Cons: Horrendous waiting time (about 20')
The car had the flat tyre and oil change lights on the whole time
Sep 13 2016
Pros: - Location was good.
- Return was hassle free.
Cons: - Car given was not as per contract.
- When staff was asked that change the car, they offered smaller group than paid for. Even when asked that if they can check what vehicles are coming in so that I can wait but they could not advise me.
- Insurance charges were more than the rentals. (They charged Euro 749.90 for 14 days and same product was available from Allianz insurance for USD 175.) That is the huge difference. Due to time has lapsed I had to take up the insurance from Budget.
- Car Kilometers were wrong as per ODO meter and rental agreement.(Car rental agreement was showing 952 KM lesser than actual KM on the car)
- Car was damadged on more places than shown on the rental agreement documents. It was pointed out to them but why customer has to go through this hassle.
- I will not rent any car from Budget in future.
Feb 4 2016
Cons: The cost ended up being far higher than the booking cost, as other reviews have noted. Toward the end of the trip, I needed to change the date of return. I tried to call the office several times but there was no answer. I called the main office and they said they were unable to help. (I also note that the phone tree was entirely in German with no option for English, which made it extraordinarily difficult to navigate!) I ended up returning the car late and being charged a handsome fee.