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8.0
The check-in took quite a bit of time and then it was hard to find a lot attendant to get the car. Front desk gal was wonderful and friendly despite the wait.Reviewed May 8 2023
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10.0
Easy pick up and drop off at BOI will rent from them againReviewed Apr 8 2023
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10.0
Great value! Offered an upgrade, which we declined. Easy pickup & drop off.Reviewed Mar 14 2023
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2.0
Drop off is convenient and fast. Car options very limited with old modelsReviewed Feb 21 2023
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2.0
Beware: if your card declines 3 times, they lock that card out of their system and require you to use a different card in your name. I had a strange experience at the counter trying to get my rental. My card kept declining even though I had funds in the account and already had been traveling and using the card. I did get a fraud alert from my bank and replied Yes, which prompted a reply that said “all good to use your card again,” but it declined AGAIN. At that point, the system locked my card out, and I unfortunately didn’t have a backup card with me due to unforeseen circumstances. It was just unfortunate, and I was forced to rent from another company day of. Since AVIS is a sister company, it locked my card out of their system too, limiting me to the more expensive options. I’m just writing this just so that people know that this is a thing to be aware of it, especially if you only have one card! I had no issues with the other rental companies, as they didn’t even need to charge my card until the end of the rental period.Reviewed Sep 5 2022
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2.0
Make sure to read the fine print if you are a first time renter... I didn't have a physical credit card with me so was unable to rent a car...Reviewed Aug 30 2022
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2.0
When I book a car online (Kayak) using my credit card, I expect to have a car on arrival. Instead, the counter representative refuses my card as not having enough credit, leaving me stranded at the destination airport. Inefficient and inconsiderate.Reviewed Aug 29 2022
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4.0
Friendly customer service and easy paperwork.Reviewed Aug 8 2022
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10.0
We needed a pick up and the prices were comparable to Turo. Easy and clean too.Reviewed Aug 6 2022
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8.0
Take the California license plate offReviewed Jul 30 2022
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2.0
I used Kayak to find a rental car for a week in Boise, Idaho. The Budget rental prices listed were significantly less than other rental agencies, buyer beware! They charged us a 250$ deposit and add fees on the initial price that changed the price to 950$ - which they charged on my credit card immediately!! I don't have a 950$ credit limit and my boyfriend had to step in and pay. Thankful he was there because I would have been stranded. National and Enterprise don't charge you upfront and the bait and switch pricing for this experience left a very bad taste in my mouth. I travel for work and I have never had to pay a giant rental fee upfront. I won't ever go back.Reviewed Jul 24 2022
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10.0
They did a good job. The rental car that I had received was generally in good condition and was a pleasure to drive. However, I noticed that the interior side of the rear window was somewhat dirty - as if it has been sprayed with a substance but not wiped off. There was also some evidence that drinks had been spilled on in the interior (e.g. around the center console) and that the car's windows had been shattered in the recent past. The windows were in excellent shape during the trip, of course, but there were particles of shatterproof glass around the interior (especially inside the leather skirt of the emergency brake) that spoke to the windows having been recently broken and replaced.Reviewed Jun 27 2022
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