Pick-up location | Coeur d'Alene |
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Car types | Compact SUV, Full-size, Intermediate, Intermediate SUV, Minivan, Pickup truck, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 3 |
Popular agencies | Enterprise |
Intermediate | $106/day |
Standard | $83/day |
Full-size | $84/day |
Minivan | $135/day |
Premium | $122/day |
Pickup truck | $130/day |
Supplier choice | $129/day |
Standard SUV | $136/day |
Compact SUV | $138/day |
Intermediate SUV | $138/day |
Enterprise
7.6
Good
37 reviewsCleanliness
8.6
Comfort
8.3
Pick-up/Drop-off
7.9
Value for money
8.6
5 locations in Coeur d'Alene
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Reviews
10.0 Excellent
Jul 2020
Pros:
Staff was great, and dropoff was super easy.Cons:
Not sure. It was a super easy transaction, pickup and dropoff.6.0 Good
Jul 2020
Pros:
The staff was helpful in figuring out why I had a reservation but couldn't pick up a carCons:
The website wasn't clear enough about which place I was picking up the car. I never got my car since it was not at the airport but instead across town.9.2 Excellent
Jun 2019
Pros:
Great customer service from employees at counter8.0 Excellent
Apr 2019
Pros:
Friendly staff, we were ready to go quickly.7.2 Good
Nov 2017
Pros:
The car was very comfortable and handled very nicely in the bad weather. The salesman was very helpful and the price was a lot less than renting at the airport. The car was ready and picking it up was fast. No hard selling for extra insurance.Cons:
The driver side rear tire had a leak and I had to fill the tire several times over the course of the 3 days. I called the Enterprise service to get the tire repaired but they were unable to help me due to my location in the state.10.0 Excellent
Jul 2017
Pros:
I like that I got an upgrade to an SUV which was necessary in the national parks. The staff was efficient and I was on my way immediately.Thrifty
10.0
Excellent
19 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Coeur d'Alene
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10.0 Excellent
May 2021
Pros:
We were running late and the two young men in Couer d'Alene were friendly about it.Cons:
Can't think of anything!10.0 Excellent
Jul 2020
Pros:
Office staff very friendly and helpful. Excellent car. Reasonable price.Cons:
Would be nice if I could drop off at KCOE airport with a reasonable relocation fee. I normally rent Hertz, which is located at Resort Aviation - but had to use Thrifty because no Hertz cars available at airport. This entailed paying for cab rides to and from the airport to pickup and drop-off our car - kind of expensive - but less expensive than the relocation fee Thrifty quoted. Just would be move convenient, since I fly into KCOE often - besides the extra cost, I have to load, unload, reload our luggage.9.2 Excellent
Jul 2019
Pros:
Staff was friendly and pick-up/drop-off was easy.Cons:
I don't think a Subaru Outback is comparable to an Intermediate SUV that I ordered, but they didn't have anything larger. They charge almost $13 per day for an extra driver.10.0 Excellent
Oct 2018
Pros:
Nice car, clean, handled well. Personnel were super nice. Would rent from them again.4.8 Okay
Apr 2017
Pros:
The pickup/dropoff process was quick and the car was ready when we arrived. The car itself was nice & clean.Cons:
The car we got wasn't the class we requested. The person at the pickup counter was a way over the top in his attempt to get me to buy their insurance. Trying to tell someone who has worked in insurance for 20+ years about how insurance works was laughable and insulting. I know they are under pressure to up-sell that garbage, but it was too much. He went on and on about how I'd be out so much money for "every single second we didn't have the car while it was in the shop." Insulting and frustrating, just stop it with the upselling on the insurance, or focus on 20 year olds who don't know any better. The final price I paid was nowhere near what I was quoted online and at the counter, so I will have to spend time figuring out where they got the extra $100. The drop-off staff member looked over every inch of the car in an apparent attempt to find any kind of ding or dent to blame on me. Again, insulting and infuriating.7.2 Good
Apr 2017
Pros:
CARCons:
Treatment by staff. Very hard sale on insuranceBudget
6.9
Good
16 reviewsCleanliness
8.0
Comfort
8.5
Pick-up/Drop-off
7.9
Value for money
7.0
One location in Coeur d'Alene
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8.8 Excellent
Oct 2018
Pros:
We loved the Kia Sportage we rented for a week. The 4-wheel drive was great in the mountains, even when it snowed. It was clean and very comfortable to drive in.Cons:
When we picked up the car the gas tank was only 3/4 full. It wasn't a big deal but obviously something they missed. Another thing that they missed was the windows. The inside of the windshield had a residue of some sort that made it somewhat difficult to see clearly. It wasn't something we noticed before leaving the lot so we had to stop to clean it off.6.0 Good
Aug 2018
Pros:
Person who checked us in was nice and friendly. He was quite busy. When I went back after we started the car up and saw the tank wasn't full, he said he would made a note of it. That didn't happen. He said to fill to where we started, but in Oregon we can't pump our own gas, it would have been too difficult to try and fill it to a little below 3/4, plus I wasn't totally confident that it would be noted in my file so I went ahead and just filled the tank.Cons:
The gas tank wasn't full (below 3/4). It was suppose to be full and we returned it full. Seats had stains. Car wasn't really cleaned... when we cleaned it out we found some trash under the passenger seat.3.6 Mediocre
Nov 2017
Cons:
Horrible service2.0 Mediocre
Oct 2017
Pros:
I cancelled my reservation.Cons:
The rental wasn't at the airport. I couldn't use my reservation and had to make another. And the new reservation was less money than you offered. Please make it more apparent when a rental is at the airport.6.8 Good
Aug 2017
Cons:
I specifically reserved a minivan and when I got there, all they had was a Ford Flex. It does have 7 seats but not nearly as much storage as a minivan. I ended up having to tie luggage to the top of the car. It was a huge pain.9.6 Excellent
Oct 2015
Pros:
I was only charged for 1 day, which was correct.Cons:
That they didn't default to charging me for 2 days. It was inconvenient to have to go in and get the paperwork updated. Would have rather they did it right in the first place and we could have just dropped off the keys.Avis
6.4
Good
11 reviewsCleanliness
9.5
Comfort
9.5
Pick-up/Drop-off
7.9
Value for money
6.9
One location in Coeur d'Alene
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8.0 Excellent
Jun 2018
Cons:
Only 1 person working, took too long to drop off8.0 Excellent
Aug 2016
Pros:
Customer Service was great!Cons:
Drop Fees still too high10.0 Excellent
Jul 2016
Pros:
We got an excellent deal on our rental from Avis in Spokane Airport. The SUV had only 6000 miles and was a great vehicle for our trip. I would definitely book with Avis again. There was no hassle whatsoever when we returned the vehicle.8.0 Excellent
Jun 2022
2.0 Mediocre
Jan 2022
5.9 Okay
Sep 2021
10.0 Excellent
Aug 2021
8.0 Excellent
Jun 2018
Cons:
Only 1 person working, took too long to drop off8.0 Excellent
Aug 2016
Pros:
Customer Service was great!Cons:
Drop Fees still too highDollar
2.0
Mediocre
18 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
2.0
One location in Coeur d'Alene
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2.0 Mediocre
Sep 2017
Pros:
Service was okay! I have never had to pay so much for a rental and I've rented for years!Cons:
The cost for the rental cars!2.0 Mediocre
Jan 2017
Cons:
It was recommended to me that I upgrade my rental to a mid size car as Spokane was experiencing bad weather. While it was a good idea to upgrade the car I was given was not only known to be terrible in the snow (according to one of their own employees out in the lot) but the tires on the car were trash. I am from a state that receives regular snow fall and I am used to driving a regular front wheel drive vehicle in bad weather. The issue here was the tread on the tire was minimal. After a week of slip sliding around on flat roads and being the only car to do so I called Dollar with my frustrations and was told that the car and tires were fine and it had been inspected. Sidenote the car needed an oil change and had less then 8 percent oil life left on it at pick up. I returned the car and went with Enterprise. Still got a regular front wheel drive car and still drove on the same roads of snowy Spokane but no sliding because the tires actually had decent tread. Never again will I rent from Dollar.10.0 Excellent
Oct 2016
Pros:
The customer service took care of us very well. We got a great deal.Cons:
I had to learn how the new car worked. It's have a push Button start. I wish there was someone to show me how to work the car.2.0 Mediocre
Oct 2016
Pros:
When I got there is was raining hard and very over cast. I checked out the car and drove to my son's house. When he got into the car he noticed a little dent above the window. I checked it out and then looked at the area above the drivers window. It had similar marks but not a dent. It appears that a renter put a car top carrier on top of the car. I took a photo and then called Dollar and told them about it. When I turned in the car, I had the manager look, a Mr. Chris Carter, at the area I had called in about. He looked up the car and said no damage had ever been reported. I said it looked like old damage but when I asked him to put that into the report, he said, " I don't want to lose my job." I am afraid they are going to try and stick me with the damage even though I took a photo and called in when my son found it. I could use your help in getting this resolved. Thanks. Dick Goodnight 509-879-5947 The claims manager is Ryan Woods 509-924-9111 The damage was difficult to see and had I done it I wouldn't have called them and shown it to them.7.6 Good
Sep 2016
Pros:
I was able to find a great deal thru Kayak despite there being very low rental car availability. The car company honored the deal, and it was a good trip.Cons:
Not really a negative, just inconvenient: had to get a ride to the middle of town to pick up and return the car.10.0 Excellent
Aug 2016
Pros:
Good car, helpful Dollar representativeCons:
It wasn't clear upon my reservation through Kayak that the rental location was offsite from the airport. I had to spend $45 in Uber fees to be transported between locations for pickup and drop off.Most popular agency | Enterprise |
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Most popular car type | Compact |
Average price | $151/day |
Good deal | $91/day |