Pros: Thanks to Ryan at Hertz my rental experience was great overall and I would definitely give them 5 stars.
Initially I would give Hertz 4 stars for pickup b/c there is no option to request satellite radio through the online reservation and when I arrived for pickup they only had one car with satellite radio, which also happened to be a car that was damaged by the previous renter making the passenger door hard to open and causing a loud scraping noise as its opened which made everyone who opened it jump. This made for a few funny scenes with people. Thankfully, as it was my only option, this car turned out to be top notch otherwise. Leather interior with electric seats, and even a powered rear view mirror, which made driving at night so much better without the glare of headlights. Then at drop-off Ryan really came through and even got me a ride home, which is why I give Ryan and Hertz 5 stars.
Cons: Need options for satellite radio, GPS etc. available through online reservations, including those made through 3rd party websites so that what I have reserved is ready for pickup.
How would I know which car to select in order to have a powered rear view mirror which shades the glare from headlights at night ? Is this something that comes with every premium rental or is it something only available on certain makes or models? The online reservation system needs that sort of specificity in order to avoid having to call.