Key Biscayne Car Rentals

Cons: The fact that the corporate office was overbooking during the holiday season when everyone has plans. This is absolutely unacceptable to the customer and is unfair to the poor staff who ends up paying and putting up with the disgruntled customers.

Cons: There were only 2 people at the counter and almost 50 people in line.We had to wait almost 45 minutes in line before getting to the counter. This resulted in getting us late to our destination.

Cons: Pick up in Miami took a while. I allowed them not to clean the car in order to cut down the wait time. The car was in good condition except for something nasty on the seat belt that got on my girlfriends shirt.

Cons: What I really needed was a car/SUV/van for 6 people and 5 bags, what they had was a 15 passenger van. I had to put the bags in the last two rows of seats, but it worked. Because of the size I had to add commercial insurance. My family complained that van smelled bad, but I thought it seemed typical for a passenger van with cloth seats. No "new car" smell like you might get in regular car rentals.

Cons: The car had clearly not been cleaned before being turned over to me. Not a big deal... I mean it was still cleaner than my car has been in five years, but it was weird to get a dirty rental.

Cons: Key Biscayne office not open on Saturday until noon as advertised. Turns out this is satellite of city office and notice should have been on door for number to call (but was not). either way was left standing outside office rebooking with Enterprise at office 6 miles away to which we had to get immediate Uber to avoid second office shutting on us. The car was ultimately a 'convenient' upgrade (ie was available when others, including our booking, weren't). Service was poor to average and office at downtown Miami Hyatt shabby. Return to Key Biscayne ultimately was to same person who served us downtown and who probably should have been on Key Biscayne for the pick up! Service was more apologetic and concerned on drop off, but it was clear that reference to 'someone' not putting sign up was in fact a hidden confession (the truth would have been nice.) Key Biscayne office an empty box and not a clean one! Even the car (a premium upgrade) was battered in places. Generally poor...but ultimately (after discount) good value. Would have paid for better service, open office (only went there for presence on Key) and cleaner all round environment.

Cons: Asked for Miami Airport, Kayak registered car with downtown Miami several miles away. Had to pay ADDITIONAL money ($130) to pick up car Did not get the car I requested

Cons: Switching airports that are less than 50 miles apart was too expensive. They should have honor my reservation price.

Cons: We had to wait several hours for a car we reserved and paid for in advance. In fact, lots of people had to wait. At LAX, the line was over 100 people long. In Miami Beach, the wait was less. Hard to understand why there was such a back log if everyone's doing their job correctly.

Cons: Alamo needs to have enough cars available at pickup. Waiting 2 and a half hours for pickup is unacceptable. We had a reservation.

Cons: We dont receive the car i reserve