Reviews for Hertz in Hartford
- All reviews 100%
Based on 49 reviews
Sep 12 2017
Pros: great service at the rental site
Sep 4 2017
Good company ok car
Pros: The staff was great. The car was ok handling and inexpensive to fill the tank.
Cons: The car smelled smoky when we got the car. It took a couple of days to clear out the smell.
Aug 10 2017
Was on hold an entire hour
Cons: Never picked up the car, couldn't cancel, but needed to as flight was canceled
Aug 9 2017
I don't know what I did to deserve that car
Pros: The Hertz staff was very helpful and expeditious
Cons: The car was horrible. Sounded like it was going to not make it up hills, very loud noises on the highway. It had a piece dislodged on the front left bumper. It had stains all over the back seat. The car smelled horribly. I am not sure what I did wrong in ordering that car. I have rented from Hertz and I am a Gold Rewards member but I am rethinking my rental car company.
Jul 28 2017
Pros: The car itself was fine.
Cons: Despite having prepaid, when I arrived past the time I originally had intended, there was no car available for me. I was delayed by at least 45 minutes. When I returned the car, they wanted to charge me for an extra day using the original booked time rather than the actual pickup time!
Jul 5 2017
Don't rent through a third party
Pros: The price I was quoted online including car insurance was no where close to what I was charged. Hertz charged me 1.5 times more. These online services need to better communicate with car companies because it's frustrating to arrive at your destination with an online receipt and be told that they can't honor it. I won't rent a car through a third party again.
Cons: The price didn't match the quote. It was much more. I don't think I'll use hertz in the future.
Jun 25 2017
Cons: Pick-up was ok; had to wait 30 min for car despite that I had already made my reservation well in advance and paid.
Jun 8 2017
Pros: Car was there and was clean.
Cons: Confusion at checkin. Was told I had said would dropoff at a location where I would never dropoff. Then, use of the EZ pass was not explained so I'm certain I paid EZ pass and Hertz most every time. Then, big change of rate from quoted rate, had to pay almost double. Bad overall experience.
Jun 4 2017
Pros: Car was clean
Cons: Only had 2 people working in the middle of the day. Took over and hour to get my car. The computer checkin was broken so had to wait. Also when I booked it said it was the rental place at the airport but when I got there they said it was for the place downtown. Charges me 40 dollars more then I was supposed to be charged
Jun 2 2017
Pros: The car was good, needed an oil change so maybe it cost me some efficiency and gas mileage
Cons: The Easy Pass/Sun Pass option wasn't explained and I paid tolls throughout my vacation and when I asked upon drop off I was told "they don't have to mention it"
May 24 2017
Hertz rental in Hartford CT
Cons: The staff was completely overwhelmed by only 5 people waiting for a vehicle. The wait was 45 minutes to get a car when there was numerous vehicles in the parking lot and a number of employees slowly moving without regard to the wait time. Upon receiving my rental, I drove two blocks away and had to pull over because they forgot to properly shut the engine hood. I called a few days later to inquire about shuttle service availability at 5:00 am. No one answered nor did anyone return the message that I left. No reason to ever rent a car from this location again.
May 23 2017
Pros: Easy rental, easy pickup and drop off. Friendly and helpful counter staff
Cons: Key fob didn't work but other than that no issues
May 16 2017
Pros: It exceeded my expecrations
May 16 2017
Pros: Wonderful people at the counter helped me check in;. Thanks!
Apr 30 2017
Cons: The total out of pocket cost should be displayed on the reservation. There is no reason to have the price be $70 higher than what is shown on the reservation.
Apr 24 2017
Pros: Everything is smooth and no issue from the very beginning!
Apr 11 2017
Excellent customer service
Pros: The customer service was excellent!
Cons: Wish the location was at the airport.
Apr 3 2017
Great car, but need faster check-in
Pros: Everything was great except for the pick-up experience. I'm not sure if this was just an abnormal night or if someone called in sick, but it sure put a damper on everything else. The car was perfect and the price was right.
Cons: The pickup experience was terrible. We waited for 30+ minutes due to the fact that the front desk in Hartford only had one person working on a Friday night. Also, the electronic kiosk in the Hartford office was down which would have greatly sped things up.
Mar 13 2017
Don't rent the Prius C
Cons: Agent was stoned. Car was worse one I've ever rented. It was uncomfortable, unpowered, lacked cruise control. My knee hurts.
Feb 22 2017
Misleading then charged
Cons: I did a search on kayak for Bradley international airport and a car came up. I clicked the car to rent it and put in my credit card information. Once the credit card went through the site confirmed the pick up with in Hartford not Bradley. I called Hertz to cancel, and they said that because I had reserved through kayak, they would not refund me my entire amount and I was still charged $50.
Feb 18 2017
Pros: Overall price.
Cons: Car was low to ground kept hitting my head getting in.
Jan 27 2017
Cons: Was charged on kayak and than not able to even take the car at Hertz. Had to uber my way home and rent through enterprise.
Jan 4 2017
Pros: The price/value was excellent. The vehicle and economy were a joy.
Cons: Needed windshield wipers and could have used newer tires for all the rain we drove through.
Nov 25 2016
Price not comprehensive
Pros: I liked the type of car I rented. I liked the friendliness of the associate who took my car upon return and the shuttle driver
Cons: The price on the internet was deceiving. The actual cost with taxes was much higher
Nov 8 2016
Cons: When we arrived at the Hertz location near Bradley Airport our name was not posted on the Gold Board. We went in the office, waited in line, were finally served, and were told that our rental had been cancelled! After recovering from this shock, we were polite and Hertz made good on the rental.
Nov 7 2016
Pros: Pick up and drop off were great. The staff was nice. The price was the cheapest.
Cons: The intermediate size car I reserved was a Toyota Corolla. It had a very small back seat. It had 44,000 miles on it. After driving 1 hour to my destination, the tire pressure light came on and I had to take the car to get air in the tires. Being a woman traveling alone, I don't prefer to have to do maintenance on a rental car. Enterprise has much newer, better maintained cars in my opinion. Very difficult to reach the Bradley Airport location by phone to ask questions during the rental week. I was on hold for over 15 minutes.
Oct 28 2016
Pros: The Nissan was a good and economical car.
Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Sep 28 2016
Excellent as usual
Pros: Easy pickup, clean car, good price, fast drop off.
Jul 26 2016
Once I got my rental (booking snafu) it was great!
Pros: The staff was very helpful, once we got my reservation straight, everything else was smooth sailing!
Jul 19 2016
Easy summer rental for a good price
Pros: We rented a Chevy Tahoe for 6 of us and it worked out great. The summer prices are a bit higher, but it was a good deal for 3 days.
Nov 29 2015
Cons: There was an issue with my credit card and they wouldn't take my debit card.I felt abandoned in the middle of nowhere. The agent did not show any type of concerns.