Cons: Computer problems at West Hartford Avis made pickup take much longer than it should have (probably about 40 minutes). Car was good but smelled of cigarettes.
Dec 25 2016
Happened just like they said it epuld
Pros: Placed order on line for a specific time. Car was ready. Service was fast and efficient. Car was clean and 100% ready. Drop off was easy and fast. Charges matched the original quote to the penny. No surprises. Happy customer
Cons: A lot of the problems that I had were because their website was not up to date and did not advertise anything very well. When I went to go pick up my rental vehicle I arrived at the wrong location. They claimed that they had moved to another location, but there is nothing to suggest that online. When I finally got to the facility, they added an additional service fee that even they admitted to not advertising on their website. This makes no sense to me and is very infuriating. The car they wanted to give to me at the time was also missing part of the front grill. If i have a reservation, the car should be properly prepared and ready when I pick it up. In addition to this, they wanted the total payment, plus the service fee and a $250 deposit up front instead of what they had advertised which was $30 upfront and the rest when I dropped it of. This was the last straw for me and I ended up canceling my reservation and not renting from them at all. I do not recommend ACE at all to anyone. In fact I am so disappointed by their service that I am making it a point to tell everyone DO NOT RENT FROM THIS PLACE!!!