Pros: I got a very nice car and it was easy even on a Saturday!
Jan 18 2017
A Dodge FWD Journey is NOT a Toyota 4-Runner AWD O
Pros: Was clean
Cons: WAS NOT an AWD OR 4WD like advertised and the counter person says to me after stating I need to drive into the Sierra Nevada, VERY SNOWY, mountains..."Well at least it's not a rear wheel drive car"?
I have rented several times from Hertz. The last time was what I paid for.
This time I paid $391.00 for a 1 day rental of basically a mini van?
A fwd car/mini van thing is NOT even in the same classification as a Toyota 4-Runner AWD SUV...obviously Hertz is trying to BAIT and switch for a lessor vehicle and is basically false advertisement...
Mar 22 2017
rudest counter persons ever
Pros: it's located closest to my home.
Cons: looked up hertz payment info online, and noted that some outlets do not accept debit cards. called the branch to speak with an agent, and was assured they do accept debit cards. got a ride to the airport, and was told they DO accept debit cards, but only on arrival to the airport with a valid flight boarding card.
my ride had already departed. no other local companies had any cars remaining, there is no reception for most cell phone carriers. the agent next door (national, avis) did not have cars available, but at least called the airporter so i could get home ($40). i found a car 2 days later, for $90+ more, so they cost me over $100 because they do not bother to provide accurate payment info.
jacob and melissa were slow, and rude throughout,. other than offering to let me make a local call, they did nothing to make this attempted rent anything other than miserable.
Aug 5 2017
Pros: The car was ready when we needed it; friendly clerk.
Cons: Bummed out that the car was NOT clean. They didn't bother to wash the car or windshield, inside not vacuumed or cleaned out, and even had some granola bar wrapper left in car. When we reported the unclean car (when we returned the car) they said sorry, but they were short staffed.
Aug 15 2017
Bate and switch
Pros: that they had a car
Cons: That all they had was a subcompact car and not the standard size car I ordered