Cons: even though we picked up two hours later than reserved (we advised by phone later pickup time) car was not ready; had to wait 15 minutes for it to be cleaned. Declined insurance when rented online, our AMEX coveers rental cars liability and damage. We were charged for coverage anyway..I called and had to get manager who removed charges.Lectured on how we needed to present insurance documentation at rental? nothing was told to us about that when he picked up car: was added at drop time. Also received tutorial why online insurance and counter are different. WE must do TWO diffferent processes. NO! Enterprise needs to stop selling through third party sites or get their business together.
Pros: The young man and woman who helped me were really great kind compassionate and they made my rental as easy as pie. I can't thank them enough. Booked through Kayak, it was a breeze.
On a scale of 1 to 5, my experience was a 10. They explained what all the charges were for before we completed the agreement and what I would actually be charged when it was over.