Pick-up location | Hilton Head Island |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Minivan, Premium, Standard, Standard SUV |
Rental locations | 11 |
Airport locations | 10 |
Popular agencies | Avis, Budget |
Economy | $47/day |
Compact | $50/day |
Intermediate | $52/day |
Standard | $55/day |
Full-size | $55/day |
Minivan | $80/day |
Premium | $59/day |
Luxury | $65/day |
Intermediate SUV | $66/day |
Standard SUV | $69/day |
6.6
Good
83 reviewsCleanliness
7.1
Comfort
7.2
Pick-up/Drop-off
6.3
Value for money
6.3
One location in Hilton Head Island
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Reviews
8.0 Excellent
May 2022
10.0 Excellent
Apr 2021
Pros:
Friendly staff and great drop off locationCons:
More cars at Hilton Head airport2.0 Mediocre
Apr 2021
Pros:
Nothing! Flight was delayed, so I was not able to pick up my car before the rental counter closed. When I went to pick up the car the next day, they would not honor the price I was giving through Kayak, the price changed from $285 to $900. I tried multiple times the day I was supposed to arrive to notify them that I would be late, but the phone was disconnected. When I asked the counter person, they said that the bill wasn't paid, and that's why I could not get through!Cons:
Head Hilton rental counter is extremely unprofessional, and I would not consider it a "business setting". Personal at the counter and cleaning/service were not in uniform. Counter said that she was going to call someone about my price change, but was definitely not on the phone long enough to talk with someone. Probably because the phone was still offline, from the bill not being paid!10.0 Excellent
Mar 2021
Pros:
Customer service was very friendly and helpfulCons:
Directions on dropping car off10.0 Excellent
Dec 2020
Pros:
Staff was helpful, quick, and friendly. Probably the best of any car rental counter I've ever used!Cons:
Hilton Head Island airport parking lot is free and unattended, but signage isn't great. I took the long way around to exit the lot. Of course, there "the long way around" is an extra 200 feet! :-) That is not the fault of Budget.10.0 Excellent
Oct 2020
Pros:
drop off was very easy in Charlotte. Someone was waiting to scan my car as I pulled up. I also got a bigger car than I expected because they didn't have any compacts, so that was a nice surprise!2.0
Mediocre
30 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Hilton Head Island
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2.0 Mediocre
Apr 2021
Pros:
Nothing since they did not have a car for usCons:
A car2.0 Mediocre
Jul 2020
Cons:
Wring car, didnt care, no discount, then the crappy wrong car had NO GAS in the tank. Took it back next day ans went with Avis. Now i am still being billed for Hertz.2.0 Mediocre
Jul 2020
Cons:
I was told there was no car available for me and that I could wait to see if they had anything the next day. Then they were shocked i wanted to cancel the reservation. I had planned a cross country trip and needed to leave early in the morning the next day. So I was left scrambling to find another car from another business. Luckily the Budget counter had something for me and they were able to help me out. Now I know to go to Budget instead of Hertz in the future.10.0 Excellent
Nov 2018
Pros:
Very quick and easy drop off in Hilton Head. Loved the car!7.6 Good
Apr 2018
Pros:
Diane from the airport Savannah/Hilton Head was awesome! She helped me figure out an option when I realized that I reserved the rental car through the wrong airport. She helped me remain calm and found us a minivan that would accommodate my large family & our luggage.Cons:
Unfortunately, I learned that if you accidentally order a car and pay in advance..and accidentally book the wrong airport (there are 2 Hilton head labeled airports), you cannot transfer any of the prepaid car to the new location. I paid in full for 5 days and Hertz said it's a locked in deal so they wouldn't honor even a discount. So, I had to pay for 2 vehicles on my trip. Completely, not cool.10.0 Excellent
Feb 2018
Pros:
Good experience and will make reservations through kayak and hertz in the future.4.5
Okay
15 reviewsCleanliness
5.4
Comfort
5.1
Pick-up/Drop-off
4.8
Value for money
3.9
One location in Hilton Head Island
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6.0 Good
Jan 2021
Pros:
Staff was friendly, drop off easy. The SUV we had reserved was not available and there were limited other options available.Cons:
Getting the type of car we had reserved and expected.8.8 Excellent
Apr 2018
Cons:
Gas tank couldn’t be operated. Needed instructions . Very specialized .10.0 Excellent
Oct 2016
Pros:
ConvenienceCons:
Nothing8.8 Excellent
Apr 2016
Pros:
Quick check in/ out. Nice car !Cons:
Needed a wash , bugs all over winshield2.0 Mediocre
Apr 2016
Pros:
NothingCons:
Failed to have my reserved vehicle causing me to rent a car from another company at 10 times the original rental rate. Not $10. Orders of magnitude. Then demonstrated no concern over not having vehicle. Should be sued by the attorney general.2.0 Mediocre
Jun 2022
8.0 Excellent
Mar 2022
6.0 Good
Mar 2022
2.0 Mediocre
Nov 2021
5.9 Okay
Aug 2021
1.9 Horrible
Jul 2021
2 locations in Hilton Head Island
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2.0 Mediocre
Apr 2017
Pros:
They had no cars available all day when I arrived which left me stranded.Cons:
They had no cars available all day when I arrived which left me stranded.8.8 Excellent
Apr 2017
Pros:
How quick the drop off process was.Cons:
The person at the front desk was quick and cordial if not a bit under enthusiastic to be working compared to his counterparts in Charleston.2.8 Mediocre
Mar 2017
Pros:
The company didn't have a car for me.Cons:
The company didn't have a car for me.10.0 Excellent
Jan 2017
Pros:
Enjoyed the easy transaction from beginning to end!2.0 Mediocre
Apr 2017
Pros:
They had no cars available all day when I arrived which left me stranded.Cons:
They had no cars available all day when I arrived which left me stranded.8.8 Excellent
Apr 2017
Pros:
How quick the drop off process was.Cons:
The person at the front desk was quick and cordial if not a bit under enthusiastic to be working compared to his counterparts in Charleston.2.8 Mediocre
Mar 2017
Pros:
The company didn't have a car for me.Cons:
The company didn't have a car for me.10.0 Excellent
Jan 2017
Pros:
Enjoyed the easy transaction from beginning to end!One location in Hilton Head Island
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10.0 Excellent
Mar 2017
Cons:
First time to the airport so it was a little tough to find.2.0 Mediocre
Mar 2017
Cons:
I made a reservation and specifically asked there was a car available on the phone while speaking to a person, not the computer, but when I arrived to pick my car up there was not a car there!!! When I questioned the attendant, he said there was nothing he could do for me. Consequently, I ended up spending over $100.00 more than I should have because another rental (Hertz) said they only had a van. I believe this should be Alamo'so responsibility. I also believe the attendant could have been much more helpful! He at least could have checked with all the other rental companies to see if there was a cheaper option. I would really like a response!!!7.6 Good
Mar 2017
Cons:
I am 24 so I accept that I needed to pay an extra fee. However, when I booked, I correctly input my age. I was not charged the fee until I actually picked up the car which I found frustrating. Also, there was no cruise control.10.0 Excellent
Feb 2017
Pros:
The pickup was quick and easy. Nice car. Very easy4.8 Okay
Jan 2017
Cons:
Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.10.0 Excellent
Nov 2016
Pros:
Very pleasant experience.One location in Hilton Head Island
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2.0 Mediocre
Apr 2017
Pros:
Nothing.Cons:
The Thrifty agent was not there, so I was stuck without a car and I was trying to make a flight at a different airport. I had to rent a more expensive car at Hertz in order to make the flight. This was awful, and I am going to contact Thrifty reimburse me.4.0 Okay
Apr 2017
Pros:
Car ready when I arrive. Quick return.Cons:
There was no cruise control. This was not stated to me at check-in. Yet the agent asked where I am going. I was traveling over 800 miles in 2 days. The agent asked me about other things. The brakes pulled a little. Gas mileage on an small car was not great. There was a refundable $200 deposit that was never told to me before I booked the car. They had my credit card. Why do they hold $200. I am not a new driver. Had better experience with other car rental companies in the past.8.0 Excellent
Mar 2017
Pros:
Nice car. Pick up and return easy.Cons:
The price.10.0 Excellent
Mar 2017
Pros:
All good.2.0 Mediocre
Sep 2016
Pros:
NothingCons:
There was no car available at the location or on the whole island.2.0 Mediocre
Apr 2017
Pros:
Nothing.Cons:
The Thrifty agent was not there, so I was stuck without a car and I was trying to make a flight at a different airport. I had to rent a more expensive car at Hertz in order to make the flight. This was awful, and I am going to contact Thrifty reimburse me.4.0 Okay
Apr 2017
Pros:
Car ready when I arrive. Quick return.Cons:
There was no cruise control. This was not stated to me at check-in. Yet the agent asked where I am going. I was traveling over 800 miles in 2 days. The agent asked me about other things. The brakes pulled a little. Gas mileage on an small car was not great. There was a refundable $200 deposit that was never told to me before I booked the car. They had my credit card. Why do they hold $200. I am not a new driver. Had better experience with other car rental companies in the past.8.0 Excellent
Mar 2017
Pros:
Nice car. Pick up and return easy.Cons:
The price.10.0 Excellent
Mar 2017
Pros:
All good.2.0 Mediocre
Sep 2016
Pros:
NothingCons:
There was no car available at the location or on the whole island.One location in Hilton Head Island
One location in Hilton Head Island
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Hilton Head Island
Target Car Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Hilton Head Island