Cons: We had to return the 1st vehicle because the ignition was faulty. They were reluctant to extend our return time to reflect that. They said we had the car, but I pointed out we shouldn't have to return or exchange on our time.
Mar 23 2016
No cars were available.
Cons: I got to the rental agency , and they had no cars. I had to go some where else with no reservation and pay about $50 more.
May 15 2017
Rental agency with no cars
Pros: Finally getting a car
Cons: Waited 3 hours for a rental
May 20 2017
laughlin/bullhead city avis rental
Pros: I got exactly what i requested online, with great service in the laughlin airport. the car was clean and a good size for me, my luggage and my guests. the customer service was friendly and personal.
Oct 11 2017
Pros: They never gave me a car. they were out and didnt make effort to find me another
Nov 6 2017
Pros: An apology free upgrade.
Cons: Bullhead airport didn't answer phone for pickup at casino. Then it rang to corporate who didn't/couldn't help as they said they couldn't call the local office. Took 40 minutes before airport office picked up. They sent shuttle but it was a 6 seater car that was unmarked! No Avis lettering. Therefore I didn't race to compete with the 6 people who got in before me. Took 2 hours and 15 minutes. I could of walked to airport faster as it's only about 4 or miles away.
suggestions: hot line from corporate that the counter must answer even when busy. 2) Peel of Avis magnets for the car doors.
Pros: They welcomed the return of a National Car Rental car we returned because Enterprise Rent-A-Car had left us stranded in San Jose. Apparently, all three members of the Enterprise family (Alamo, National, Enterprise) can return each others' cars, they just can't rent them.
Mar 8 2017
Cons: Car had a bad tire on driver side rear but the computer said it was the front tire. We had the car for a week and had to stop every day to put air into it
Aug 23 2016
Everything was perfect !!!!
Pros: Fast speedy service and the car was clean and all ready to go
Nov 30 2016
Pros: No hassle, easy check-in...no high sales pitches for add-ons. Very smooth process at drop-off. Overall experience was very satisfactory.
Apr 20 2017
Pros: Customer service was on point and it was so easy to get in and out of there!! Definitely recommend.
Pros: The price you quoted did not include an extra $12.00 in airport fees and taxes !
Not very happy about that !
Feb 26 2017
Pros: airport location closer proximity across my hotel vs the email address I got which required me to drive on other side of town. paid the extra taxes and opted for the airport
Cons: they have this porter guy, big heavy set long scruffy hair guy dont know which rental car he works for but he almost plowed into me hit me once and later that day he blocked my access to the designated crosswalk to safely cross
Mar 28 2017
Cons: The rental was poor poor poor. I wanted a car at the airport and you gave me a car downtown bullhead city. enough said