Pros: The car was perfect for my weekend trip. Pick up & drop off were very easy & the staff was very courteous!
Oct 19 2015
Pros: I dropped off in Cleveland and they were very efficient in collecting the car.
Dec 1 2015
Pros: 2016 new car, gas efficient, easy in and out pickup, the greatest price found anywhere for a weeks rental
Cons: rental agency too far from airport although shuttle was efficient and free
Dec 18 2015
Cons: Signage at the airport needs some improvement.
Dec 31 2015
Pros: easy to book
Alamo people were great to deal with
Jan 4 2016
Very easy process
Pros: Quick, easy, and friendly rental process.
Nice to be able to choose the car you rent.
Car was immaculate.
Cons: Prepaid gas option was not explained well enough.
Each car should have a page of simple instructions.
Apr 26 2016
Want and friendly
Pros: The whole group in Cincinnati was warm and friendly. I even got a free upgrade!
Cons: all was good
May 26 2016
Scott at Alamo rocks!!
Pros: So.. I flew in from California to Ohio on a Sunday morning and picked up the rental. When I returned the car three days later the total was astronomical. Scott was excellent!! He took the time (about 15 minutes) to correct the mistake and made sure he delivered complete customer service. It took him (3) tries to correct the system, but instead of showing his frustration, he repeatedly apologized for the mistake of his co-worker. Scott rocks!!! I am a satisfied customer and will rent from them again for sure.
Jun 5 2016
Cons: I tried to extend my rental by one day, but the price to do so was four times what my original per day cost was. That was very disappointing, I'm not sure why kayak isn't able to work with the companies to make that happen.
Extension needed due to 10 month old son's hospita
Pros: The lady at the desk was very nice and helpful. When I finally reached someone to extend my rental the man was very courteous and helpful.
Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.
Nov 1 2016
Pros: Picking up the car at the Glenway location
was very fast. Not so much at drop off.
Check in person disappeared for 10 minutes
as I pulled up. Only car to check in at 5 am.
Shuttle driver was fast a courteous.
Cons: Slow return process.
Apr 18 2017
Cons: Everything went well. The cars d customer service was excellent
Apr 18 2017
Easy return of a smelly car.
Pros: The return process at Port Columbus was wonderful and easy.
Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.
Jun 13 2017
Cons: Check in took a little longer than expected due to the car being in the wrong space
Jul 20 2017
"All we have is minivans and pickup trucks"
Pros: The vehicle we eventually got (Chrysler Pacifica minivan) was clean and comfortable.
Cons: I reserved a Ford SUV. But upon arrival we were told "the only vehicles we have are a minivan or a pickup truck". Felt very much like 'bait and switch". The agent tried to appease us by giving us a free tank of gas - "just return the vehicle empty". When we did that, we were initially charged $175 (!!) for refueling fee. The agent willingly corrected it, but we wasted 30 minutes getting that fixed.
Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.
Jan 2 2017
Pros: I didn't like anything about using hertz. I will never use them again.
Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.
May 31 2017
Read the VERY fine print....
Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.
Jun 12 2017
Cons: Added costs... car smelled like smoke.... windshield was cracked
Jun 18 2017
Had to cancel
Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.
Cons: on the pre pay fill up I thought they would fill up from where the the tank was used not the entire tank. I paid 44 for about 10 bucks worth of gas. I thought that was a rip off.
Oct 12 2016
Pros: The pickup and drop off was very smooth.(need to plan ahead for the time it takes for the shuttle)
Cons: I didn't care that much for the particular model we got but it was clean and fuel efficient
Jan 23 2017
Pros: Friendly and efficient customer service.
Jun 14 2017
Pulled Over Due to Expired Tags!
Pros: Had a very nice Ford Edge. Beautiful SUV. Very Quiet Engine and Comfortable on the Road.
Cons: The Tags were 6 months expired! I got pulled over by a cop and harassed because the suv had tags expired for 6 months!! I had to talk my way out of getting a ticket, because the officer was trying to give me one stating I was the driver and it is my responsibility to check the car over when I rent it!! I do a walk around the car to check for scratches dings or dents, but never have I looked at the license plate to make sure the tags aren't expired. 6 months expired and I am the first one to be pulled over!! Unbelievable and Unacceptable!
Pros: Nothing. The staff treated me poorly and with disrespect. I would NEVER rent from the again.
Cons: I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.
May 18 2017
Pros: Very friendly staff. Was very professional and tries to make the customer feel comfortable.
Cons: Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!
Dec 30 2016
Pros: Tyler was very friendly and quick at getting us going even though they didn't have the car we thought they gave us a better car at same price. Will rent a car again from them.