10.0
Easy to access the car. A BIG problem is that the car was given to us without any oil!Reviewed Oct 16 2023
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7.6
Pros:The staff was friendly. Everything was fine.Cons:The queue to get the car took about 30-40 min. This is the main problem. There were only two desks open.Reviewed Sep 24 2019
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8.8
Pros:Staff was friendly. Drop-off was fantastic.Cons:There was a VERY long wait for pickup. We waited in line for 45 min : about 25 customers in line, only 3 attendants to process everyone. To compensate us for our patience, we did receive a discount.Reviewed Jun 24 2019
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7.6
Pros:Pick up was easy.Cons:Car was not very clean and d off was a mess but it was Labor Day.Reviewed Sep 7 2017
review from![kayak]()
10.0
Easy, professionalPros:Rapid polite service, great car, very easy drop off.Reviewed Aug 13 2017
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4.4
Hidden feesPros:The car was niceCons:I bought insurance when reserving the car, but when I picked up the car, the person at the counter told me that my insurance doesn't count and that I have to buy insurance at the counter.Reviewed Aug 9 2017
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2.0
Cons:3 hour que to get to service desk to get the rented car Missed my appointment thank you very muchReviewed Jul 31 2017
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10.0
Cons:nothingReviewed Jul 27 2017
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2.0
Pros:- Location was good. - Return was hassle free.Cons:- Car given was not as per contract. - When staff was asked that change the car, they offered smaller group than paid for. Even when asked that if they can check what vehicles are coming in so that I can wait but they could not advise me. - Insurance charges were more than the rentals. (They charged Euro 749.90 for 14 days and same product was available from Allianz insurance for USD 175.) That is the huge difference. Due to time has lapsed I had to take up the insurance from Budget. - Car Kilometers were wrong as per ODO meter and rental agreement.(Car rental agreement was showing 952 KM lesser than actual KM on the car) - Car was damadged on more places than shown on the rental agreement documents. It was pointed out to them but why customer has to go through this hassle. - I will not rent any car from Budget in future.Reviewed Sep 13 2016
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4.4
Cons:The cost ended up being far higher than the booking cost, as other reviews have noted. Toward the end of the trip, I needed to change the date of return. I tried to call the office several times but there was no answer. I called the main office and they said they were unable to help. (I also note that the phone tree was entirely in German with no option for English, which made it extraordinarily difficult to navigate!) I ended up returning the car late and being charged a handsome fee.Reviewed Feb 4 2016
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9.2
Cons:The car was not clean: some garbage was on the floor between front chairs.Reviewed Nov 24 2015
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7.2
Pros:Nice car Friendly staffCons:Horrendous waiting time (about 20') The car had the flat tyre and oil change lights on the whole timeReviewed Oct 13 2015
review from![kayak]()