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Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"

Pros: "The crew very professional. My flight was on time."

Cons: "We arrived around 39 minutes early and the whole process was very smooth"

Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"

Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."

Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"

Pros: "Nothing"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"

Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."

Pros: "Calm and safe, just like I like it."

Pros: "Short lines"
Cons: "Seating arrangements"

Cons: "The carrots were hard and the bread was cold."

Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."

Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."

Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."

Pros: "No"
Cons: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."

Pros: "All good."
Cons: "Price"

Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."

Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."

Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"

Pros: "Son got wings, so was happy."
Cons: "No entertainment."

Pros: "Flight attendant in first class was amazing."

Pros: "Friendly"
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"

Pros: "Nothing"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."

Pros: "I was given a complimentary upgrade."

Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."

Cons: "It takes time and worries to find the air train and Aeroflot registration."

Pros: "My flight was great. Boarding was easy and the seats were comfortable."

Pros: "I needed to run real fast to the connection flight and gladly got there on time."

Pros: "The service was amazing , the staff was honestly friendly and nice"

Pros: "Great service, nice agent friendly"

Pros: "Very friendly and professional gate agent and flight attendant"

Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"

Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Pros: "Nothing"
Cons: "Cancelled my flight because I lost one of the arms"

Cons: "Layover"

Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"

Pros: "N/A"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."

Cons: "Had a death in the family and no one would help me get back home"

Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."

Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."

Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."

Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."

Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"

Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"

Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."

Pros: "The in-flight service was good."

Pros: "Nothing"
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"

Pros: "Delta's free in-flight wi-fi for entertainment (movies, tv, music) on your own device is a big plus. Not so easy to find (there's sparse information in their magazine or seat-back brochure), but once you find it there's a wealth of options."

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "N/A"

Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."

Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"

Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Cons: "Larger meals."

Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "wasn't able to take the flight since I missed it"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Pros: "I slept pretty much the whole time"

Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."

Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pros: "Good service onboard, good food. On time."

Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"

Cons: "sardines!"

Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."

Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."

Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Pros: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Cons: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."

Pros: "Staff was excellent. Entertainment options pretty good."
Cons: "Seems very dated. Business Class felt cramped and not very luxurious."

Cons: "nobody from justfly and kayak even tried to argued that I didn't missed the flight and I was one of hundreds that was in line way before flight time"

Pros: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."

Pros: "Good"
Cons: "Breakfast"

Pros: "Power in every seat. Great headphones. Solid in-flight entertainment."

Pros: "It was a comfortable, professionally (British Airways) managed flight at a good price."

Pros: "Great plane Flight attendant Caroline fantastic"

Pros: "Not much."
Cons: "Loading was like a cattle car. Drinks were slow to be offered. No drinks until after food was served more than one hour into the flight. No one ever seemed to check if I needed anything. When I did, there was no call-button. Seats were from the 90's and VERY narrow. I would NEVER pay for First/Business class on Finnair again. It was very poor."

Pros: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."

Pros: "All went smooth"
Cons: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."

Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"

Cons: "It was delayed uncomfortable and terrible service"

Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."

Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."

Pros: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"

Pros: "Food, not crowded, small plane"
Cons: "No individual tvs"

Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"

Pros: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it"
Cons: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable! Not just the lack of sufficient leg room (especially when the person in front reclined) but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered. Overall, a terrible experience."

Pros: "Lenght of flight"
Cons: "Babies crying :("

Pros: "British Airways did a very good job with everything. Pleasant crew,helpful attendants and great enterntainment. I loved the flight :)"

Pros: "Head phone jack was not working in my seat."

Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."

Pros: "Crew was generally friendly. Leg room in coach was ok. The price was good."
Cons: "Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us."

Pros: "Smooth flight given the tough turbulence."
Cons: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."

Pros: "On time departure and early arrival"
Cons: "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was 1996 and not 2016."

Cons: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable. In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected."

Pros: "Liked the upgrade seat"
Cons: "Food was aweful both the dinner and the breakfast the following morning ."

Cons: "very old plane, food choices limited, entertainment system not working"

Pros: "Got a very nice vegetarian meal"
Cons: "Entertainment system didn't work"

Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Pros: "Nothing"
Cons: "Old plane, noscreen on seats,, can't choose movie, no charger and USB. Terrible food Very expensive for the price"

Cons: "Finnai leased this plane from EuroAtlantic. The seats were uncomfortable, entertainment system didn't work, crew was careless... It was a light from horrow! Plane was at least 20 years old!"

Pros: "Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable."

Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"

Pros: "Great flight. Check in had to be done manually but the agents were plentiful and it was quick and easy. Great movie selection on the flight and the chicken and rice tasted great as well. Would recommend this airline."
Cons: "No issues."

Pros: "other than that, the flight was fine. did not sample the food"

Cons: "Excellent"

Pros: "the crew was good and helpful. They should be paid more."
Cons: "ALL my print outs say FINNAIR, your asking about my FINNAIR flight, all says FINNAIR, so I go to the airport and wait 30 precious minutes at the FINNAIR counter to check in ( there was no self check in computers) only to be told Ah, you are not on FINNAIR, you are on American and must go to the American counter. I was given my itinerary back and rushed to American and began to self check in only to realize in the rush the woman had not given me back my passport. So, I rushed back to get it, loosing more time, only to find she had given it to another agent at another American counter but not at the check in area, and it took more time to find out who had my passport. I made my flight, but if ALL says FINNAIR, how am I supposed to know that I should instead be looking at fine print to discover which airline I am actually flying on and waste time!!!!!!! It should state CLEARLY that I need to check in at the American counter. In flight entertainment was really poor in comparison to other airlines on international flights."

Pros: "I reach my destination."
Cons: "Boarding was 20 minutes late. Food ... poor quality, no coffee Really a poor plane."

Pros: "No one was traveling, airport calm, preTSE always nice This wasa codeshare--actuallyAA"
Cons: "no comp,lints"

Pros: "Good footroom in Main Cabin Extra."
Cons: "Delayed 5 hours. No power or individual VOD at seat."

Pros: "I had tsa which started the trip in a wonderful way! On time. Captain seemed nice and competent. The crew nice too."
Cons: "I flew American not finnair. Very confusing. I paid 65$ for a better seat. It was further forward but not worth the money and the others around me I don't think they paid extra. No movies. Couldn't see the screen."

Cons: "Small seats and no in-seat entertainment."

Pros: "I enjoyed the entertainment on flight"
Cons: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty. Food and service was just ok."

Pros: "The entertainment was really up to date and easily accessible"
Cons: "My flight was delayed but I was able to catch my connection flight. (After running through the Madrid airport). Then when I arrived in Berlin I come to find out my bags were still in Madrid."

Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."

Pros: "The flight was not full. Dinner was delicious."
Cons: "1 hour delay for repairs before take off no overhead light when I wanted to read"

Pros: "Nothing"
Cons: "Sat on Tarmac for 1.5 hours. Apparently something was wrong with the plane. And then we waited for a mani tenancy log to get signed. Typical American Airlines garbage."

Pros: "Nice new plane"
Cons: "Seats too narrow"

Pros: "i liked the flight attendants. the mac n cheese was good but it was a very small portion."
Cons: "the man next to me was huge abd sittung on top of me the whole time. he was nice but for $750, i hooed to have my own seat."

Pros: "New aircraft"

Pros: "Crew"
Cons: "Seats were very close and movies ok"

Pros: "Comfortable seats"
Cons: "WiFi was not working. Flight was 2 hours delayed"

Pros: "Entertainment was fantastic!"

Pros: "It was a quick, short flight."
Cons: "My bags did not make the connection, which is crazy considering I was in Dublin for about 7 hours. It was not a quick layover, and my bags should have been on the plane with me."

Cons: "Told us to pick up stroller in Dublin. Get there and we are told that is not possible. Of course we not have arrived at our final destination without said stroller. Seats are on the pitiful side of the spectrum and gets a bit old being nickled and dimed for drinks, sodas, food. . ."

Pros: "easy boarding"
Cons: "seats"

Pros: "Food was excellent and the movies were free."
Cons: "Our seats wouldn’t lean back. Other people’s did however."

Pros: "Very comfortable seats and excellent onboard entertainment. Friendly crew"
Cons: "The breakfast burrito was not good quality. Also, gluten free options would help me"

Pros: "Crew outstanding"
Cons: "Boarding is outside."

Pros: "The pretzels."
Cons: "The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8."

Cons: "- My seat was broken and could not recline. This not only made the 9 hour flight uncomfortable, but even more so when the person in front of me reclined their seat fully. - I understand it's Aer Lingus' policy, but I have never experienced--in my many travels--paying for alcohol on an international flight, especially cash only. - Regarding the above, I had to remind the flight attendant three times that she owed me change, and each time I was greeted with a sneer and, "Yea, we don't have it yet". It was not so much the money, but the incredibly rude service and charging for what should be a free drink! Some of the stewards (on the opposite side of the aisle) seemed very friendly and accommodating, but unfortunately, the two ladies on my side made me feel like a burden rather than a welcomed customer. - I guess it's, you get what you pay for...but I was just surprised at "breakfast" being tossed a box with a burrito--no napkin, utensils, plate, nothing. I won't be flying Aer Lingus again."

Pros: "Entertainment was the best thing about this awful airline flight."
Cons: "Food was awful. Worst Ive ever had in around 200k miles of flying. Food service was rushed. i.e they asked me if I wanted coofee or tea immediately after serving my main meal. My son was feeling unwell due to asthma and asked for water. He got a lesson in manners and etiquette as he didn’t say please. I asked another female staff gor water. She didn’t respond so I waited a few minutes before askinfg again. She snapped ‘ I heard you!’ Made me feel uncomfortable asking for anything and that I was a nuisance. Seemed they could hardly wait to serve dinner and turn the lights off. I’ll be taking my own food on the return flight. I’m not expecting gourmet on an airline however this food was inedible"

Pros: "The seating was comfortable"
Cons: "The fact you even had to pay for coffee is absurd . There also should be some in flight entertainment"

Pros: "On time and friendly"

Pros: "We felt like we were flying in a cheap local airlines."
Cons: "The seats, the food."

Cons: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."

Pros: "US preclearance in Dublin No immigration wait in Boston"
Cons: "Coffee was terrible Sound in the headset was hard to hear. Seat had to be manually pulled to vertical My ear buds would not fit the 2-hole system on this plane"

Cons: "Mechanical issues"

Pros: "Movie selection and availability"
Cons: "Boarding was late Water was offered only at the beginning"

Pros: "Direct flight LAX to Dublin with no lay overs"
Cons: "No toilet paper or paper hand towels in the bathroom. Early on in the flight I went to ask for toilet paper and was given a nod. Tried a different bathroom and no toilet paper there. Servicing the toilets on the full flight was neglected."

Pros: "He crew were nice."
Cons: "The flight has an hour delay from LAX that caused me to have 20 minuets catch my connection flight and I did not receive my bag. I’m on vacation for 5 days in Hamburg and I’ve already lost 1 day to go out and explore the city. This was my first time flying with Aer Lingus and I unfortunately will be my last time."

Pros: "TVs on seat-backs, good selection of movies and television, USB charging outlet on seat-backs"
Cons: "Every seat came with useless headphone sets: the jacks were for an older model of plane. Flight attendants warned passengers that they had some headsets that would work, but were keeping them reserved for children, so not to bother asking for them. Flight took off more than 3 hours late and airline took no responsibility for delays. Blamed LAX contractors for everything. The airline is responsible for who they do business with. Because of takeoff delays, food and beverage service was also badly delayed. Had to beg for water several hours in, and was brought a single small cup."

Cons: "Our flight from LA to Dublin was cancelled day of and the airline put us on another flight. We came to find out that they did not place my fiancee and myself together. We tried talking to the crew but they seemed apathetic and uninterested in helping us. The said the flight was full and everyone checked in but after boarding we found many open seats.. while on the plane I requested help trying to relocate seats so we could sit together and not a single steward would help us. In the end, we finally found seats on our own... Very unhappy throughout the entire journey the quality of service. Never flown with such rude and unaccomadating service personal."

Pros: "The flight attendants were lovely... what was wrong with this plane was not their fault and they did their best."
Cons: "Not only was my seat cushion lumpy and extraordinarily uncomfortable, the seat back was broken. My video monitor was as well... Possibly the worst overseas flight I've ever taken...10 hours of pure torture. Never again."

Pros: "Crew was attentive and efficient. The flight was smooth aside from the minor turbulence."
Cons: "I sat in a seat with a broken entertainment screen and the WiFi was so slow it was unusable. The seat I sat in also would recline on its own at times. It made for a very long annoying and boring flight."

Cons: "No complimentary drinks of any kind."

Pros: "The flight was very bare bones. Entertainment system froze up half way into a movie. You had to pay for wine with dinner. Even on budget carriers, wine is included with meals on the long hauls. Half a cup of water was served twice during the flight. The cabin was kept quite cold. I wore thick socks and slippers throughout the flight, but had to use the small blanket provided to keep my feet warm. Glad I had a heavy coat! I will avoid this carrier on any long hauls in the future."
Cons: "Dinner not too good. Breakfast very poor. Cold flight. Entertainment not working. Avoid for long hauls."

Cons: "Tight plane. Curry? Really? Couldn't get boarding pass for partner airline until I got to the airport. Never again! Amateurish airline. Directions from staff made us go through security again."

Pros: "The staff was very courteous and nice. The dinner and breakfast were good quality. Highly recommend Aer Lingus"
Cons: "We had a crying baby behind us and the parents didn't do anything to alleviate the situation"

Pros: "The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast."

Pros: "I was surprised at the minimal effort that went into that transatlantic flight. Disgraceful. I'm turned off enough to never fly aer lingus again. It was barely two steps above Ryan Air."
Cons: "The food looked like one put any effort into it, the coffee only came with milk and no milk substitute, there was only one kind of tea--no decaf and no herbal tea, and no butter substitute for people with dietary restrictions. Just a complete unthoughtful shame. My back is still sore from the lack of ergonomic considerations in seating. The blankets were cheap and thin and the plane was loud with no complimentary earplugs or sleep masks. Awful experience."

Pros: "Seats are comfortable, information freely given by pilots and crew, entertainment and food first rate, all in all a much more pleasant experience than I expected for a long cross ocean flight."
Cons: "It is necessary to get up and move around on a long flight and it just isn't easy with the seat configuration."

Pros: "Friendly staff"
Cons: "The worst (hardest) airline seat I have ever endured! I dread the return home"

Pros: "The food was good the flight was average. The airline staff was very friendly and helpful."
Cons: "The seats were very small not enough legroom. The armrests didn't fold up completely."

Pros: "Crew was very pleasant and efficient. They did give us a voucher for a snack while we waited"
Cons: "Had a delay of nearly 3 h for maintenance issues, then once plane at the gate boarding was further delayed due to a fuel spill on tarmac when fueling the aircraft"

Pros: "The boarding was very efficient and overall the staff was very nice."
Cons: "Seat reclining are horrible. No space to eat, read or enjoy the entertainment. Seat cushioning not existent, and food quality is poor."

Pros: "Called the customer service to attempt to check-in online wasn't able to do it.the rep was hard to understand and he decides to hang up on after waiting 18 mins.called 2nd time I was on hold 15 mins asked for a supervisor. I told to call aer lingus to check in."
Cons: "The flight one flight attendant was just rude before take off my blanket was on my sit, she takes it and puts it inside the overhead and says you can get it back once we take off. Don't understand the meaning of that??? Then the same attendant was giving out breakfast sandwich I had to convince her that my son didn't get a sandwich. They walked by with the coffee cart she COMPLETELY IGNORE ME. Same thing for water. Bad experience with customer service center and one nasty attendant."

Pros: "Everyone very helpful"

Pros: "Friendly, helpful crew"
Cons: "The snack at end of 8 hour flight was a fajita (good), but no soft drink offered with it, just tea or coffee."

Pros: "I was satisfied with the ease of boarding, and the flight was relatively comfortable."
Cons: "I did not appreciate the airline encouraging us to pay for an upgrade on seats that did not merit an upcharge. The entertainment centers did not work well (or at all) on either leg of our trip. The crew was not generous with water and acted a little put out when we asked for anything."

Cons: "Not able to ceheck in on line and then was put on standby for a ticket I purchased in January. Others in my party got their seats at the airport when they checked in. Two of us were put on standby. Food had a problem with coordinating serving and there were few liquids offered for an overseas flight where it is important to stay hydrated. One liquid with each meal. If I had known I would have bought water at the airport before boarding."

Cons: "After getting to the airport with 3 plus hours to spare I still couldn't get a seat until 40 minutes before take off. On my first leg of the trip my boarding pass stated I was a "Stand By". That was incorrect I paid full economy fare. The twenty four hours before my trip instead of being filled with anticipation was more a management of anxiety. So everything leading up to the trip overshadowed the actual flight experience. We did fly Aer Linus, but that was booked through British Airways. Also screen to choose movies, TV programs need some new screens not easy to press and get a response."

Pros: "Great crew food was good timely and professional."
Cons: "Need headphone adaptors. Airline headphones terrible."

Pros: "Not much"
Cons: "The ladies who checked in our bags were incredibly rude to me, my mother and my husband. On top of that they forgot to add the tags for Rome on our luggage so they got stuck in a connecting flight in Chicago. When we asked the supervisor to tell the people in luggage claim to forward our luggage to Rome when we were in Chicago (because of course the connecting flight only gave us 40 minutes to get to our flight to Rome so we didn't have enoughtrime to check our bags a second time), he said no. What would it have killed the guy to make a simple phone call? The alternative was to wait a day or two to see if maybe we could catch another flight to Rome with our luggage. I've never made a complaint before and I've never really made review because I don't it really accomplishes anything and I'm sure the idiots at American Airlines will never see or care about this, but I was extremely disappointed. They didn't get any empathy from your employees not even an im sorry, and I get that this job is hard but I have the same job too and I suck it up and still try to empathize with my customers. Oh well... it is what it is. The Airlines can do whatever they want."

Cons: "Sound was very poor on movies. Difficult to recline seat."

Pros: "NA"
Cons: "Other passengers didn't understand how pounding on the back of a seat affects the passenger in the seat"

Pros: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Cons: "Headphones"

Pros: "I liked the crew - great team."
Cons: "nability to get seats ahead of time - sat in rear of aircraft - cramped. Seats were uncomfortable for this long flight. I would have liked ability to pay for upgrading seats for more room. In-seat entertainment was glitchy much of the flight."

Pros: "I loved that there was a personal entertainment system for each passenger to listen to music, watch movies, etc."
Cons: "The system itself is extremely hard to navigate. The buttons won't respond to touch well so it takes you 10 minutes to set up a movie. Mine also kept rebooting itself so I couldn't watch a full movie the whole way through."

Cons: "For an international flight, food and all drinks should be free"

Cons: "It's as tight as WOW airlines and they are out of business. Knees crashing into the seat in front of you. Fly first class or a different airline."

Pros: "The check in and boarding was easy. I imagine if you were only going to Iceland for vacation this airline would be fine- just remember to bring food on board- one of the very few airlines not to serve food on transatlantic flights-at least you do get one checked baggage allowance."
Cons: "It was my fault not to book my flight earlier with another airline. I have taken this trip several times and every airline I’ve taken previously uses newer planes and serves some food, Icelandair charges large fees for even snacks!The engine noise IN the plane was quite disturbingly loud."

Pros: "Seat a little hard."

Cons: "An included breakfast would have been appreciated."

Pros: "cheap"
Cons: "Being on time! Flight leaving from JFK was delayed by an hour, making my connection in Iceland very tight (had to run), and my checked bag did not make it on my 2nd flight. My checked bag did not make it to my destination for over 24 hours later."

Cons: "temperature in the airplane cabin was much too warm with too little air flow. Very uncomfortable."

Pros: "It was punctual"
Cons: "I was sitting in the middle seat"

Cons: "Seats in exit row, understand the armrests need to be secure in case of emergency but they are TIGHT. I have hips i'm sorry I don't see how anyone could sit in those that aren't a size 2, i'm not obese but i'm not a twig ( I understand this is a plane manufacture problem not an Icelandair company problem but still) leg room was nice but still"

Cons: "Seats were uncomfortable; no complimentary snacks."

Pros: "Clean and pleasant"
Cons: "Poor food service."

Pros: "I love that the crew hands out water bottles as passengers board the plane. I also appreciated that during the drink service, one of the flight attendants not only gave me a drink but offered to refill my water bottle as well. I hate having to ask for water (especially because it usually comes in those tiny cups), and I also hate having to be dehydrated during my flight."

Pros: "Good leg room for an economy flight"

Cons: "on a five hour flight I expect to get a meal."

Pros: "The seats reclined, movie selection was good, unfortunately the food and beverages costs extra."
Cons: "The plane was full so it was difficult to get our seats changed. Unfortunately there was a couple that was late which delayed our plane. But the crew was informative and we arrived close to the original time."

Pros: "Reasonable price"
Cons: "I was charged $250 to change my wife's flight even though the change was required due to my unexpected military orders!"

Pros: "The crew was nice. The lost baggage team members at Glasgow airport were INCREDIBLY helpful, kind, and comforting. I cannot overstate how grateful I am for their help."
Cons: "My baggage was lost and while eventually returned, this was not for three days. The boarding process at REF was very disorganized and delayed. Again we were told that we would have seats together and again did not."

Cons: "Food and alcohol and headphones weren't free. The movies were very old."

Pros: "The flight was in time"
Cons: "No dinner or breakfast include."

Pros: "Service was great and all went exactly as planned. No delays!"

Pros: "Was exhausted and slept through the flight, so unable to speak to in-flight service."
Cons: "The flight was delayed over four hours with no communication. Upon arrival the flight that was due to leave in 45 minutes (if on schedule), wasn't even shown on the board, causing panic and confusion. When we did learn that the flight was delayed and it showed up on the departure board, we settled in for a long wait. As what should have been boarding time arrived, no announcements were made, and we ended up queuing for almost an hour before the flight finally departed 30 minutes later than the delayed time. Biggest gripe? No announcements were made acknowledging the delay, providing realistic expectations, or giving us updates regarding new departure times."

Pros: "Good service. Good onboard entertainment. Good seats"
Cons: "I wish I had more leg room"

Pros: "The price"
Cons: "The plane was too hot, delayed take off lost luggage"

Pros: "The flight itself was fine. Nothing special, though in flight entertainment was great"
Cons: "Flight was delayed by 3 hours. Everyone from MSP to GLA had their luggage lost by the airline. Then had to dial international toll numbers (like 900 numbers in the US) to get status updates and claim number. Since we did not have an international phone we ended up running up charges on our friends phone. Took two days but did get luggage delivered."

Pros: "NA"
Cons: "Although I paid for a confirmed seat and chose my seat 6 months in advance, when 24 hour check-in rolled around I was told I had been moved to standby and would thus only have a seat if there were any left once everyone else had checked in. I had to wait until I arrived at the airport the day of to even find out if I had a seat. There were only two left when I checked in, so I just barely got on the flight. I had originally chosen a seat next to a friend traveling with me in the middle of the cabin, in the end I got a seat in the very back of the plane- no room in the overhead bins since they were reserved for flight equipment, couldn't recline, and was right by the kitchen, so it was too noisy to sleep. When I called customer service to try to fix all of this, in the middle of explaining my problem (after waiting on hold for an hour) I was told to stop talking and that it was the rep's turn to talk. In addition to not getting my problem resolved, he hung up on me! Worst treatment I've ever received on an airpline, and I've flown thousands of times on dozens of airlines. Once this trip is over I am never flying Icelandic again!"

Pros: "In-flight entertainment was great - lots of good choices and easy to use service."
Cons: "First flight --My seat was really uncomfortable. When the fellow in front of me moved his seat back, it pushed me into an uncomfortable position that could be rectified by pushing my seat back."

Cons: "My flight from ORD to Reykjavik was delayed and so I missed my connection to Glasgow. I was rerouted to Amsterdam and got to Glasgow 7 hours after my original flight. Needless to say my luggage did not make it to Glasgow. I arrived in Glasgow on June 14th and did not receive my luggage until the evening of June 17th only because I went to the airport to pick it up myself instead of waiting for it to be delivered on the 18th. Four days of my 12 days of vacation were spent on the phone tracking down my luggage and worrying about whether I'd ever see it again."

Pros: "Free movies"

Pros: "Service was good, no real complaints"
Cons: "It was very warm, and trying to sleep while sweating is never fun....not sure why there aren't personal vents on that plane!"

Cons: "In flight entertainment systems did not work. Service came once very late into the flight. Our flight was delayed, and when we asked about our connecting, we were told over and over that the next flight was also delayed, but upon arrival we realized it was not... We missed our second flight and were rerouted through a much more efficient airline."

Pros: "Convenience store"
Cons: "Crowded terminal. Lines for no apparent reason. Deplaning and boarding outside in cold, drizzly weather. Disinterested crew. Landing felt like we were shot down in Glasgow."

Pros: "I liked the idea of having a layover in Iceland."
Cons: "Really, this airline sets a new level of bad amongst a skyfull of many bad airlines. It's no longer worth the little money saved (very little) to fly on this airline."

Cons: "Leg room was very narrow. Only gave water but water was warm. Drinks are also warm and only gave 1 small cup. No free snacks."

Pros: "Cabin was new and spacious. Good free entertainment selection. Free checked bag."
Cons: "Flight was delayed two hours"

Pros: "Nice clean aircraft. Friendly crew"
Cons: "Food and drink not included"

Pros: "it was on time"
Cons: "you had to pay for everything...."

Pros: "Again the fact that the first two pieces of checked luggage are free is good, unless..."
Cons: "...of course, they lose your checked luggage. :) The DID find it the same day and promised to deliver it the following day, but it's a good thing I packed an extra day's worth of clothes in my carry-on. Combine that with the fact that we sat in the plane on the tarmac for an extra 20 minutes waiting to takeoff because they were waiting for another flight to arrive so they could transfer bags from that flight toour plane!"

Pros: "quiet and clean.. no turbulence"

Cons: "I spend a lot of money on tickets and it seems like a glass of wine would be a nice gesture by the airline to say thanks for coming, we are glad you are here, relax."

Pros: "Excellent"

Pros: "Uneventful easy flight."
Cons: "These guys don't know how to board a plane - is it a cultural thing? Confusing process in Reykjavik with no one providing any announcements or guidance. Very disappointing."

Pros: "See above."
Cons: "The hard, uncomfortable seat made for a horribly uncomfortable long flight from Seattle to Reykjavik. I couldn't sleep. Same scenario on my connecting flight to Glasgow. Fail."

Pros: "Loved the northern lights on the ceiling! Good legroom, friendly staff, and easy boarding."
Cons: "I wish there had been some way to charge my phone"

Pros: "The lighting of the interior of the plane was beautiful- very friendly, great service. Even saw volcanoes in the early morning during take-off"

Cons: "no food service, but I brought my own. no entertainment at the exit seat."

Pros: "Comfort of seats and friendliness of crew"
Cons: "No food served MThe USB port did not work coming back and going only one side of the speakers was working"

Cons: "My tv screen wasn't working even after an attendant restarted it for me :( other than that everything was fine!"

Pros: "I think someone from iceland air needs to review my above reviews and make some changes"

Cons: "No leg room"

Pros: "I loved every bit of it. The best value for money I have ever had on a flight."

Pros: "NOTHING"
Cons: "the staff was the worst i've ever encountered in my life. I spoke to three people at the airport and they were the nastiest people ever. they weren't helpful when they messed up not being able to take my service dog on the carrier even though I had reserved a seat for him. They literally told me "tough shit". I lost my flight and had to book a new flight that cost me $4k with Delta."