Pros: Avis rental car at HSV has consistently delivered great cars and great service for every rental and is superior to most of the other rental options at the airport. Good car selection and great staff
Apr 19 2016
Superb service all around
Pros: Toyota Camry was a great car. Comfortable, economical. Avis attendants were professional and prompt.
Cons: Can't think of anything.
Jan 15 2017
Pros: They charged us extra for miles and picking up an hour earlier. Won't use Avis again.
Feb 5 2017
Easy and wonderful staff
Pros: You get to pick up/drop off at the airport. Right at the airport. Wonderful bonus
Jun 1 2017
Pros: Was not able to get my rental through Avis, very poor service.
Pros: I liked the roomy vehicle that I rented it was very comfortable.
Cons: I didn't like the fact that I was misinformed over and over from start to finish, and I won't be renting from Alamo again.
Sep 13 2016
Pros: Great rates and car in good condition
Oct 10 2016
do research ask questions
Pros: The price of the rental car.
Cons: I don't recommend Alamo because most people I know don't own credit cards. We don't have one and this resulted in us taking a chance on A) getting stranded or B) wrecking. The only good thing here was the rental price.
Nov 13 2016
Smelled like gas
Pros: No lines/no wait. Very friendly @ HSV airport.
Cons: The car had a very strong smell of gasoline inside the vehicle. Also NONE of the outlets worked allowing us to charge cell phones. Phones died. We were w/o GPS.
Pros: Car was clean, pick up quick (< 5 mins), and tank filled when picked up.
Cons: Final price was twice what was quoted despite no damage/use out of the ordinary. Asked for no additional insurance, but was presented with two confusing options at checkout (partial or full), neither of which were explained clearly or given the impression were actually optional. Will be a while before I rent from either Alamo or National again.
Feb 8 2017
Long wait at hav to pick car
Pros: Nice car and features. Clean. Easy drop off.
Cons: Pick up was delayed. Also I felt cheated that after the booking the agent told me i have to wait while they have to clean and refuel the car and did not even bother to say how long. I probably waited 30-45 min including time spent in line
Pros: Overall very good, car was clean, easy pickup etc
Jan 26 2016
Cons: They didn't tell me when I made the reservation with my DEBIT card that there would be a $200 more deposit to even receive the car since i do not have a major credit card. And even then they wouldn't take my debit card bc its prepaid. Luckily i found a rental car with another company that worked with us.
Jul 10 2016
Pros: Service was friendly and prompt. Car was very nice.
Cons: I called to extend my reservation one day. The staff was happy to help me and informed me that all was in order to have the extra day at the same rate. Upon check out, I was surprised to find an "extension charge" for adding a day.
Pros: Enterprise is always such a pleasant experience for us. Staff is always friendly and the vehicle was clean and well appointed.
Cons: Nothing we didn't like. I'm not a fan of Ford, but the Expedition was a nice ride.
Nov 26 2016
The car was not clean and smelled like smoke
Pros: I liked the car for price. The pick up was fairly smooth after I located them in the airport garage vs the lobby where the other rental counters were.
Cons: All of the mirrors inside and out had a sticky oil substance dried on them and it reeked of smoke that never faded away.
I requested a hard copy of my contract but never received one and was charged a 20% deposit that I did not know about when I reserved online.
I was also charged daily for XM radio without my knowledge. I had it removed when I saw it on my receipt by going to the counter and requested it.
Feb 18 2017
Drop off in morning nobdody was around for a 10 mi
Pros: I didn't like the type of vehicle originally given; they swapped the car out for something more to my liking, no questions and no hassle.
Jul 25 2017
Cons: Specifically asked at Nashville if I could change my payment method at drop off (different location) and was told yes.
At drop off they said they can't do it, that I need to call Nashville, and they can.
Called Nashville and they can't do it over the phone, I need to go to that location (i'm in a different state now).
Called customer care- and they just had an attitude with me telling me if I want to change it I need to go to Nashville.