First car had issues with phone connectability so I asked to change (before leaving pickup area) and that was begrudgingly done. Asked to add pre-pay fuel at exit which is where we have always been told to and was told they couldn't and that I had to call to arrange. Call cost me a lot due to international chargers on my phone. When I called they refused to do so because I had already collected which meant I had to mess around filling up at near an airport with hard to find fuel options. Wasn't advised of the change, if there is one or it may just have been an employee that couldn't be bothered. Very unhelpful on phone.
The price I was quoted when I reserved the car was much less than I ended up paying. Also I was told that extending the rental another day would be $30 and I turned out to be $71. When I called to question this, I was told it was a “miscommunication.” This is untrue. The car was nice but it had low air in one tire and I had to stop and top it up, even though I only had the car for two days. I won’t be renting with Avis again.
I ordered to Tesla and they gave me a Mercedes eqb 350. This EV is a joke. It's navigation system doesn't work, it's autopilot Source back and forth in the lane, it's voice system doesn't work. It's recommendation for Chargers 80% of the time we're behind locked Gates. I could go on and on but if anybody got this as their first TV they would go back to gas cars. The Avis rep of the airport lied about how many tolls I would be going through and upcharge me. They also lied about the cost of electricity charging and that I should pay to be able to drop the vehicle off and not worry about it. Mercedes come with free charging. I called into Avis just went off the car and it wasn't possible without me driving back into the airport a two-hour one-way trip. Customer service wasn't able to tell me if they had a car to swap over the phone. How in 2024 is it possible a customer service agent can't look at their database and see how many cars are at a location? I imagine it was yet another lie. Very poor experience overall.
Car had not been cleaned internally, found dental picks oon the floor and door. Walk from Airport to car rental was difficult.
Even with 2 weeks notice they couldn't arrange a regular sized suv for Orlando airport. I booked and paid for it, then got a call the next day saying 'sorry, we don't have that vehicle'. Well your website let me book it. It was a Ford Explorer or equivalent, not something unusual. They hung on to the payment for a week though. I booked with Alamo instead and had a seamless experience.
I rented 2 vehicles online and nothing was listed about not accepting debit cards. When my husband and son arrived, they were told we couldn’t use a debit card. The only credit card we have has a low limit (our choice) and wouldn’t support both rentals after the “hold” fees were added. Avis finally allowed us to use our debit card after making my husband feel like they were doing us an enormous favor. He also had to do all the paperwork again so what was done online was useless. Then they had his name wrong and after pointing it out, she crossed through it and told him to sign. I had purchased the additional insurance online but she insisted that we hadn’t and added it again so now I have to fight that. We also paid for a gps which came with a broken cord which we didn’t know until we were on the road so we had no way to charge it. This was the poorest experience we’ve ever had renting a vehicle and we won’t use Avis again.