Pros: I thought the rep was friendly and helpful. No pressure, quick and knowledgeable.
Feb 20 2017
Pros: Absolutely nothing
Cons: Get there and the internet was down. Then they said I couldn't use a bank card. I had to find another company and spend extra money because I had to get to a job by the next day. If it is not posted on web site about credit cards only how are people to know and be prepared. Never again. I'll use hotwire like I have in the past. Never had any issues with them.
Mar 17 2017
Great drop off process
Cons: The store needs much better signage.
May 7 2017
The guy David at the Tuscaloosa Al location was great. Very patient.
Pros: He was a great representative of Hertz
May 7 2017
Jul 3 2017
Easy drop off
Pros: Easy drop off and ride back to my house.
Aug 17 2017
Chicken bones under the seat
Pros: The age of the car and the gas mileage was great.
Cons: I had to wait for 5 hours for a car after pickup time and then when I finally got the car it was filthy and needed air in the tires. There were chicken bones under the seat, dog hair on the passenger seat and greasy fingerprints everywhere. I had to wipe down the inside of the vehicle just to use.
Pros: It was very helpful that we could pick up the car in a non-airport location and drop it off at the airport we were flying out of.
Cons: We had a reservation but had to wait for the car to be cleaned when we arrived at Enterprise. The cleanliness of the car was fair, but not great.
Sep 17 2016
Pros: Not much
Cons: The car I reserved was not ready. Employee was rude and stopped helping me to eat a biscuit. Had to get manager who was not much help. Upgraded to a Cadillac with broken touch screen dash. Only allowed Spanish language. Bad experience
Mar 18 2017
Pros: Staff was friendly and expeditious. Return was just as quick and painless.
Cons: It was raining.
Jun 5 2017
Cons: I never made it.
Jun 25 2017
It was OK it could have been better
Pros: It was OK it could have been better.
Cons: Hey just picked up the car had a little problem with it before I went out of town had to fix flat, had a screw inside the tire . I called back to Enterprise they wanted to put me in a van I said I wanted something like the size car that I rented and paid for . They said they didn't have anything and I ask if I could drive to Birmingham , he said that it is Father's Day weekend and then they said they didn't know if they would even have one at that location. It didn't sound like they want to really take care of my problem so I didn't like the manager He seem to have an attitude that I was calling about the rental and I am a company
Pros: I wanted to be charged from my debit card but they charged me from my credit. Why I was forced this
Apr 7 2017
Went to get car
Pros: The rental price.
Cons: Credit report refused me to be able to rent car. Since reservation was made on line over the weekend it left me scrambling to get a rental. I would have been willing to pay a double deposit to secure car.
On a side note, when you are dealing with an emergency, this is not how you want to be handled.