6.4 GoodJul 31 2019
The staff was very helpful, and even offered choices of coffee, hot chocolate, etc.Be very careful when using CarRentals.com. I put information in that I was arriving in Tampa and the rate for five days looked good at $175 including fees. The non-changeable, non-cancellable rental was a Hertz location 9 miles from the airport. Adding $46 in Lyft rides plus a toll road. NotHappy
5.6 OkayMar 21 2019
Car was in good condition and had no mechanical issues.Pick up was slow, inconvenient, and confusing. A different car was provided than I had reserved. Some audio features in the car did not work. I returned the car with the same amount of fuel as when I received it, but was still charged a refueling fee.
2.0 MediocreAug 7 2018
Poor serviceAgent tried to be helpful but she was clearly impeded by company policyWe rent from Hertz quite often because we are loyalty members in Tampa our rental was at their off site location. They would not transfer the reservations to the airport without an additional $327 charge for a 4 day rental. Very disappointing service I will review on Trip Advisor
10.0 ExcellentJun 5 2018
Quick serviceThe ease of picking up and dropping off the car and the friendly staff.
7.2 GoodJun 1 2018
The cost.The hassle in dealing with the Hertz call center concerning the drop off. Each person had a different spin. Alex at the local rental site was very helpful. He was the only person with intellectual honesty. In the future, I shall use the same site.
2.0 MediocreMay 30 2018
TERRIBLE EXPERIENCE WITH KAYAKWhen I searched for a rental I entered Tampa International Airport for pickup and drop-off. They gave me a price, it looked good and I booked it. When I got to the airport, thinking everything was arranged and budgeted for, the car place told me the car I reserved was off site, about 30 miles away (and that info was in the SMALL PRINT of the deal from Kayak. He told me 3rd party vendors do this all the time and mislead the customers without alerting them to the offsite location. I was so upset, and didn't' have time to uber to the other location. I ended up having to rent on site at the airport and pay more than double what Kayak had said I would pay with Hertz. I was crying at the airport. I tried to call Kayak and I could not find a single human person to answer a phone. It was all automated or online. Nothing that could help me. I will never go through Kayak or a 3rd party again. It was a horrible experience and I felt very mislead. I ended up with a car from Advantage, not Hertz. That experience went well, except the cost was more than double what Kayak said I'd pay. Hertz would not honor the price that Kayak said I'd get, because it was an offsite location.
7.6 GoodMay 2 2018
Wrong officeNice car for price....unlimited mileageKayak sent us to a different hertz than the airport..fortunately the airport hertz was able to get us a car..but we had to return it to veterans ford hertz office..a $20 uber ride from the airport.
10.0 ExcellentApr 30 2018
Service is very good. The workers are friendly and professional work.Everithing were exelend.
3.2 MediocreMar 28 2018
First time using KAYAK. I thought I was renting at the airport. Turns out the facility was 10 miles away off the airport. It was NOT clear the car was offsite ( and I rent from HOTWIRE monthly which is MUCH clearer). As a result I had to take an UBER from the airport to the offsite to collect my car and an UBER from the offsite to the airport because the rental agent would not let me change the dropoff location without charging me a lot more money. He said the rental company and HERTZ were different companies. Hate KAYAK and HERTZ. Will never use again!! And car was dirty
7.2 GoodNov 11 2017
The price and location was very convenient.Didn’t have options or variety. Only one person at counter and when I dropped car off had to wait because the only attendant was out to lunch .