran out of vehicles for hours, and I had to receive a smaller car. Probably won't use hertz again.
Pros: Very reasonably priced, even with an upgraded vehicle. Drop off was incredibly quick and easy
Aug 24 2016
Really pissed off..............
Pros: Really pissed off............
Cons: The lady at the drop-off point was rude and seemed to be in a rip-off mood that day, as she first tried to charge us for a low inflated tire, then she tried to rip us for a slight graze at the side of the rear fender, luckily, since no inspection was carried out at the pick-up point, she could'nt book us for that, finally, she billed us a hefty hourly charge of $240, for bringing in the car late by 30 minutes saying that we were only allowed a 29 minute grace period.
Being new in Toronto or in any new city, it should be appreciated that, finding the drop-off point through the morning rush hour to reach the Budget drop-off point which is in downtown area is an ordeal, and the grace period should consider this and extended to take this in to account.
Anyway, Budget made a killing of $ 240 and lost a customer, as I will never ever go to them again, BTW , another customer was also booked on this account and they were last seen calling the Budget helpline, without getting any positive response or relief.
Pros: The car was comfortable (if you weren't sitting in the back - no leg room)
Cons: I requested a smaller car so i wouldnt have to stop for gas as much as i did but the only options on the lot were a van with garbage turning radius or a truck. They also never informed me of the daily Young Driver fee, so even though reserving the car through kayak said it'd be $58 i was charged $96 because i'm not 24 just yet. Stupid.
Dec 23 2016
Pros: Enterprise always has great customer service. I'm never disappointed with the results.
Jan 14 2017
Pros: Great service. Needed to add days and a phone call was all that was needed.