Cons: Car smelled like someone had smoked in it. Pickup fees were confusing regardingbjnsurance miles etc everything they were trying to tack on
Feb 4 2017
Pros: The did refund us $15.00 but that did not really make up for my cramped feet.
Cons: Did not get the size car we were supposed to get. It was an uncomfortable ride for the back seat passengers.
Feb 14 2017
Pros: Customer service, friendly staff and clean car
Cons: Everything was good no complaints so far. Have not dropped off as of yet
Feb 17 2017
Great customer service
Pros: We had not rented from Hertz in a while. We were presently surprised that the agent was able to provide us with our Gold Key number that we could not find and offered us a choice of vehicles that would best suit our needs. We will be coming back again soon!
Cons: Our trip was over too soon!
Apr 24 2017
Cons: They never inspected the car before we left the lot. We sat on the side of the road for 3 hrs because of a flat tire. There was no spare tire and we had to ride an hour away with some random man in his how truck. We are to young women. This was dangerous and unprofessional. I will NEVER rent from them again.
May 25 2017
Pros: The van was large and had plenty of storeage room.
Cons: The van was not really clean on the outside. I wish that the GPS was activated and I could use it without having to pair my phone.
Jun 21 2017
Cons: I was unable to pick up the car I had reserved for three months because of a policy that was not stated when I made the reservation. Allowed me to use a card to make the reservation and get the insurance then unable to use the same card to get car.
Jan 1 2017
Customer Service should be the same at every locat
Pros: Drop off at LAX was awesome! We had a real crappy experience picking up in Henderson, Kentucky though. The quick and friendly customer service at LAX saved my overall review, however, we will probably never use hertz again.
Pros: Used the same Enterprise location as ~ 14 months ago as my car was in the body shop for repairs again. Just as in late 2015, they picked me up at the shop on schedule, had a car ready and waiting, and dropped me back at the shop at the end of the rental period. All for very good price. Next time I will go up one vehicle size class, but that my my own fault.
Jul 6 2017
Cons: Wasn't advised upon making reservation that for out-of-state rental (KY), a major credit card is required. I don't have one and wasn't able to have a vehicle although I have rented from various companies including Enterprise many times with my Debit card. I could not visit a relative who I was trying to surprise. VERY DISAPPOINTING!!!!!