1.9 HorribleAug 3 2021
I ordered a car online. Confirmed it and prepaid the insurance. They called an hour later and said that they don’t have any cars. I’m more than an hour in trying to get the insurance refunded. Had to take Uber. Big hassle.
10.0 ExcellentJul 26 2021
Car smelled like cigarette smoke. Spacious, easy to drive, great tech accessories.
6.4 GoodOct 27 2020
Pickup and drop off were fine.Inside windshield on the passenger side had foot prints on the window and the windows were dirty. A 1/4 full bottle of liquor was found under the drivers seat.
4.4 OkayDec 30 2019
The location that Kayak provided with pinpoint was inaccurate. I finally found the place after asking local police officer. The car was dirty and beat up. It was very expensive for the quality. Finally, they charged me $15 gas charge without explanation. When I asked the desk, they said they automatically do this unless I show a gas receipt. The tank showed full but didn't have a receipt. I feel Budget is deceiptfulStop deceitful advertising
5.2 OkayAug 28 2019
The car.Dont make your customer set an appointment for pick up, confirm the pick up, then when i get there tell me there is no car and that there is nothing I can do except give me a car that I have to travel two towns and a 35 dollar uber to get to.
4.0 OkayJul 4 2018
They tried to charge me for a scratch I didn't makeWhen we went to Norwalk to return the car, they tried to charge us for a big scratch on the car that the previous driver had made. When we picked up the car in Boston we informed the Budget representative at the exit that the car had a big scratch and then she wrote that in our papers. When we arrived to return the car in Norwalk they wanted to charge us for the scratch because we didn't have a pink slip from Budget in Boston stating that we were not responsible for the damage, even though the representative in Boston wrote it in our papers. The only reason why they didn't try to charge us in Norwalk was that we just happened to have signed up for the damage waiver insurance. This is terrible service.
10.0 ExcellentSep 17 2017
Great place, friendly and personalized serviceConvenient location, quiet and efficient office and the staff makes the transaction easy and simpleNothing not to like
8.0 ExcellentJan 23 2016
That you did have a location there.It was in a hotel and the address didn't help to locate the office
2.0 MediocreOct 19 2015
Budget cancelled on me.Nothing! Didn't get the car...They called and said they did not have the car available.