Florence Car Rentals

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Florence car rental reviews and directory

Alamo
alamo
Car rental reviews:
Excellent (9.4, null reviews)
Car rental locations in Florence:
1 location
Alamo
Locations in Florence
3230 Loomis Rd
+1 859 767 3655
  • 9.4
  • 9.4
  • 9.4
  • 8.9
  • 9.3
Recent reviews
10.0 Excellent
Nov 16 2016
No complaints
Pros: The car was perfect for my weekend trip. Pick up & drop off were very easy & the staff was very courteous!
10.0 Excellent
Aug 14 2017
Good place to rent.
Pros: Friendly and fast pickup.
Cons: Nothing
10.0 Excellent
Sep 25 2017
Pros: Great rental price for the vehicle I rented.
10.0 Excellent
Oct 19 2015
Pros: I dropped off in Cleveland and they were very efficient in collecting the car.
9.6 Excellent
Dec 1 2015
Greatest Deal!!!
Pros: 2016 new car, gas efficient, easy in and out pickup, the greatest price found anywhere for a weeks rental
Cons: rental agency too far from airport although shuttle was efficient and free
8.8 Excellent
Dec 18 2015
Cons: Signage at the airport needs some improvement.
10.0 Excellent
Dec 31 2015
Pros: easy to book good cost Alamo people were great to deal with
10.0 Excellent
Jan 4 2016
Very easy process
Pros: Quick, easy, and friendly rental process. Nice to be able to choose the car you rent. Car was immaculate.
Cons: Prepaid gas option was not explained well enough. Each car should have a page of simple instructions.
10.0 Excellent
Apr 26 2016
Want and friendly
Pros: The whole group in Cincinnati was warm and friendly. I even got a free upgrade!
Cons: all was good
10.0 Excellent
May 26 2016
Scott at Alamo rocks!!
Pros: So.. I flew in from California to Ohio on a Sunday morning and picked up the rental. When I returned the car three days later the total was astronomical. Scott was excellent!! He took the time (about 15 minutes) to correct the mistake and made sure he delivered complete customer service. It took him (3) tries to correct the system, but instead of showing his frustration, he repeatedly apologized for the mistake of his co-worker. Scott rocks!!! I am a satisfied customer and will rent from them again for sure.
Payless
payless
Car rental reviews:
Excellent (8.3, 50 reviews)
Car rental locations in Florence:
1 location
Payless
Locations in Florence
3255 Loomis Road
+1 859 746 0103
  • 8.2
  • 8.2
  • 8.2
  • 8.7
  • 8.2
Recent reviews
7.2 Good
Sep 27 2016
Cons: on the pre pay fill up I thought they would fill up from where the the tank was used not the entire tank. I paid 44 for about 10 bucks worth of gas. I thought that was a rip off.
8.0 Excellent
Oct 12 2016
Pros: The pickup and drop off was very smooth.(need to plan ahead for the time it takes for the shuttle)
Cons: I didn't care that much for the particular model we got but it was clean and fuel efficient
10.0 Excellent
Jan 23 2017
Great Servive
Pros: Friendly and efficient customer service.
4.0 Okay
Jun 14 2017
Pulled Over Due to Expired Tags!
Pros: Had a very nice Ford Edge. Beautiful SUV. Very Quiet Engine and Comfortable on the Road.
Cons: The Tags were 6 months expired! I got pulled over by a cop and harassed because the suv had tags expired for 6 months!! I had to talk my way out of getting a ticket, because the officer was trying to give me one stating I was the driver and it is my responsibility to check the car over when I rent it!! I do a walk around the car to check for scratches dings or dents, but never have I looked at the license plate to make sure the tags aren't expired. 6 months expired and I am the first one to be pulled over!! Unbelievable and Unacceptable!
10.0 Excellent
Jun 17 2017
Great
Pros: Everything
Cons: NA
9.6 Excellent
Jul 24 2017
Pros: It was a essy and fast drop off...
Cons: That there was only 2 workers behind the desk , and like 17 ppl waiting in line... They def need to have more workers/staff members helping others...
10.0 Excellent
Sep 7 2017
payless great rental experience
Pros: car was ready and fast checkin
Cons: Did not see USB connection in car so could not charge my apple iphone. I did not have a cigarette lighter iphone charger.
10.0 Excellent
Oct 16 2017
Great rate and an upgrade
Pros: Fast and easy access from the airport. Quick pick-up and drop-off. Plus, I got an upgrade.
6.0 Good
Nov 13 2017
Dirty car
Pros: I reserved a standard car and received a Volvo SUV. Shuttle bus was prompt. I did not have to wait more than 5 minutes. Pick up and drop off was straight forward.
Cons: Interior of the car was dirty. There were crumbs in the cup holders and a dead fly on the console.
Budget
budget
Car rental reviews:
Good (7.5, 9 reviews)
Car rental locations in Florence:
2 locations
Budget
Locations in Florence
3256 Loomis Road
+1 859 767 3132
7107 Dixie Highway
+1 859 282 1064
  • 7.4
  • 7.4
  • 8.6
  • 7.1
  • 7.1
Recent reviews
5.6 Okay
Sep 24 2016
Extension needed due to 10 month old son's hospita
Pros: The lady at the desk was very nice and helpful. When I finally reached someone to extend my rental the man was very courteous and helpful.
Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.
8.8 Excellent
Nov 1 2016
Slow dropoff
Pros: Picking up the car at the Glenway location was very fast. Not so much at drop off. Check in person disappeared for 10 minutes as I pulled up. Only car to check in at 5 am. Shuttle driver was fast a courteous.
Cons: Slow return process.
10.0 Excellent
Apr 18 2017
Cons: Everything went well. The cars d customer service was excellent
3.6 Mediocre
Apr 18 2017
Easy return of a smelly car.
Pros: The return process at Port Columbus was wonderful and easy.
Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.
9.2 Excellent
Jun 13 2017
Cons: Check in took a little longer than expected due to the car being in the wrong space
6.0 Good
Jul 20 2017
"All we have is minivans and pickup trucks"
Pros: The vehicle we eventually got (Chrysler Pacifica minivan) was clean and comfortable.
Cons: I reserved a Ford SUV. But upon arrival we were told "the only vehicles we have are a minivan or a pickup truck". Felt very much like 'bait and switch". The agent tried to appease us by giving us a free tank of gas - "just return the vehicle empty". When we did that, we were initially charged $175 (!!) for refueling fee. The agent willingly corrected it, but we wasted 30 minutes getting that fixed.
9.6 Excellent
Oct 24 2017
Good Experience with CVG Budget
Pros: Friendly attendants and good pricing. Car was exactly what I reserved and clean
Cons: Line moved a little slowly for check-in.
Hertz
hertz
Car rental reviews:
Okay (5.2, 7 reviews)
Car rental locations in Florence:
1 location
Hertz
Locations in Florence
4204 Dixie Highway
+1 859 342 0141
  • 4.9
  • 6.0
  • 5.7
  • 4.6
  • 4.9
Recent reviews
10.0 Excellent
Nov 19 2016
Pros: The cost was very good.
Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.
4.4 Okay
Jan 2 2017
Never again
Pros: I didn't like anything about using hertz. I will never use them again.
Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.
2.0 Mediocre
May 31 2017
Read the VERY fine print....
Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.
4.0 Okay
Jun 12 2017
Frustrating
Pros: Price
Cons: Added costs... car smelled like smoke.... windshield was cracked
4.0 Okay
Jun 18 2017
Had to cancel
Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.
10.0 Excellent
Sep 27 2017
Free upgrade and car pictures taken in advance
Pros: I received a free upgrade from a compact vehicle (I believe that was the size I requested) to a crossover vehicle. Also, I was very pleased to see that the Hertz representative came with me outside to the car and was prepared to take pictures of any pre-existing damage on or in the car. In fact, the representative was ready to take pictures of anything I wanted documented on or in the car.
2.0 Mediocre
Oct 20 2017
Terrible
Pros: I went to pick up at and there were none available. Hertz employee said they overbooked and had no cars. They did not offer in any way to try and find me a car. Tough luck no car and no customer service to help out. On top of it I tried calling someone from Kayak and Hertz. Virtually impossible to get a live person on the phone.
Cons: Horrible service. Hertz employees offered no help what so ever basically my unlucky day. Ruined our planned getaway.
Enterprise
enterprise
Car rental reviews:
Okay (5.6, 7 reviews)
Car rental locations in Florence:
2 locations
Enterprise
Locations in Florence
5977 Merchants St
+1 859 283 3040
7484 Burlington Pike
+1 859 371 2330
  • 5.5
  • 6.0
  • 5.0
  • 6.0
  • 5.5
Recent reviews
2.0 Mediocre
Apr 25 2017
Don't rent from Enterprise!
Pros: Nothing. The staff treated me poorly and with disrespect. I would NEVER rent from the again.
Cons: I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.
8.4 Excellent
May 18 2017
Slim Pickens
Pros: Very friendly staff. Was very professional and tries to make the customer feel comfortable.
Cons: Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!
2.0 Mediocre
Aug 26 2017
Rude!!
Cons: We got there to rent the car and they told us we needed paperwork that we didnt have. When we rented the car online nothing told us we would need proof of residency. Long story short i never got a car but im out $54 because of some insurance they cant refund.
10.0 Excellent
Dec 30 2016
Pros: Tyler was very friendly and quick at getting us going even though they didn't have the car we thought they gave us a better car at same price. Will rent a car again from them.
Avis
avis
Car rental reviews:
Good (6.9, 4 reviews)
Car rental locations in Florence:
2 locations
Avis
Locations in Florence
3256 Loomis Road
+1 859 767 3773
7107 Dixie Highway
+1 859 371 2579
  • 7.3
  • 8.0
  • 8.0
  • 6.7
  • 4.7
Recent reviews
5.2 Okay
Sep 24 2016
Not the best car rental experience
Pros: Help in Erlanger was great. Attendant was patient and checked to see prices for different drop off locations in Savannah.
Cons: Was charged much more than the estimate at drop off. Car felt unstable on the road. Attendants in Savannah were not helpful when I inquired as to why I was charged more.
5.6 Okay
Mar 28 2017
Friendly staff
Pros: Very friendly sales associate that assured me that the woman in Des Moines Iowa was in the wrong for adding those insurance options and over charging us without permission.
Cons: Older gentleman checking gas clearly can not see bc I filled the car up with gas before return and he said I did not.
10.0 Excellent
Sep 18 2017
Super professional staff!!!!
Pros: The free upgrade to a bigger due to lack of my category chosen cars!!!
Cons: Nothing
Sunnycars
sunnycars
Car rental locations in Florence:
1 location
Sunnycars
Locations in Florence
3230 South Loomis Road
80 travelers who rented a car in Florence gave the car agency they used an average rating of 8.4

Car Rental Locations in Florence

Florence