Pros: Process was streamlined. They were very friendly and personable, answered all of my questions. The car was great- new, clean, zero problems
Cons: I didn't get a confirmation call until a little over an hour before I was due to pick up. If I hadn't called back, I wouldn't have known what to bring due to using a debit card.
Jul 26 2016
Everything as it should be for me.
Pros: Enjoyed the relatively close location, the amount of parking available, the vehicle itself(Suburban) provided all the roominess that I had hoped it would.
Sep 24 2016
Pros: The staff was very friendly and professional. During a hectic morning and busy office, I did not see any of them stress out. They apologized to everyone and did the best they could. Great multi-taskers. Especially Pierre he was very attentive to customers waiting and pleasant to talk to on the phone. The car was comfortable and very clean and got a fair (not excellent) rate for a week. I always rent from a competitor but this time enterprise beat the price so I decided to go with you. I am used to an automatic upgrade but was still satisfied with rental.
Cons: Wait time for pick up and drop off was longer than I like however they did the best they could.
I do feel that if the marketing aspect of Enterprise is " We will pick you up" you need to include only if your within "?" miles. I live less than 5 miles away and was out of pick up range which unless there is an enterprise like Walgreens on every corner, that is misleading marketing.
Sep 25 2016
Cons: Closed on Sundays.
Jan 9 2017
Fast process, no hassle, easy return
Pros: Very professional staff.
Jun 1 2017
Cons: I reserved a full size car for a long trip and had to settle for a Jeep Compass a terrible driving car
what were you out of Yugo's
Cons: The minivan I reserved for our family trip in Canton, GA was not available when I went to pick it up. They said they had been trying to call me all day which was not true. I received one phone call while in a meeting and no voicemail was left. Not recognizing the number I didn't try to return the call. When I arrived the manager showed me what he had available, none of which were any bigger than the vehicle we already own. By this time it was too late to find an alternative, so we had to reduce our luggage and sit in an uncomfortable cramped car of our own instead of enjoying the space that would've been afforded by a minivan. I then phoned Budget national to register my complaint and I got nothing but a cliched apology with no offer to do anything about it.
Pros: 1) I was happy to be able to rent car the afternoon before for the next morning.
2) Though there was an issue with pickup due to system being down, I appreciated that owner/operator letting me take car after taking picture of my license and credit card for input into system once it was back up again, so I could get on my way. He also provided me free upgrade for the inconvenience and let me choose the car I wanted, which I also appreciated.
Cons: Pickup was at 8:00am and rental office scheduled to open at 8:00am. However, even though he had been there since 7:00am, the owner operator/president didn't open doors until 8:40am since system was not functioning properly due to storm the night before. We had talked to him at 8:05am on phone and asked if he could at least open the doors to let us sit inside since it was cold (there were two parties waiting); he said he would but didn't until over a half hour later after we had called him again.