Flight left on time and was early landing. Seats not comfortable and not enough space…
Flight left on time. Seat spacing is way too small…
It would have been better if the flight was on time
Fairly good - the seats seemed more comfortable on this flight. The staff out of Detroit were quite friendly. But they directed us to the wrong carousel for luggage. :(
Just crazy with times being pushed and pushed and pushed and gate crew at Philly super rude and unprofessional with many under stress with delays.
I liked the new boarding process. I thought the buyup options (legroom, early boarding) to be easy to request and reasonably priced. All the Southwest team from gate to in-flight were so nice.
Flight time kept changing and so did the gate. It was very frustrating
Exceptional. The gate crew responded quickly and got me onto this earlier flight as the final passenger, saving me more than four hours of wait time for my reserved flight.
The flight was delayed due to earlier issues at other airports. The crew was excellent & made it a good trip.
Boarding process of asking for volunteers to check bags goes against the system you had before with 2 bags checked free. This process is more of a guilt trip than a caring attitude toward the customer. In addition bag-size scrutiny has increased which also slows down the process of boarding. My wife said she will not fly on your airline again unless there is no other option.
It seems like most of the time theres no room for my allowed carry on bag. People are putting their things in the overhead compartment that belong under the seat in front of them. Getting tired of that!
The seats are too small/crowded. It is frustrating to be forced to sit with someone who is overweight as they crown the other seat. Nothing against the person…just the airline companies who continue(over decades!)to reduce seat sizes. Americans are fat. Those of us who are not are tired of being compromised by the airline companies who don’t faces that fact and make adjustments. Maybe have “overweight seats”? Maybe give us a discount for being forced into an uncomfortable flight due to others overweightness? Please, make adjustments…be accountable. Thanks!
The crew was great and everything went smoothly coming and going.
No outlets, plugs, way to charge the phone or service and no food on one leg o the trip, but other than that, great. Loved WIFI, the flight, the crew, the pilots, the schedule, etc. Great job. My new favorite airline!
Wonderful as always! Pleasant staff, smooth ride, and timely departure.
Flight was scheduled to leave at 6a and delayed for 5 hours due to “mechanical” issues. Everyone else on the flight received an email voucher for $24 of food for the delay, except for our group. Also the carry on luggage bins were full and the crew requested that everyone to pass their carry ons back up to the front while everyone was still standing. They gave no other direction and kept rushing the process. After all bags were sent up, they then asked for seat #s to go with each bag… They should have probably had everyone get to their sits and then pass the bags up in a controlled process.
From Las Vegas to Boise all went well. However, our flight was delayed in Boise and I missed my connecting flight from Seattle to Pasco. Moreover, the last flight to Pasco was full and I was booked on the 11:30 flight Sunday and given a hotel accommodation. However, I was scheduled to deliver the Sunday morning service at my church and needed to arrive no later than 10:00. Therefore, I booked a Delta flight scheduled to arrive in Pasco at 23:09. My piece of luggage checked in Las Vegas arrived in Pasco earlier today. I waited at the airport for over an hour last night to speak with an Alaska agent to no avail. I went back after church this morning in search of my piece of luggage and it could not be located. After waiting for 40 minutes to speak to the agent authorized to take my claim, he announced that he was closing the counter to assist on the flight line but not before providing me with a telephone number that would help me with filing my claim. Before I was able to make the call (due to other factors) I received a call from Alaska agent informing me that my luggage had just arrived and I am now waiting for it to be delivered. I deliberately took the more complicated route home to ensure that I would be home in plenty of time to prepare for myself for the Sunday service and accommodate my relatives’ needs. I believe the airport is undermanned given the number of flights coming in and going out. It was fiasco last night with three flights waiting for luggage and another flight landing within minutes. Today’s problems stemmed from a lack of cross training and a serious amount of cargo/baggage going out and too few people scheduled to cover.
The seats were not very comfortable and there were no TV screens. Boarding was pretty fast because there were so few people on such a small plane and I appreciated that they still gave us our snack and drinks, however I really wish they would come up with a good gluten-free snack.
Flight crew and flight were good. But it departed two hours late.
Pretzels are always a disappointment. Cheezits, Sun Chips, trail mix, anything else would be nice.
Pushing back flight and ultimately cancelling it after multiple changes and hours of delays. Comm were terrible as to what was going on and what options were available.
Even though we arrived early and checked in, for some unexplained reason, our bags were removed from the plane and put on the next flight. It took over 12 hours after arriving to get our bags.
Stewardess was not accommodating when I requested a second drink.
Some of the passengers are coming on board with luggage so overstuffed and/or too large that have no business going into the overhead bins.
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
Long delays at both DCA and MSP; Crew did not keep us informed (or very little). Airplane was showing signs of heavy use (not up to Delta standards). Food options for Business Class have dropped in quality. After landing we sat on tarmac for maybe 25 minutes with no provided chance to use the bathroom and crew did not tell us what was going on or give an estimated time to expect to be at a gate.
Both of my flights to and from JFK experienced significant delays. Most notably, my first flight was delayed by six hours due to crew members being affected by delays on a previous flight. While I understand that disruptions can occur, Delta’s staffing and operational planning should include sufficient contingency measures to handle situations like this rather than placing the full burden of those delays on customers. Additionally, the $12 meal voucher offered as compensation was inadequate, particularly given the high cost of food and beverages at the airport. Considering the length of the delay and the substantial inconvenience caused, I believe more meaningful compensation would have been appropriate.
I missed the flight because the Minneapolis flight was 49 minutes LATE, and the Boise flight LEFT 24 minutes EARLY!
Having to up charge for a seat assignment is not good. Delta can do better
the seat has a problem. the back had a hole.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!
Like the fact that the boarding was expedited. But the delay and chaos around the onboarding was not appreciated.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Old 757 with poor entertainment system. United no longer partners with United for free text and email. O'Hara an absolute disaster! Limited gates clauses two hour delay. Unfortunately this appears to be the norm.
The flight to America was freezing. The overnight flight back to the UK was boiling hot and the cabin stank of toilet or occasionally perfume, even though I was several rows back from either bathroom. Food was tiny portions. Two small pieces of tough and dry beef in random gravy with pretend mashed potato raking up most of it. Very little veg. Salad was ok. Wooden cutlery broke within minutes of using. Lots of old films for entertainment. Some new ones. Generally a bit rubbish.
It was a good experience, unfortunately my checked baggages were come late and not arrived on time.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
Flight staff and all was fine. Food always sucks on planes so nothing new.
Awful! We boarded and then sat on the plane for 50 mins before having to deplane due to a maintenance issue which should have been addressed before boarding. Then we had to change terminals as there was no other plane for us at the current terminal. Then we waited another 2 and a half hours to board again only to wait for 50 mins on the plane again for the snacks to be brought from the broken plane. And once we were on the flight we still only got the complimentary cookie and soda or water. No food vouchers provided even though we had waited over 3 hours for our flight.
There was a 6 hours delay in our departure. And yet, no compensation was offered. A company should be responsible for such a delay.
Little bit of trouble getting my KTN and pre-check status onto the ticket, but otherwise the counter staff were friendly and truly concerned to get it right.
Plane was delayed for 3 hours, due to situation within aa control. Information was shared poorly. We sat on tarmac for over 40 minutes after the 3 hour delay.
Couldn't make the flight because connecting flight was canceled.
The flight could have actually taken place. Canceled flight and no option to rebook that day.
Missed connection from delays and times changing multiple times and then involuntarily booked on another airline next day
Although there was an unfortunate delay, everything with the boarding and departure process went smoothly.
Flight delays for communication overall not a good experience uncomfortable on the plane. Person in front of me reclined his seat, putting them inches from my lap.
the plane was so hot!! the air-conditioning was barely blowing. The flight was delayed, and we had to sit on the hot plane before take off for an extended amount of time, waiting on international passengers. Would not have been so bad if it was not so hot. They said it would get better after take off, but it did not.
