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Pros: The crew was amazing. The food was good

Pros: Crew is amazing

Cons: Nothing

Pros: meal

Pros: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.

Cons: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.

Cons: They do not offer free bags to America anymore.

Pros: Crew have specific instructions and we're lovely

Cons: Recommending people don't push the seat back as the coach class is very tight

Pros: Great crew, smooth flight

Pros: Very professional, engaged and polite

Cons: Water

Cons: More leg room More gluten free food options

Pros: IFE, good system, GUI, and good content, various options and languages.

Cons: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.

Cons: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.

Pros: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC

Cons: Everything

Pros: Courteous and attentive crew from baggage check in thru baggage claim.

Cons: Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food.

Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized

Cons: Checking in bags and printing boarding passes were long unorganized lines of people

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines

Pros: The crew members are super friendly and caring.

Cons: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.

Pros: The crew was excellent! Great service.

Cons: More options in movies of other languages.

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: The price

Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Cons: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay

Cons: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight

Cons: Food options

Cons: The flight was delayed for approximately 3 hours for mechanical problems.

Cons: I got two basic economy seats and no seat assignment until after other passengers had already started boarding. The gate agent showed up late so it was a hassle to get to the counter and find out where I was sitting. Then there was a long backup on the gang way, and we still couldn't get on the plane. We were delayed sitting on the tarmac for an extra hour, the crew could have given us drinks or snacks then.

Pros: There was a seat between myself and the window passenger... more room to spread.

Cons: As with any overnight flight not enough lights-out time.

Cons: Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED

Pros: We were early

Cons: The food

Cons: Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first.

Pros: The crew was excellent! Great service.

Cons: More options in movies of other languages.

Pros: The crew were very attentive and there was a large variety of in-flight entertainment.

Cons: I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth.

Pros: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.

Cons: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.

Cons: You have to pay for your food. What’s up with that?

Cons: More comfortable seats

Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.

Cons: Food could be better.

Pros: The crew was very attentive and willing to assist with everything.

Pros: Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew.

Cons: Boarding staff was rude Bus transport from plane to terminal

Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Pros: Arrived safely

Cons: Warm bus at the Reykjavik airport

Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.

Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.

Cons: First they good have actually kept the flight. Instead I was rebooted on a flight that will get me home over three hours later than originally scheduled. And it could be even later since my connection is already delayed.

Pros: Clean aircraft.

Cons: Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.

Pros: I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service.

Pros: The crew members are super friendly and caring.

Pros: Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew.

Cons: Boarding staff was rude Bus transport from plane to terminal

Pros: Was on time.

Cons: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.

Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Cons: Warm bus for the transfer from one plane to the next!

Pros: Yes-yes

Cons: All good

Cons: Size of the seats

Cons: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Pros: Crew was great

Cons: Nothing

Pros: Yes it was a smooth comfortable flight

Cons: Everything was fine