Recent Reviews
- All reviews
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- Neutral
- Negative
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9.2
Pros: Good value.
Cons: Timing of pick-up was changed from the timing on the website. Glad that they called to tell me that they would be closed.
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5.6
Pros: The car was very dirty at pick up and as we left airport the oil change light was on.
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2.0
Out of cars ☹️
Pros: My reservation was made but when I got there to pick up car. There was none to rent. Reservations are pointless.
Cons: Nothing
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7.2
Easy pick up
Pros: Pick up was so easy, to the point where the guy didn't even walk me out to the car.
Cons: I did not like how we didn't do a walk around the car together to check for my dings, dents or scratches. but we did at drop off!
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7.2
Car a bit dirty
Pros: Great size and smooth ride
Cons: Car was not fully clean. Windshield was dirty inside and out
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2.0
Car wasn't at the airport when we arrived
Cons: The woman working the Budget desk was incredibly rude, unhelpful and unprofessional. One of the worst travel experiences I have ever had.
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3.6
bait and switch
Cons: I booked a minivan for one price and then when I called to ask if the car would have a dvd player they changed the price on me. Never at any time was a price change discussed. They simply said they would add a note. Additionally, I didn't even get a minivan at all because they didn't have one in stock. They are charging me a "dvd player upgrade" when I didn't even get a dvd player. Beware of this companies tactics and rent with someone else.
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3.6
Poor Customer Service
Cons: They did not have a car for me when I went to pick it up. Situation very very poorly handled. When I returned 2 hours later, the car had 3/4 of a tank of gas. I was told to return it at the same level, which I did. When I dropped it off, I was asked if tank was full. I explained what I had been told at pickup. Representative check the computer which said the car was full on pickup. Fortunately she did not charge me. Very bad experience overall.
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4.0
Pros: Bill screwed up at pickup and dropoff.
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3.2
Upgraded to gas chugging vehicle
Cons: We ordered an economy car but all they had available was a huge suburban. We planned to drive 5 hours and didn't need the massive vehicle. We paid significantly more in gas than we thought we would and than we had budgeted.
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2.0
Car wasn't available
Cons: I scheduled a pick up at the Hilton Head airport, and when we arrived, there were no cars available and wouldn't be for several hours. It was a last minute reservation, so waiting several hours is understandable at a small spot. However, I need to be informed of these things. We had to go through another venue as the car was needed immediately.
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7.2
Cons: When picking up car the gas tank was only one had full. It was a hassle to resolve this issue which couldn't be resolved in Hilton Head but in Savannah at the Budget desk - not at the drop off location.
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7.2
Easy pick up
Pros: Pick up was so easy, to the point where the guy didn't even walk me out to the car.
Cons: I did not like how we didn't do a walk around the car together to check for my dings, dents or scratches. but we did at drop off!
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7.2
Car a bit dirty
Pros: Great size and smooth ride
Cons: Car was not fully clean. Windshield was dirty inside and out
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7.2
Cons: When picking up car the gas tank was only one had full. It was a hassle to resolve this issue which couldn't be resolved in Hilton Head but in Savannah at the Budget desk - not at the drop off location.
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5.6
Pros: The car was very dirty at pick up and as we left airport the oil change light was on.
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2.0
Out of cars ☹️
Pros: My reservation was made but when I got there to pick up car. There was none to rent. Reservations are pointless.
Cons: Nothing
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2.0
Car wasn't at the airport when we arrived
Cons: The woman working the Budget desk was incredibly rude, unhelpful and unprofessional. One of the worst travel experiences I have ever had.
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3.6
bait and switch
Cons: I booked a minivan for one price and then when I called to ask if the car would have a dvd player they changed the price on me. Never at any time was a price change discussed. They simply said they would add a note. Additionally, I didn't even get a minivan at all because they didn't have one in stock. They are charging me a "dvd player upgrade" when I didn't even get a dvd player. Beware of this companies tactics and rent with someone else.
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3.6
Poor Customer Service
Cons: They did not have a car for me when I went to pick it up. Situation very very poorly handled. When I returned 2 hours later, the car had 3/4 of a tank of gas. I was told to return it at the same level, which I did. When I dropped it off, I was asked if tank was full. I explained what I had been told at pickup. Representative check the computer which said the car was full on pickup. Fortunately she did not charge me. Very bad experience overall.
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4.0
Pros: Bill screwed up at pickup and dropoff.
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3.2
Upgraded to gas chugging vehicle
Cons: We ordered an economy car but all they had available was a huge suburban. We planned to drive 5 hours and didn't need the massive vehicle. We paid significantly more in gas than we thought we would and than we had budgeted.
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2.0
Car wasn't available
Cons: I scheduled a pick up at the Hilton Head airport, and when we arrived, there were no cars available and wouldn't be for several hours. It was a last minute reservation, so waiting several hours is understandable at a small spot. However, I need to be informed of these things. We had to go through another venue as the car was needed immediately.
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