Reviews for Enterprise in Hartford
- All reviews 100%
Jun 26 2017
Another example of service that makes me come back!
Pros: When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
Jun 19 2017
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
May 17 2017
Pleased with Enterprise van rental
Pros: friendly and helpful staff, very capable and answered my questions. Very positive experience for us. We got a fairly new van, very clean and enjoyed driving it (although the stereo system was a bit tricky to figure out - not Enterprise's fault but perhaps could have given a tutorial).
Cons: They had a bathroom but it had a sign "Employees Only" which is not a customer-friendly warning (they let us use it but they should expect customers coming from long trips to need facilities). Also, someone - Enterprise, KAYAK - should have given us the heads up about needing insurance documentation; our rental process took longer than it had to as we had to call the insurer and go through an authentification process to complete the rental.
Apr 18 2017
Pros: Awesome customer service at the Hartford airport location!!!