Reviews for Enterprise in Hartford
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May 17 2017
Pleased with Enterprise van rental
Pros: friendly and helpful staff, very capable and answered my questions. Very positive experience for us. We got a fairly new van, very clean and enjoyed driving it (although the stereo system was a bit tricky to figure out - not Enterprise's fault but perhaps could have given a tutorial).
Cons: They had a bathroom but it had a sign "Employees Only" which is not a customer-friendly warning (they let us use it but they should expect customers coming from long trips to need facilities). Also, someone - Enterprise, KAYAK - should have given us the heads up about needing insurance documentation; our rental process took longer than it had to as we had to call the insurer and go through an authentification process to complete the rental.
Apr 18 2017
Pros: Awesome customer service at the Hartford airport location!!!
Mar 30 2017
Pros: Employees were very friendly (almost awkwardly/falsely so) and the transaction was smooth and quick.
Cons: The car was obviously cleaned in a rush. Many parts of the car were not clean including the steering wheel. I guess you can't expect much out of a rental car..
Mar 23 2017
Pros: Barrington Johnson was very helpful. My circumstances changed a few times and he was very accommodating and professional.