Reviews for Enterprise in Hartford
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Jun 19 2017
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
May 17 2017
Pleased with Enterprise van rental
Pros: friendly and helpful staff, very capable and answered my questions. Very positive experience for us. We got a fairly new van, very clean and enjoyed driving it (although the stereo system was a bit tricky to figure out - not Enterprise's fault but perhaps could have given a tutorial).
Cons: They had a bathroom but it had a sign "Employees Only" which is not a customer-friendly warning (they let us use it but they should expect customers coming from long trips to need facilities). Also, someone - Enterprise, KAYAK - should have given us the heads up about needing insurance documentation; our rental process took longer than it had to as we had to call the insurer and go through an authentification process to complete the rental.
Apr 18 2017
Pros: Awesome customer service at the Hartford airport location!!!
Mar 30 2017
Pros: Employees were very friendly (almost awkwardly/falsely so) and the transaction was smooth and quick.
Cons: The car was obviously cleaned in a rush. Many parts of the car were not clean including the steering wheel. I guess you can't expect much out of a rental car..