Pros: Attentive service; offered a substitute full size car because the compact I reserved was not available. Good business hours.
Cons: The drop off-processing took a little longer than I expected. I was glad I was the only one there and didn't have to wait in line.
Nov 19 2015
Left me stranded
Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
Nov 29 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
Oct 11 2016
Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car
Dec 3 2016
Happy with Thrifty
Pros: The car was ready on time and the staff person completed all the paperwork quickly. The car was nicer than expected. They didn't have the class of car that we reserved so they gave us a free upgrade. We thought we were going to get something like a Toyota Corolla but they gave us a Honda Accord instead.
Feb 13 2017
needed upgrade.. no problem
left my car, they parked and when i picked up.. no smow on it
Mar 8 2017
Pros: Price was okay and woman at check in desk was very nice and efficient.
Cons: Car was full of air freshener. Horrible! Had to drive with windows down in 30 degree weather. Smell got in my clothes and made me feel sick. would have returned but no time to go back out to airport.
Mar 14 2017
Pros: The car was new clean well equipped and very comfortable
Cons: When I returned the car they added a $4.99 per day trip saver fee. I h ad a flat tire and called Thrifty and Joe told me to call AAA. I had to find an exact match of the tire or pay for the tire and pay again to replace it on return. I finally found someone who had a match for the tire over 30 miles away while driving on a donut. I lost a day of traveling time and had an extremely hard time finding a hotel as it was Paris Island Marine Boot Camp Training Graduation weekend. I finally found a room at Country Inn and Suites in Beaufort S.C. (the management there gave us a room with little water pressure but it beat sleeping in the car because we couldn't drive on the spare Thank Goodness for them) So I ask what is the $4.99 per day Trip saver fee when I am told to call my own triple AAA.
Jun 12 2017
Pros: Good car at a reasonable rate.
Cons: The wait for the checkout was quite long. It seemed like the process was not nearly as automated I'm used to.
Jul 6 2017
Car choice was not as expected.
Pros: The car that I ended up receiving - a Ford Mustang - was excellent, just not what I expected and costing much more than promised. The woman at the counter for both pickup and drop off was very friendly.
Cons: My understanding of the offer we booked was that we would have whatever car they had the most of on hand, expecting a compact or similar. Instead we were offered a 12 passenger van as the only option for the price promised. This does not seem like a reasonable option for a couple on a brief visit to upstate New York. It also would have been ridiculous for us to drive in a funeral processional in a 12-passenger van, but that's neither here nor there.
As an alternative, we were suggested a Ford Mustang at double the rate we had booked. We ended up agreeing on a Ford Focus, at a cost of $100 more than our estimated total. The friendly Thrifty representative offered us the Mustang at the same price, which we accepted.
The experience overall was mediocre. Had we known that only a van would have been made available to us for the agreed upon price, we would have made separate arrangements.
Cons: Car was beat hard transmission slipped and screamed the entire trip driving it gently
Nov 15 2016
Carol was awesome!
Pros: Carol, the receptionist in Syracuse at pick-up was phenomenal! Engaging, knowledgeable and helpful.
Rate was incredible and size of car for the metal class was great.
Maybe the best rental car experience I have had.
Nov 27 2016
Cons: Our flight was delayed by over an hour and by the time we landed the rental counter was closed. I was unable to contact them due to the fact that I followed the rules by turning my cell phone off once the cabin door was closed. I feel that hertz should ensure all flights are in prior to closing. I call customer service and told it was completely my fault and I was left stranded over 60 miles from final destination. I was only told to get a hotel room and wait til morning. This would all have cost me more money that I was not willing to spend. I will never rent from hertz again even as a last resort.
Jan 4 2017
Cons: Did not mention details for each service cost.
I ended up with a $1000 bill for only a-week rent.
Feb 17 2017
Pros: Friendly staff. On site vehicle. Quick service on pick up and return
Mar 1 2017
Pros: Comfortable little car with some nice acessories. I would rent that size again.
Cons: Did not like the color. Black showed a lot of dirt. Do not like the gas feature of when the car is idling and turns off car to conserve gas.
May 30 2017
A plus service
Pros: The ease of pick up and returns.
Jun 6 2017
Pros: After I got re-routed to a different airport, my 24-year-old son had to pick up our car instead. I was worried because I thought you had to be 25 to rent. There was a small fee associated with it, but he was able to pick up our car with no problems, last minute. Thank you!
Pros: It only took about 15 mins. total to check in and pick up car. Not pushy on insurance or extras. Vehicle was excellent, not one problem. got an SUV and the gas mileage was much better than expected.
Cons: I wish he'd spent a little more time showing me the important accessories, it started to rain on the way home and I couldn't figure out the wipers until I got home, but I did know how to drop the back seats and turn on the seat warmers. Some of this on me, I was in a hurry. Overall, great experience.
Aug 21 2016
Pros: Everything was great, Thanks
Aug 23 2016
Pros: Car was great. Drove well. Was clean
Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere
No one was available to check car in at Rochester.
Waited over 10 minutes. Ended up leaving keys on counter
Jan 31 2017
Pros: How easy it was to pick up and deliver.
Cons: Not knowing that if I brought it back early, the price reduced.
Apr 3 2017
Pros: Friendly staff, quick check in and out. Car was clean. Every person I encountered made sure I was satisfied.
Jun 13 2017
Cons: I reserved a compact car, but they could only offer me a pickup truck or a minivan. The minivan was nice and well equipped, but I would have preferred to have the vehicle I reserved instead.
Cons: I got no help from u to correct the problem poor service
Dec 21 2016
Hoping for a better experience next time
Pros: The price was much more affordable than Hertz's car rental for a driver under 21 years of age, although a little excessive.
Cons: The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially.
The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake.
The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.
Jan 4 2017
Pros: no hassle
Apr 19 2017
Pros: Good car Good gas mileage
Cons: Drop off was terrible. Persons in garage were pushy and grabbed my keys and locked the car as soon as I arrived. Asked them THREE TIMES NOT TO LOCK THE Car UNTIL I GOT MY TGHINGS OUT!!! But they did anyway and said they did not. They had the keys so it was not me who locked it. Seemed like they just wanted to grab the car and not give me time to exit Just a bums rush!!
Apr 25 2017
Overall good job
Pros: Upgrade my car to SUV
Cons: Price of suv
May 16 2017
Cons: The car smelled of smoke and had stains on the seats.