Cons: Car smelled like someone had smoked in it. Pickup fees were confusing regardingbjnsurance miles etc everything they were trying to tack on
Feb 4 2017
Pros: The did refund us $15.00 but that did not really make up for my cramped feet.
Cons: Did not get the size car we were supposed to get. It was an uncomfortable ride for the back seat passengers.
Feb 14 2017
Pros: Customer service, friendly staff and clean car
Cons: Everything was good no complaints so far. Have not dropped off as of yet
Feb 17 2017
Great customer service
Pros: We had not rented from Hertz in a while. We were presently surprised that the agent was able to provide us with our Gold Key number that we could not find and offered us a choice of vehicles that would best suit our needs. We will be coming back again soon!
Cons: Our trip was over too soon!
Jan 1 2017
Customer Service should be the same at every locat
Pros: Drop off at LAX was awesome! We had a real crappy experience picking up in Henderson, Kentucky though. The quick and friendly customer service at LAX saved my overall review, however, we will probably never use hertz again.