Florence Car Rentals

Cons: rental agency too far from airport although shuttle was efficient and free

Cons: Signage at the airport needs some improvement.

Cons: Prepaid gas option was not explained well enough. Each car should have a page of simple instructions.

Cons: all was good

Cons: I tried to extend my rental by one day, but the price to do so was four times what my original per day cost was. That was very disappointing, I'm not sure why kayak isn't able to work with the companies to make that happen.

Cons: price was $280.00 and I paid $480.00

Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.

Cons: Slow return process.

Cons: Everything went well. The cars d customer service was excellent

Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.

Cons: Check in took a little longer than expected due to the car being in the wrong space

Cons: I reserved a Ford SUV. But upon arrival we were told "the only vehicles we have are a minivan or a pickup truck". Felt very much like 'bait and switch". The agent tried to appease us by giving us a free tank of gas - "just return the vehicle empty". When we did that, we were initially charged $175 (!!) for refueling fee. The agent willingly corrected it, but we wasted 30 minutes getting that fixed.

Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.

Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.

Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.

Cons: Added costs... car smelled like smoke.... windshield was cracked

Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.

Cons: on the pre pay fill up I thought they would fill up from where the the tank was used not the entire tank. I paid 44 for about 10 bucks worth of gas. I thought that was a rip off.

Cons: I didn't care that much for the particular model we got but it was clean and fuel efficient

Cons: The Tags were 6 months expired! I got pulled over by a cop and harassed because the suv had tags expired for 6 months!! I had to talk my way out of getting a ticket, because the officer was trying to give me one stating I was the driver and it is my responsibility to check the car over when I rent it!! I do a walk around the car to check for scratches dings or dents, but never have I looked at the license plate to make sure the tags aren't expired. 6 months expired and I am the first one to be pulled over!! Unbelievable and Unacceptable!

Cons: NA

Cons: I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.

Cons: Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!

Cons: Was charged much more than the estimate at drop off. Car felt unstable on the road. Attendants in Savannah were not helpful when I inquired as to why I was charged more.

Cons: Older gentleman checking gas clearly can not see bc I filled the car up with gas before return and he said I did not.