Lexington Car Rentals

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Lexington car rental reviews and directory

Hertz
Car rental reviews:
Okay (5.5, 19 reviews)
Car rental locations in Lexington:
3 locations
Hertz
Locations in Lexington
1018 E New Circle Rd
+1 859 243 0335
3801 Nicholasville Rd
+1 859 373 0777
4000 Terminal Dr Ste 105
+1 859 254 3496
  • 5.4
  • 5.9
  • 5.6
  • 5.2
  • 5.6
Recent reviews
10.0 Excellent
Feb 1 2017
Pros: Smooth and quick rental.
10.0 Excellent
Feb 20 2017
Happy for the easy rental
Pros: Easy: booking, pickup, drop off
Cons: Those older body impalas are a bit down market, but if that's what it takes to get the great price, not at all upset.
6.0 Okay
Mar 29 2017
Pros: got a car
Cons: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
2.0 Poor
May 1 2017
Horrible customer service
Pros: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
10.0 Excellent
May 12 2017
Pros: Both Jennifer and Brittney were so helpful and kind and went the extra mile for me. I appreciate it so much.
Cons: Nothing
2.0 Poor
Oct 28 2015
complete dissapointment
Cons: I arrived to get my rental and they said that they have no car for me and I should have called and made sure that they had and not book online. On top of that, customer service was terrible. This was my first and last time renting from Hertz.
3.6 Mediocre
Jun 4 2016
Did not have the size car ordered had to take smal
Pros: Kayak price email was great
Cons: They didn't have the car I ordered and I had to take a smaller car. Then they tried to charge a higher price for the smaller car.
2.0 Poor
Jul 8 2016
Will no longer use Hertz as a rental
Cons: Car once again not ready for pick up dirty and wrong car will never book hertz.
2.0 Poor
Sep 16 2016
My car wasn't there
Pros: Looking for a rental car in Lexington Kentucky on kayak.com hurts advertise that they had standard car available on Nicholasville Road. I booked the car and found A friend to drop me off at Hertz. When we got there, they said they had no cars and blamed kayak. I ended up driving my own car which cost my company over twice the expence.
Cons: They rented me a car they didn't have.
8.8 Excellent
Sep 25 2016
Pros: I loved the car. So fun to drive.
Cons: I didnt not appreciate the lady who "helped" me at the front desk. She did not get off the phone & you could tell it was a personal call. Once she finally did acknowledge that I had been standing there 5 minutes she said "what do you want" I was taken back by her tone & almost turned around & walked back out. But I needed the car so I stayed. By the end of it I told her that I hoped her day got better because I felt bad for the next customer who had to deal with her.
Enterprise
Car rental reviews:
Good (7.1, 18 reviews)
Car rental locations in Lexington:
6 locations
Enterprise
Locations in Lexington
1052 West High Street
+1 859 233 7799
1140 Winchester Road
+1 859 281 6446
281 W New Circle Rd
+1 859 226 9877
2893 Richmond Rd Ste 130
+1 859 269 9149
4000 Terminal Dr Ste 106
+1 859 425 4077
4001 Nicholasville Road
+1 859 271 9697
  • 7.0
  • 7.6
  • 7.4
  • 6.7
  • 6.9
Recent reviews
6.0 Okay
Jan 15 2016
Pros: The employees were helpful
Cons: Out of cars upon arrvial
2.0 Poor
Apr 2 2016
Did not have a car for me - had to cancel
Cons: I had to cancel the rental when they were unable to locate a car for me anywhere in the area, even though i had a reservation. Not sure how that happened. People were friendly and apologetic, but they have a poor inventory management, at least on this day.
10.0 Excellent
Apr 14 2016
Pros: Everyone went above and beyond for our rental experience. I will definitely rent a car with this Enterprise again! They upgraded our car for free when the type we reserved wasn't available. They also refunded money on our gas because we didn't use the entire tank.
2.0 Poor
Sep 23 2016
No car available
Pros: Nothing
Cons: No cars available at all when I arrived. What's the purpose of a reservation? The attendant offered zero help.
2.0 Poor
Oct 16 2016
Pros: Nothing
Cons: Inconsiderate. Policy of payment sucks. Other rental companies take debit cards, not Enterprise. What makes me want to do business with a company who doesn't care if I get home or not? I will never do business with such a cold hearted business.
10.0 Excellent
Oct 25 2016
Pros: The people who work here are seriously so kind and helpful!
5.2 Okay
Dec 25 2016
Additional charges added without consent
Pros: Various waivers were added to my rental without my consent - a disappointing experience. Vehicle itself was great.
9.2 Excellent
Jan 5 2016
Pros: Picking up the car was incredibly easy. Everyone at Enterprise was professional and attentive.
Cons: The car was just a little smaller than I expected, but it still worked for our needs.
8.0 Good
Feb 24 2016
They were very accommodating and friendly .I would
Pros: Everything
10.0 Excellent
Sep 17 2016
Ease of rental.
Pros: Easy to rent. Very economical and quick.
Avis
Car rental reviews:
Good (6.3, 4 reviews)
Car rental locations in Lexington:
2 locations
Avis
Locations in Lexington
1059 South Broadway
+1 859 281 1681
4000 Terminal Drive, Suite 104
+1 859 281 1681
  • 5.5
  • 6.5
  • 7.0
  • 7.0
  • 5.5
Recent reviews
7.2 Good
Apr 8 2016
worst audio system ever
Cons: This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
2.0 Poor
Dec 26 2016
Pros: They charged for me an hourly rate ($189) which they finally removed. Then I discovered they charged me for a tank of fuel when it was re turned with a full tank. Still awaiting a reply on the refund. Disappointing .
7.2 Good
Jun 20 2017
Decent vehicle and the price was exactly as quoted.
Pros: The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Cons: There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
8.8 Excellent
Nov 29 2016
Pros: Avis was great. Car was great
Cons: The kayak deal didn't work. Tried to get a cheaper car cause kayak listed a shuttle to a different location that didn't exist. Costed more than planned.
Budget
budget
Car rental reviews:
Excellent (8.7, 3 reviews)
Car rental locations in Lexington:
1 location
Budget
Locations in Lexington
4000 Terminal Drive, Ste 104
+1 859 246 1405
  • 9.3
  • 8.7
  • 8.7
  • 8.0
  • 8.7
Recent reviews
6.0 Okay
Mar 7 2016
Cons: Didn't have any live people to receive you when you get into the lot. You had to figure out that you were to go inside to check out. Signage wasn't very good and not very intuitive.
10.0 Excellent
Aug 28 2016
Great car at great price!
Pros: Great service, easy, quick transaction.
10.0 Excellent
Dec 10 2016
Pros: Quick and efficient staff
Cons: The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.
Dollar
dollar
Car rental reviews:
Okay (5.6, 3 reviews)
Car rental locations in Lexington:
1 location
Dollar
Locations in Lexington
4000 Terminal Drive
+1 866 434 2226
  • 5.3
  • 6.0
  • 5.3
  • 6.0
  • 5.3
Recent reviews
10.0 Excellent
May 1 2017
Great Service would rent from again
Pros: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Cons: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
2.8 Mediocre
May 10 2017
Car was misrepresented on Kayak
Pros: What a terrible car rental experience. The car I eventually got in was almost okay.
Cons: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
4.0 Mediocre
May 16 2017
It's okay
Pros: Location
Cons: It was okay
Alamo
alamo
Car rental locations in Lexington:
1 location
Alamo
Locations in Lexington
4000 Terminal Dr Ste 106
+1 859 425 4077
National
national
Car rental locations in Lexington:
1 location
National
Locations in Lexington
4000 Terminal Dr Ste 103
+1 844 887 8401
Sunnycars
sunnycars
Car rental locations in Lexington:
1 location
Sunnycars
Locations in Lexington
4000 Terminal Drive STE 106
47 travelers who rented a car in Lexington gave the car agency they used an average rating of 6.4

Car Rental Locations in Lexington

Lexington