Cons: Smelled like smoke inside even though it was a non-smoking car.
Dec 10 2015
Bad customer service
Pros: Good price
Cons: Called in advance if I could have 30 minutes grace period for returning, they said ok. When I arrived, the guy behind the counter gave me the silent treatment for about 5 minutes, then said " you're late " I explained that I called, but didn't matter to him. He says they could charge me for additional day- he was really indignant. Most rental companies will give an hour or so grace, but this guy would have none of it, even after I called ahead.
Apr 3 2016
Pros: It's very easy very comfortable and the guy at the counter was great all in all very good experience
Apr 4 2016
It has alway been my favorite place to rent
Pros: They always have the car you need and the prices are good
Cons: I booked a SUV almost two weeks in advance, but on the day of pickup they had none on site! What's the point of booking in advance and paying? I wasn't the only one complaining when i was at their facility. People were returning cars right away because of engine issues, etc. They drove me to a nearby location (30 minutes) which had a SUV in stock, but it was dirty and had dents. I was already 2 hour late for my trip and i had no other option to take it. And it took them 2 weeks to release the final receipt. Not doing business with Hertz again.