Cons: Car was beat hard transmission slipped and screamed the entire trip driving it gently
Nov 15 2016
Carol was awesome!
Pros: Carol, the receptionist in Syracuse at pick-up was phenomenal! Engaging, knowledgeable and helpful.
Rate was incredible and size of car for the metal class was great.
Maybe the best rental car experience I have had.
Nov 27 2016
Cons: Our flight was delayed by over an hour and by the time we landed the rental counter was closed. I was unable to contact them due to the fact that I followed the rules by turning my cell phone off once the cabin door was closed. I feel that hertz should ensure all flights are in prior to closing. I call customer service and told it was completely my fault and I was left stranded over 60 miles from final destination. I was only told to get a hotel room and wait til morning. This would all have cost me more money that I was not willing to spend. I will never rent from hertz again even as a last resort.
Jan 4 2017
Cons: Did not mention details for each service cost.
I ended up with a $1000 bill for only a-week rent.
Feb 17 2017
Pros: Friendly staff. On site vehicle. Quick service on pick up and return
Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
Nov 29 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
Oct 11 2016
Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car
Dec 3 2016
Happy with Thrifty
Pros: The car was ready on time and the staff person completed all the paperwork quickly. The car was nicer than expected. They didn't have the class of car that we reserved so they gave us a free upgrade. We thought we were going to get something like a Toyota Corolla but they gave us a Honda Accord instead.
Feb 13 2017
needed upgrade.. no problem
left my car, they parked and when i picked up.. no smow on it
Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere
No one was available to check car in at Rochester.
Waited over 10 minutes. Ended up leaving keys on counter
Jan 31 2017
Pros: How easy it was to pick up and deliver.
Cons: Not knowing that if I brought it back early, the price reduced.
Cons: I got no help from u to correct the problem poor service
Dec 21 2016
Hoping for a better experience next time
Pros: The price was much more affordable than Hertz's car rental for a driver under 21 years of age, although a little excessive.
Cons: The car was parked very close to a car on the left, which made it very difficult for me to get into the car initially.
The car was not clean when I first entered it. The steering wheel was oily and there were crumbs from food on the floor and under the emergency brake.
The windshield wipers had some sort of sticky residue under the rubber, not allowing me to properly wipe my windshields. Visibility was low during my road trip, making driving somewhat dangerous.