6.0
The staff were really friendly. The only red flag for them is that they tried to include always more extra things (insurance and extra coverage), even they changed my reservation and added me an extra day when i didn´t want that.Reviewed Jun 1 2023
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10.0
great costumer serviceReviewed Sep 11 2022
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10.0
Was looking forward for my mercedes but got a audi, was working but not idealReviewed Aug 30 2022
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10.0
Better directions how to get to budget office, now located in parking garage outside arrival building. Kind of bumpy footwalk outside between buildings which makes handling von luggage difficult.Reviewed Oct 28 2021
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6.0
Pros:Quick servicesCons:Kayak ne montre pas de vrais comparaisons de prix et il y a des pièges dans chacune des offres. Ici même l’assurance de base n’était pas incluse ! Je n’utiliserai plus Kayak pour ce type de services. C’est franchement trompeur !Reviewed Sep 16 2019
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10.0
great rentalPros:The facility is at the airport itself, and very convenient. There is a gas station about 1 or 2 km from the airport as well.Cons:Their computer was very slow when we picked up the car. It dropped all our information 3x as we were checking in. He apologized, but said it happened frequently. He had to reload our address and passport multiple times. It wasn't busy, so wasn't that big of a deal. If it was busy like a Monday morning, the line would be rather long.Reviewed Dec 9 2017
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7.2
Pros:East access to rental cars at the airportCons:We asked for a van and were given a dented wreck.Reviewed Sep 27 2017
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9.6
amazing valuePros:easy and problemless. eay return and pick up.Cons:they charged me in euro. they should give option to pay in USD. Also they should have tourist brochures of coupon and tip to visit in belgium. but was very happy with them.Reviewed Aug 21 2017
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10.0
Pros:the service, the carReviewed Aug 2 2017
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7.6
Good car but too expensive and very pushy desk representetivePros:The car was in good condition, featured with Diesel engine, built in nav system and other perks. The process of pickup/drop off was reasonably executed.Cons:The price is very high for the compact car. Desk representative was trying very aggressively to push for GPS/Upgrade/Insurance, when I've got a car, I found that almost everything was already there, so no need for upgrade in the first place.Reviewed Jun 2 2017
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8.0
Pros:Overall good experienceCons:One of the 2 guys that worked at the office that handed the keys was unprofessional, an made me rush a lot in order to not miss the deadline time (I needed to return to the airport to sign the contract).Reviewed Nov 6 2016
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5.2
Outdated computer systemPros:Car was a great upgrade. Very happy with the condition of it.Cons:I was picking up in Brussels and dropping off in Munchen. The Budget computer system is NOT designed to handle drop-offs in other countries. So, they had to re-book it with a fake drop-off in Brussels in order to bypass the system. It took a long time to get it set up even though I walked up with my reservation info in hand. I was told that my cost would be my original booking cost.Reviewed Oct 17 2016
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