Pros: The car was okay but would have like a heads up on e15 gas required.
Cons: There was a 200$ deposit not listed on your website along with the rental cost. Oh and then when the 200 was paid was told there was a extra driver fee ( ya would think for over 1000 miles they would want 2 drivers) but never charged then added back on when we returned car. No one seemed to have an answer as to how the reservation ended a day earlier then i had paid for already. Worst company i have ever dealt with.
Apr 25 2017
Good car and helpful service but reservation location was incorrect
Pros: All the Hertz staff were very helpful and did what they could to make resolve annoyance.
Cons: When I tried to pick up my car at the airport the Hertz rep apologized and said the price I paid was for an offsite location. The airport makes them pay an additional 27% tax for onsite pickup. They offered to drive me the 3 blocks to the offsite location or I could pay the extra 27% to pickup at the airport rental car site. I opted to take the short ride. The offsite rep setup my contract to allow me to drop off the car at the airport site on my return.
Jun 17 2017
Pros: Cheap car, airport location convenient.
Cons: My pickup wasn't at the airport location, it was across town which wasn't clear from my booking. Changing to the airport location wasn't an option.
Jun 21 2017
Good, but cold inside
Pros: Drop off was fast and easy
Cons: Guy would helped me on arrival seemed arrogant and otherwise distracted. It was freezing inside with only a couple seats, not enough for everyone waiting.
Jun 26 2017
Pros: Unfortunately what we liked has been overshadowed by being over charged MASSIVELY
Cons: I'm currently waiting for over $500 in charges to be dropped off of our account!
We were told it would be about $300+ because there's a security deposit and including our rental which would have been only about $110, we were expecting that and it would be returned once the car was checked in on Monday morning.
Well it's Monday and they have charged us over $500, so waiting to see if this will be corrected and our card will be only charged the $110 that we were told, we also took video of our car when we dropped it off and it was fully filled with gas and nothing wrong! So this could change but need the $500 dropped FAST HERTZ!!!!
Jul 2 2017
Bummer at Hertz
Pros: The car was clean, it ran well.
Cons: Agent was not so pleasant, Didn't have a map to point me in the right directions. Gave me the wrong directions
Jul 2 2017
Pros: The location is great!!
Cons: There were 3 open mini-bar bottles in the back of the car.
Jul 10 2017
Pros: Amazing price, great car!
Cons: Nothing. Worked out perfectly and great price!
Jul 23 2017
Cons: Pick up time was noon but they closed at noon. Felt rushed getting there once I found this out.
Jul 27 2017
Pros: Smooth process and easy drop-box for leaving the keys.
Cons: Small location, could use another employee on a busy Saturday.
Pros: Upon arriving to pick up the car, I found that my husband had accidentally reserved the car, online, for the following weekend. The sales representative was very helpful in changing the rental dates and accommodating the later time of day I needed for returning the car. He did this in a way that enabled me to retain the lower rental price that was available through the online vehicle reservation, all without my even asking. Great customer service.
Oct 31 2017
Bumped price 300% higher than quoted reservation
Pros: Clerk was very polite and professional even when system didn't work right and had to 'argue' with other staff on phone. He apologized many times.
I still won't use Avis again.
Cons: The price
The dishonest quote
The last minute change to the online reservation
It took so long, staff had to apologize to others in line and send them to a different counter. They expressed how they did me a great favor by reducing price down to merely double the price quoted in my reservation.
Nov 23 2017
Pros: The service, location and price were all outstanding. I was in and out in under 10 minutes, the car was clean and the attendant had turned it on so it was warming up for me on a cold day, and the price was absurdly low for the day before Thanksgiving. Best experience with a car rental ever.