Things could had gone bad but everything was remed
Pros: The staff was very apologetic about overbooking and tried their best to make things work for us. We waited a little over 2 hours beyond our pick up time but we were able to get the car we requested and the staff worked with us all the way to make things right!
Cons: The fact that the corporate office was overbooking during the holiday season when everyone has plans. This is absolutely unacceptable to the customer and is unfair to the poor staff who ends up paying and putting up with the disgruntled customers.
Oct 29 2016
Long wait for picking up the car
Pros: The drop off was real easy. The car was clean
Cons: There were only 2 people at the counter and almost 50 people in line.We had to wait almost 45 minutes in line before getting to the counter. This resulted in getting us late to our destination.
Jan 8 2017
Good for the money, didn't get cleaned before leav
Pros: Car was nice, and great on gas.
Cons: Pick up in Miami took a while. I allowed them not to clean the car in order to cut down the wait time. The car was in good condition except for something nasty on the seat belt that got on my girlfriends shirt.
Nov 9 2016
Enterprise office not open at times advertised by
Pros: Car upgrade for inconvenience, although this had to be pushed for.
Telephone service when left stranded outside Key Biscayne office was very apologetic and helpful.
Cons: Key Biscayne office not open on Saturday until noon as advertised. Turns out this is satellite of city office and notice should have been on door for number to call (but was not). either way was left standing outside office rebooking with Enterprise at office 6 miles away to which we had to get immediate Uber to avoid second office shutting on us. The car was ultimately a 'convenient' upgrade (ie was available when others, including our booking, weren't). Service was poor to average and office at downtown Miami Hyatt shabby. Return to Key Biscayne ultimately was to same person who served us downtown and who probably should have been on Key Biscayne for the pick up! Service was more apologetic and concerned on drop off, but it was clear that reference to 'someone' not putting sign up was in fact a hidden confession (the truth would have been nice.) Key Biscayne office an empty box and not a clean one! Even the car (a premium upgrade) was battered in places.
Generally poor...but ultimately (after discount) good value. Would have paid for better service, open office (only went there for presence on Key) and cleaner all round environment.